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  • All HBS Web  (1,223)
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  • 03 Jun 2014
  • First Look

First Look: June 3

revolutionary, rather than evolutionary, innovation. This note outlines a process for studying extreme consumers-consumers who fall in both tails of a normal distribution of customers-with needs, behaviors, attitudes, and emotions... View Details
Keywords: Sean Silverthorne
  • 16 Jan 2006
  • Research & Ideas

What Customers Want from Your Products

get done, and design products and brands that fill that need. In this excerpt, the authors look at designing products that do a job rather than fill a product segment. With few exceptions, every job people need or want to do has a social, a functional, and an View Details
Keywords: by Clayton M. Christensen, Scott Cook & Taddy Hall; Consumer Products
  • Web

Organizational Behavior - Faculty & Research

three times per day for 20 consecutive work days. These data show that employees caught their teammates’ passion and consequently reported better performance, lower emotional exhaustion, and a stronger sense of social connection. However,... View Details
  • May 2025
  • Case

IQanat: Empowering Rural Youth in Kazakhstan

By: Boris Groysberg and Maxim Pike Harrell
In June 2025, IQanat CEO Aliya Salikova considered scaling opportunities for the foundation, which provided educational opportunities for children from rural regions of Kazakhstan. Established by Kazakhstani businessman and philanthropist Aidyn Rakhimbayev, IQanat... View Details
Keywords: Mission and Purpose; Organizational Change and Adaptation; Leadership; Social Enterprise; Social Entrepreneurship; Growth and Development Strategy; Growth Management; Rural Scope; Philanthropy and Charitable Giving; Equality and Inequality; Education Industry; Central Asia; Kazakhstan
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Groysberg, Boris, and Maxim Pike Harrell. "IQanat: Empowering Rural Youth in Kazakhstan." Harvard Business School Case 425-077, May 2025.
  • Web

Health Care Initiative - Health Care

Jun 2025 | EMORY Got emotional wellness app? It may be doing more harm than good. Re: Julian De Freitas 25 Jun 2025 | Harvard Gazette Funding Today, Entrepreneurship Tomorrow. Or Not. Re: Jeff Bussgang 02 May 2025 | Harvard Gazette... View Details
  • 14 Feb 2022
  • Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

Leading through uncertainty takes not only good judgment, but also the emotional resilience to shake off self-doubt and fear. While digital natives and digital-first executives have experienced the benefits of "failing quickly and often,"... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology
  • 25 Jun 2024
  • Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

course, the next question is: Can we train one type of manager to act like the other when it would be performance-enhancing to do so?” Why rapport makes a difference Scheduling workers is a logistical puzzle, but it’s also an emotional... View Details
Keywords: by Kara Baskin; Food & Beverage

    Rafael M. Di Tella

    I received my first degree in Economics in 1990 from the Universidad de Buenos Aires, Argentina and a D.Phil in Economics from Oxford University in 1996. After a short stay in Argentina I joined Harvard Business School in July 1997, where I... View Details

    Keywords: broadcasting; state government

      Nitin Nohria

      Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

      As Dean, building on... View Details

      Keywords: accounting industry; arts; biotechnology; emerging market private equity; energy; executive search; financial services; green technology; health care; high technology; industrial goods; information technology industry; infrastructure industry; investment banking industry; legal services; management consulting; manufacturing; oil & gas; petroleum; pharmaceuticals; professional services
      • 2025
      • Book

      Talk: The Science of Conversation and the Art of Being Ourselves

      By: Alison Wood Brooks
      We all struggle with difficult conversations, but we're often not very good at easy ones either. Though we do it all the time, conversation is one of the most complex, demanding, and delicate of all human tasks, rife with possibilities for misinterpretation and... View Details
      Keywords: Interpersonal Communication
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      Brooks, Alison Wood. Talk: The Science of Conversation and the Art of Being Ourselves. Crown, 2025.
      • 07 Feb 2017
      • Research & Ideas

      The Right Way to Cry in Front of Your Boss

      Negotiation, Organizations & Markets unit. But instead of apologizing for being emotional, apologize for being passionate, she advises. “Saying you’re emotional is about you, whereas saying you’re passionate is about what the... View Details
      Keywords: by Roberta Holland
      • 17 Feb 2020
      • Sharpening Your Skills

