Expectancy Effects - Publications - Faculty & Research

16 Apr 2007
Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

consequence, we expect ISPs to have a more visible role in shaping industry structure going forward. Finally, to compete effectively against p2p, online digital distribution must strive to become accessible... View Details

Keywords: by Sean Silverthorne; Music

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Online Management Course | HBS Online

organizational behavior. Alex Glavkov Technical Program Manager at Amazon Robotics Start preparing for a future managerial role through access to best-in-class tools and frameworks. Meet Raymond, a Management Essentials participant who took the course in order to be... View Details

12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

to the CEO. In many cases, the chief legal officer should be a member of the top management team who is expected to weigh in on all issues, not just represent the legal function. Q: What managerial levels are we talking about here? A:... View Details

Keywords: by Sean Silverthorne; Legal Services

01 Jun 2024
News

Quantum Leap

one centimeter on a side and function at the same unimaginably low temperatures as the company’s quantum processors. The latter measure only half a centimeter per side and sit directly on top of the control chips, effectively squeezing a... View Details

Keywords: Alexander Gelfand; photographed by Chris Sorensen; quantum computing; innovation; leadership; Computer and Electronic Product Manufacturing; Manufacturing

September–October 2013
Article

The Role of Organizational Scope and Governance in Strengthening Private Monitoring

By: Lamar Pierce and Michael W. Toffel

Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and... View Details

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Alumnae Circles - Alumni

closes, Circles staff begin the matching process to form Circles. The matching process takes several weeks, after which applicants can expect to receive an update with their Circle's information. MEMBER View Details

March 2023
Background Note

A Primer on OKRs

By: Suraj Srinivasan and Li-Kuan (Jason) Ni

The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through “Objectives” and measuring performance using “Key Results” on a periodic basis to measure and drive performance. The OKR framework has been adopted and practiced at... View Details

Keywords: Business Organization; Talent and Talent Management; Framework; Corporate Governance; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Analysis, Tools, and Techniques; Management Practices and Processes; Management Skills; Management Systems; Measurement and Metrics; Outcome or Result; Performance Effectiveness; Performance Evaluation; Performance Expectations; Performance Productivity; Performance Efficiency

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Educators

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29 Jan 2008
First Look

First Look: January 29, 2008

potential: (1) project complexity, (2) cross-functionality, (3) temporary membership, (4) fluid team boundaries and (5) embeddedness in organizational structures. We argue that effective management of these five attributes allows not only... View Details

Keywords: Martha Lagace

21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

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Negotiation Course Online | HBS Online

your approach to be more effective Who Will Benefit Negotiation Professionals Value-Driven Individuals Early and Mid-Career Professionals Hone your negotiation skills and develop strategies and techniques to achieve success at the... View Details

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

Financial Times, the Wall Street Journal, and The Economist much more effectively than they could before. Those publications integrate macroeconomics with what we know about business and markets, often in the very same articles. Without... View Details

Keywords: by Sean Silverthorne

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Credential of Leadership, Impact, and Management in Business | HBS Online

Concepts Develop a robust set of vital and forward-looking business skills to grow as a leader Engage with a global cohort of like-minded peers and build a network that lasts far beyond the program Practice effective teamwork and... View Details

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

they expect. But when you get exactly what you expect at a restaurant, you won’t remember a week later that you were at that restaurant.” In contrast, exceptionally great experiences stand out, create memories for years, increase loyalty,... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

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Social Enterprise - Faculty & Research

discuss how these findings advance understanding of how organizational structure and corporate leadership interact and of how organizations can more effectively realize the strategic value of corporate social responsibility activities.... View Details

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Globalization - Faculty & Research

are associated with a large positive influence on the foreign direct investment that flows between them. Moreover, we show that this effect occurs not only in the case of IGOs that focus on economic issues, but also on those with social... View Details

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CEO Leadership - Institute For Strategy And Competitiveness

HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index CEO Leadership CEO Leadership What is the role of an effective... View Details

01 Jun 2023
News

Curb Appeal

announcement. But the rats don’t run the city; we do.”—went viral, cementing her reputation as “the rat lady” among her fellow citizens. “I don’t expect everyone to change their behavior overnight,” Tisch concedes. “But it’s something... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

associated with firm performance. Nicholas’s findings, detailed in the working paper, Status and Mortality: Is there a Whitehall Effect in the United States?, contradict the influential Whitehall studies, a British research initiative... View Details

Keywords: by Jay Fitzgerald

01 Nov 2022
Research & Ideas

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

findings are particularly relevant at a time when the economy is clouded by recession concerns and companies in industries across the world are searching for ways to instill a spirit of innovation, with Google expecting employees to spend... View Details

Keywords: by Scott Van Voorhis

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

working paper, Ascarza and coauthor Nicolas Padilla, a doctoral candidate at Columbia Business School, show that a statistical tool known as a deep exponential family model can effectively sort the most relevant variables and account for... View Details

Keywords: by Kristen Senz; Retail; Service

Publications