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Show Results For
- All HBS Web
(804)
- News (139)
- Research (521)
- Events (5)
- Multimedia (1)
- Faculty Publications (105)
- 04 Sep 2019
- News
Case Study: Up in the Air
role of your suppliers’ resources? End users are paranoid about being left with customized code that they are highly dependent upon and no one to turn to if that supplier somehow disappears or goes out of business. Credibility is... View Details
- 12 Nov 2021
- Op-Ed
Can Our Parenting Struggles Make Us Better Leaders?
can adopt a middle ground, promoting a sense of autonomy while also allowing for at least some structure. As I’ve found, the best leaders also adopt this middle ground inside organizations, albeit a somewhat specific way. They choose to... View Details
- 16 Jul 2018
- Blog Post
3 Key Take-a-Ways From My Summer at Zalando
mid-June, Robert and the diversity team presented the new plan in front of all employees, with very specific and bold targets, and answered any questions that the crowd might have. It was very interesting to see how Zalando approaches the... View Details
Keywords: Consumer Products / Retail
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
organizations as well as customer pressure from individual investors are critical in mitigating free-rider problems among asset managers and sustaining engagement practices. Finally, I explore the limits and anticompetitive concerns to... View Details
Keywords: Dina Gerdeman
- 26 Aug 2016
- News
Improving Wellness Through Better Nutrition
diseases—heart disease, renal disease, celiac, diabetes, cancer—are influenced by the food we eat,” Burrough notes. By providing freshly made meals with ingredients customized to meet specific nutritional... View Details
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
delivery—for free. If you run the video store, you worry about the customer who comes in specifically to rent The Matrix but leaves annoyed and empty handed because the video isn't on the shelves today.... View Details
Keywords: by Martha Lagace
- 01 Dec 2011
- News
Research With Impact: Changing Global Health Practices
public policy, and social challenges. In health care, for example, the dominant policy model assumes that access and affordability are the keys to improving care for the poor. In Ashraf’s view, “We can’t solve the challenges of global health without deeply... View Details
- 01 Sep 2018
- News
An SUV Built for African Roads—by African Workers
has revamped more than just the design, says Yong, a former Bain consultant and Acumen Global Fellow who joined the automaker in 2016. “We have also rethought the conventional automotive business model itself,” with specific decisions in... View Details
Keywords: Amy Yee
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
who said, “If you are not segmenting, you are not thinking.” He takes it one step further. “In the history of business since the Phoenicians, a market has never bought anything,” Cespedes says. “Only specific View Details
- 13 Jun 2005
- Research & Ideas
Rescuing Products with Stealth Positioning
its market penetration—like that of rivals Microsoft (with the Xbox) and Nintendo (with the GameCube)—has been limited by a narrow customer base of mostly males in their late teens and twenties. Sony's goal is to make the PlayStation a... View Details
Keywords: by Youngme Moon
- 17 Aug 2015
- News
The Play Alchemist
be. That’s my nature.” Although some inventors will create something and then see if there is a use for it, that wasn’t the case with the Soccket ball: it was created with a specific need in mind. “That’s why it was so important for me to... View Details
Keywords: Constantine von Hoffman
- 21 Mar 2024
- Blog Post
IFC India: Renewable Energy - CleanMax
across the country. During the “IFC: Immersive Field Course,” HBS students had the opportunity to visit the site of a rooftop solar facility in Bangalore, India. The solar site is deployed and managed by CleanMax, the largest B2B provider of renewable energy to... View Details
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated... View Details
Keywords: by James Heskett
- 25 Aug 2022
- News
Case Study: Sound Check
line succeed. Aim to be world’s best at one thing, regardless of customer size. Okay, two things, just in case. But not everything. And aim for a very specific acquirer of the company at a time that’s right... View Details
- Web
Past Projects | Social Enterprise | Harvard Business School
teachers and staff and are consistently challenged to fill vacancies. This project focused specifically on working with the Human Capital Staffing team and analyzing their hiring process to identify pain points that are preventing them... View Details
- 29 Sep 2020
- Blog Post
New Life for Old Tech: Startup Provides Network Security Solutions for Obsolete Devices
specific legacy device. The company is one of 20 startups selected to compete in the TechCrunch Startup Battlefield. “Every organization has a really old device that they think they can’t part with. They feel a responsibility to keep it... View Details
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
the author’s debt to Belvedere College and the Jesuits as the great influence on his life philosophy and life choices. McEvoy also reflects on how Irish banks morphed from being customer oriented, conservative, dull, and profoundly honest... View Details
- 01 Apr 1998
- News
Short Takes
development cycles and can't respond in mid-project to changing customer needs. But there's a solution to this dilemma, according to HBS assistant professor Stefan H. Thomke and Donald G. Reinertsen (MBA '79) of Reinertsen & Associates in... View Details
Keywords: Garry Emmons and Caroline Chauncey
- 04 Mar 2016
- Research & Ideas
Is E-commerce at Risk in Apple's Security Dispute with the FBI?
stakes at play in the San Bernardino iPhone case. Christian Camerota: Was it a good strategic move on Apple’s part to bring the FBI’s request into the public eye? Sunil Gupta: There are arguments on both sides. The FBI was smart in making a very View Details
- 20 Aug 2018
- Research & Ideas
Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All
bought that product at that price even if they tried” Some of the products on display were designed specifically to sell at the outlet stores and had never appeared on retail shelves. Those products, however, still showed an “original... View Details