Employee Training - Publications - Faculty & Research

09 Feb 2017
News

Turning Disorder into Opportunity

headphones provided, and different chairs procured,” Fieldhouse said. Training sessions were developed to assist the autistic employees with life skills, such as travel planning, financial awareness and... View Details

Keywords: Jennifer Myers

01 Sep 2006
News

Notebook

Name: Sasha Novakovich (MBA ’99), President & CEO Company: GetConnected, Inc. (founded 1999) Size: $20M annual revenue, 100 employees Location: Boston, MA Web: www.getconnected.com Elevator pitch: GetConnected processes voice, data, and... View Details

Keywords: Margie Kelley; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Dec 2020
What Do You Think?

How Can We Get Companies to Invest More in Low-Wage Workers?

of particular interest: changing tax laws to incentivize Companies to spend more on labor versus machines. The study also suggests enacting an employee training tax credit similar to the federal tax credit... View Details

Keywords: by James Heskett

30 Apr 2001
Research & Ideas

Entering the Age of Alliances

$1 million annually in cash and in-kind gifts and helping the organization to expand nationally. City Year in turn played a central role in helping Timberland develop and implement its strategy for community service and a high-engagement corporate culture. City Year... View Details

Keywords: by James Austin

04 Aug 2003
What Do You Think?

Are We Facing an Attitude Shortage?

value-based employee development." Khadija Khan, while agreeing that "...it is hard to identify attitude problems in a short interview process," proposed a response: "One innovative approach that we use is to organize... View Details

Keywords: by James Heskett

08 May 2006
Lessons from the Classroom

Writing the Case for Public School Reform

high as 50 percent at the start of the school year. Thomas was struck by the Philadelphia district's approach to recruitment and retention. First, Tomás Hanna, special assistant to the district CEO, assembled a task force in 2002 of district View Details

Keywords: by Julia Hanna; Education

08 Apr 2021
News

Real Talk

‘That's not me. I'm not a racist. I don't have implicit bias,’ and they just walk out. And they don’t open up to more possibility in this area.” Henderson offers this example: Just after the end of apartheid in South Africa, he walked in to conduct a diversity View Details

01 Mar 2006
News

Back to School

of the school year. Thomas was struck by the Philadelphia district’s approach to recruitment and retention. First, TomÃÂ¡s Hanna, special assistant to the district CEO, assembled a task force in 2002 of district employees and... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Elementary and Secondary Schools; Educational Services

July 2019
Teaching Note

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr and Carl Kreitzberg

A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to... View Details

Citation

Purchase

06 Dec 2021
News

Truth Be Told

fraud? What kinds of internal control levers, employee training programs, or perhaps even internal (nonfinancial) rewards and recognitions lead to a greater number of internal whistleblower reports? Subject... View Details

Keywords: April White; Corporate, Subsidiary, and Regional Managing Offices; Management

16 Aug 2024
In Practice

Election 2024: What's at Stake for Business and the Workplace?

undergird democracy There are several things businesses can do to strengthen democracy. Here are four of them. Encourage voter participation by providing employees with paid time off to vote, thereby addressing the barrier created by... View Details

Keywords: by Rachel Layne

05 Sep 2012
What Do You Think?

Will Business Management Save US Health Care?

industries hire for attitude and train for skills. Regardless of whether it worked elsewhere, they were sure that it didn't apply to health care, where people want the best in skills whether as providers, recipients, or hospital... View Details

Keywords: by Jim Heskett; Health

01 Mar 2007
News

Courting the Poor

procedure for credit approval, using nontraditional metrics to enable customers with lower, less easily established incomes (a pushcart vendor, for example) to make purchases. “Their loan repayment rates are the envy of the world, and the customers are deeply... View Details

Keywords: Julia Hanna; department stores; Colleges, Universities, and Professional Schools; Educational Services; Management of Companies and Enterprises; Management; Miscellaneous Store Retailers; Retail Trade

21 May 2018
Blog Post

Harnessing The Power of Collaboration to Create Opportunity in Chicago

unemployment rate. Not only will this training program serve as a pipeline for industry-trained employees for the businesses located at The Hatchery, but it will also provide a path for a culinary career to... View Details

Keywords: Nonprofit / Government

20 Dec 2022
Blog Post

7 Resolutions for Recruiting in the New Year

sexual orientation, etc.? What do your employee retention numbers tell you about who on your team feels supported? Are you actively seeking out diverse candidates, and if so, what do your hiring numbers tell you about bias in the... View Details

Keywords: All Industries

13 Apr 2017
News

Solving Nigeria’s Skilled Workforce Challenge

Tulip, a four-star hotel in Festac, into a position as a telephone operator at the Radisson Blue Hotel in Victoria Island. WAVE is expected to train 25,000 people by 2019. “We have to start leveling the playing field. It should matter... View Details

Keywords: Jill Radsken

04 Mar 2015
What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

"Instead of an outside regulation, an internal governance on salary structure, which is based on a value that 'Every employee should go home with a smile on his face' will create win-win situations for View Details

Keywords: by James Heskett; Retail

09 Jun 2023
Blog Post

Actions Organizations Can Take to Communicate Their Commitment to Diversity, Equity, Inclusion, and Belonging

out of the conversation,” said Eliason. “However, facilitated conversations around racial identity development, cross-racial dialogue, and power and privilege help employees understand their own identity and how race is experienced for... View Details