Email - Publications - Faculty & Research

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

enough to email “goodbyes.” As one remote worker put it, “The screen (on your computer) goes blank.” The Zoom account is closed and the company wants its computer sent back. For hiring (perhaps the next day), the process is reversed, only... View Details

Keywords: by James Heskett

13 Mar 2017
Research & Ideas

Hiding Products From Customers May Ultimately Boost Sales

an email to Kris Ferreira at kferreira@hbs.edu. Related Reading: Why Comparing Apples to Apples Online Leads To More Fruitful Sales Neuroeconomics: Eyes, Brain, Business Creating Online Ads We Want to Watch View Details

Keywords: by Carmen Nobel; Retail; Fashion

05 Nov 2024
Book

Building the Road to 'Small Business Utopia' with AI and Fintech

Matter in Remote Work How Humans Outshine AI in Adapting to Change What Happens When Business Owners Turn to ChatBots for Advice Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Getty Images for... View Details

Keywords: by Karen G. Mills; Financial Services

12 Feb 2019
First Look

New Research and Ideas, February 12, 2019

run a field experiment in which we contact firms that are caught infringing on expensive digital images. Emails to all firms include a link to the licensing page of the infringed image; for treated firms, we add links to a significantly... View Details

Keywords: Dina Gerdeman

31 May 2023
Research & Ideas

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines

Be Regulated—if at All? Is AI Coming for Your Job? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/kate_sept2004 View Details

Keywords: by Rachel Layne; Transportation

28 Aug 2018
First Look

New Research and Ideas, August 28, 2018

associated increase in electronic interaction. In short, rather than prompting increasingly vibrant face-to-face collaboration, open architecture appeared to trigger a natural human response to socially withdraw from officemates and interact instead over View Details

Keywords: Dina Gerdeman

12 Jun 2019
Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

emails are always a good vehicle for asks. If you’re not sure if anyone on the investment team can be helpful, be specific: “Looking for advice on digital marketing strategies” or “Would love to talk with someone in your network who can... View Details

Keywords: by Julia Austin

06 Sep 2022
Research & Ideas

Curbing an Unlikely Culprit of Rising Drug Prices: Pharmaceutical Donations

stakeholders, including the patients these charities are ostensibly designed to help,” the paper says. You Might Also Like: Can Amazon Remake Health Care? Why COVID-19 Probably Killed More People Than We Realize Lessons from COVID-19: The Business Skills Doctors Need... View Details

Keywords: by Ben Rand; Insurance; Health; Pharmaceutical

03 Feb 2020
What Do You Think?

Can an Organization Have Too Much 'Rebel Talent'?

part, Prof. Gino emailed me on January 29 as I was putting the column together. She proposed an inclusion that I purposely didn’t use. It was: “Ask Gino what the magic percent of rebel talent any organization needs, she’ll give what may... View Details

Keywords: by James Heskett

25 Aug 2017
Op-Ed

Op-Ed: After Charlottesville, Where Does a CEO's Responsibility Lie?

business leaders. Those who had until then been willing to either support Trump or at least mute their criticisms clearly felt that his responses to the protests and violence made that stance no longer sustainable. For example, JPMorganChase’s Jamie Dimon sent an View Details

Keywords: by Gautam Mukunda

03 Mar 2014
Research & Ideas

Facebook’s Future

machine that enables marketers to serve targeted messages on the basis of our email address or mobile phone number. But in 2024, technology will make possible real-time marketing possible. As we auto-broadcast our social data, Facebook... View Details

Keywords: by Mikolaj Piskorski

17 Oct 2024
Research & Ideas

The Reputation Risks of Sharing Fake News

sharing accurate information,” says Jordan. You Might Also Like: Is It Even Possible to Dam the Flow of Misleading Content Online? Do Social Movements Sway Voters? Not Really, Except for One Election 2024: Why Demographics Won't Predict the Next President Feedback or... View Details

Keywords: by Avery Forman

15 Aug 2024
Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

Updates—Even After CrowdStrike's Flaw How Workplace Wellness Programs Can Give Employees the Energy Boost They Need Digital Transformation: A New Roadmap for Success Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Hise Gibson and Anita Lynch

04 Aug 2008
Research & Ideas

How Female Stars Succeed in New Jobs

readers of HBS Working Knowledge who would be willing to share their experiences around any of the strategies I've just mentioned or on building successful careers in general. Their insights would further this research for myself and my MBA students. Please View Details

Keywords: by Martha Lagace; Financial Services

26 Aug 2024
Research & Ideas

Can AI Match Human Ingenuity in Creative Problem-Solving?

When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details

Keywords: by Michael Blanding; Information Technology; Information; Technology

02 Aug 2024
HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

On a hectic Friday in October 2016, Josh Domingues wondered if he had made a mistake quitting the security of a well-paying job managing contracts for professional hockey players to start a new venture selling nearly expired groceries at discount prices. After all, a... View Details

Keywords: by Lane Lambert; Technology; Information Technology

08 Nov 2024
HBS Case

What Wartime Service Taught These Historic Leaders

into summary statistics.” You Might Also Like: From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World How Would Jack Welch’s Leadership Style Fare in Today’s World? How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?... View Details

Keywords: by Avery Forman; Entertainment & Recreation

20 Aug 2024
Book

Why Competing With Tech Giants Requires Finding Your Own Edge

Tech Giants Can’t Win by Feng Zhu and Bonnie Yining Cao. Copyright 2024 Feng Zhu and Bonnie Yining Cao. All rights reserved. You Might Also Like: Digital Strategy: A Handbook for Managing a Moving Target Can You Buy Creativity in the Gig Economy? Digital... View Details

Keywords: by Feng Zhu; Technology; Information Technology

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

and Stay Flexible Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations? The Best Person to Lead Your Company Doesn't Work There—Yet Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by David Fubini; Consulting

15 Oct 2001
Research & Ideas

Four Questions for David Garvin and Michael Roberto

Harvard Business School professors David A. Garvin and Michael A. Roberto fielded questions about their article in an email interview with HBS Working Knowledge senior editor Martha Lagace. Garvin and Roberto discuss the... View Details

Keywords: by Martha Lagace

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