      How Entrepreneurs Can Find the Right Problem to Solve

      Ethnography. Observing prospects performing the job you hope to improve or replace can be extremely insightful. You may find hacks they would never tell you about in an interview or discover a whole new set of problems in their process. View Details
      Keywords: by Julia Austin
      • 27 Jun 2005
      • Research & Ideas

      Asian and American Leadership Styles: How Are They Unique?

      people seek in a successful leader: Passion Decisiveness Conviction Integrity Adaptability Emotional Toughness Emotional Resonance Self-Knowledge Humility The emotionalism that goes with passion is more... View Details
      Keywords: by D. Quinn Mills
      • 07 Feb 2022
      • Research & Ideas

      Digital Transformation: A New Roadmap for Success

      the emotional side of digital transformation Digital transformation can be bewildering and exhausting for leaders and employees alike. Emerging digital technologies are disrupting everything from supply chains and manufacturing to selling... View Details
      Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
      • 22 May 2024
      • HBS Case

      Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

      understands users’ emotions TikTok presents videos it thinks a user might engage with, rather than waiting for the user to choose posts they prefer or follow those of influencers or friends. Its single-page vertical videos allow the app... View Details
      Keywords: by Rachel Layne; Technology
      • 17 Feb 2012
      • Working Paper Summaries

      Breaking Them In or Revealing Their Best? Reframing Socialization around Newcomer Self-Expression

      Keywords: by Dan Cable, Francesca Gino & Brad Staats
      • Article

      Passion Penalizes Women and Advantages (Unexceptional) Men in High-Potential Designations

      By: Joyce He, Jon M. Jachimowicz and Celia Moore
      High potential programs offer a swift path up the corporate ladder for those who secure a place on them. However, the evaluation of “potential” occurs under considerable uncertainty, creating fertile ground for gender bias. We document that men are more likely than... View Details
      Keywords: Passion; Potential; Gender; Motivation and Incentives; Performance; Talent and Talent Management
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      He, Joyce, Jon M. Jachimowicz, and Celia Moore. "Passion Penalizes Women and Advantages (Unexceptional) Men in High-Potential Designations." Organization Science (in press). (Pre-published online December 23, 2024.)
      • 2023
      • Working Paper

      The Irredeemability of the Past: Determinants of Reconciliation and Revenge in Post-Conflict Settings

      By: Kristen Kao, Kristin Fabbe and Michael Bang Petersen
      In the aftermath of violent conflict, identifying former enemy collaborators versus innocent bystanders forced to flee violence is difficult. In post-conflict settings, internally displaced persons (IDPs) risk becoming stigmatized and face difficulties... View Details
      Keywords: Conflict and Resolution; War; Refugees; Moral Sensibility; Behavior; Public Opinion; Lawfulness; Iraq
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      Kao, Kristen, Kristin Fabbe, and Michael Bang Petersen. "The Irredeemability of the Past: Determinants of Reconciliation and Revenge in Post-Conflict Settings." Harvard Business School Working Paper, No. 24-011, August 2023.
      • March 2023
      • Case

      Between Two Minds: The Staglin Family

      By: Lauren Cohen, Ronnie Stangler and Grace Headinger
      Garen Staglin, Founder and Chairman of One Mind, reflected on his life’s work in brain health. As he contemplated stepping down in the next few years, he weighed how to pass along this legacy to his son, Brandon Staglin, the impetus behind and next generation of the... View Details
      Keywords: Nonprofit Organizations; Well-being; Management Succession; Family Ownership; Mission and Purpose; Health Industry
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      Cohen, Lauren, Ronnie Stangler, and Grace Headinger. "Between Two Minds: The Staglin Family." Harvard Business School Case 223-053, March 2023.

        Passion Penalizes Women and Advantages (Unexceptional) Men in High-Potential Designations

        High potential programs offer a swift path up the corporate ladder for those who secure a place on them. However, the evaluation of “potential” occurs under considerable uncertainty, creating fertile ground for gender bias. We document that men are more likely than... View Details
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