Publications

Profile

Catherine Neale

Catherine Neale comes from a family with a long tradition of public service. Her grandmother, for example, led a branch of the Red Cross in England for over a decade. It was no surprise to anyone when, in the aftermath of Hurricane... View Details

20 Jul 2017
News

Life Lab Nurtures Early Stage Startup Day Zero Diagnostics

successes since the company’s founding in 2016. In addition to being accepted into the Harvard Innovation Labs, DZD has won several new venture competitions, including the New England HBS Alumni New Venture Competition, and was recently... View Details

Keywords: Scientific Research and Development Services

01 Feb 1998
News

Touching All the Bases: Stephen A. Greyser

numerous corporate and nonprofit organizations. He is a past national vice-chairman of PBS and currently chairs the marketing committee of Boston's Museum of Fine Arts. A lifelong Bostonian, Greyser has held season tickets to both the Celtics and Red Sox for more than... View Details

Keywords: Marguerite Rigoglioso

07 Jul 2014
Research & Ideas

Banning Big-box Stores Can Hurt Local Retailers

regulations by opening small stores instead. And while their giant superstores generally sit on the outskirts of a city, their smaller chain stores are often located downtown, creating more direct competition against the mom-and-pops. Sadun focused her study on View Details

Keywords: by Carmen Nobel; Retail

21 Jul 2022
News

How Sumner Feldberg Helped Transform Retail

overly dependent on downtown locations that were losing shoppers to suburban malls. Some New England rivals were opening discount stores in abandoned textile mills, which came with cheap rents and plenty of parking space. Mr. Feldberg,... View Details

Keywords: Miscellaneous Store Retailers; Retail Trade

Blog

Tech Power at HBS: Faculty Boost Technology Ecosystem

list, now in its second year, naturally includes tech CEOs, venture capitalists, and entrepreneurs, but goes beyond technologists to explore the broader ecosystem of tech industries in New England and the people who have "kept the... View Details

June 2012
Case

Reconfiguring Stroke Care in North Central London

By: Michael E. Porter, James Mountford, Kamalini Ramdas and Samuel Takvorian

In 2006, surgeon Ara Darzi identified several key areas, including acute stroke care, for improving health care across London. In response to his seminal call to action, stroke care was reorganized around eight hyper-acute stroke units covering London's five sectors,... View Details

Keywords: Health Care; Health Care and Treatment; Performance Improvement; Performance Efficiency; Integration; Health Industry; London

April 2012
Case

Pret A Manger

By: Frances X. Frei, Rick Goldberg and Stephanie van Sice

Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15 percent per year, Pret considered opening "twin" shops in locations too small to... View Details

Keywords: Customer Service Excellence; Growth Planning And Management; Employee Performance Management; Information Management; Production Planning; Employee Attitude Development And Empowerment; Employee Retention; Leadership Development And Career Planning; Service Delivery; Growth and Development Strategy; Business Model; Innovation and Invention; Employees; Performance; London

November 2007 (Revised June 2016)
Case

British Land

By: Lucy White

British Land's shares traded below NAV. Laxey investments tried to force British Land into share buybacks and criticized its corporate governance. Laxey voted borrowed shares at the AGM. View Details

Keywords: Stock Shares; Valuation; Property; Investment; Corporate Governance; Real Estate Industry; London

June 2020
Teaching Note

Generation Investment Management

By: Vikram S. Gandhi and Sarah Mehta

This teaching note provides guidance for teaching the case “Generation Investment Management” (820-033), which looks at the challenges facing a sustainable investment firm. View Details

July 1995
Teaching Note

Air Products and Chemicals, Inc.: MIS Reorganization (A) and Project ICON (A), (Abridged) TN

By: F. Warren McFarlan

Teaching Note for (9-193-008). View Details

Keywords: Restructuring; Management Teams; Transformation; Decisions; Management Succession; Chemical Industry; London

December 2010
Teaching Note

Back to the Future: Redeveloping Unilever House (TN)

By: Arthur I Segel and Andrew Pierson Terris

Teaching Note for 211038. View Details

Keywords: London

December 2010 (Revised June 2011)
Case

Back to the Future: Redeveloping Unilever House

By: A. Eugene Kohn, Arthur I Segel and Andrew Pierson Terris

Steve Williams, General Counsel of Unilever PIc, has two key decisions to make prior to commencing construction on the redevelopment of Unilever House - the company's London corporate headquarters. The purpose of the redevelopment is to reinvigorate the corporate... View Details

Keywords: Organizational Culture; Leasing; Sales; Restructuring; Leading Change; Financing and Loans; Decisions; Business Headquarters; Design; Projects; London

January 2006 (Revised September 2007)
Case

Bentington Industries

By: David Ager and John A. Davis

Describes the situation facing Paul Bentington, the president, CEO, and member of the owning family of BIND, PLC, a large and successful family-owned engineering consulting firm in London. Bentington's sister and brother, both of whom are owners of the firm, confront... View Details

Keywords: Business or Company Management; Leadership; Family Business; Management Succession; Conflict and Resolution; Diversity; London

March 1994 (Revised July 2000)
Case

London Symphony Orchestra (A), The

Riding the crest of recent artistic and organizational successes, this self-governing symphony orchestra now confronts the challenge of engendering a culture in which, in the words of the managing director, "everyone in the orchestra is constantly thinking, how can we... View Details

Keywords: Arts; Organizational Culture; Fine Arts Industry; London