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- Faculty Publications (208)
Show Results For
- All HBS Web (878)
- Faculty Publications (208)
- 18 Dec 2012
- First Look
First Look: December 18
greater customer satisfaction and employee retention after six months as compared to (a) socialization that focused on organizational identity (emphasizing the pride to be gained from organizational affiliation) and (b) the organization's... View Details
Keywords: Carmen Nobel
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Systems Society (INFORMS ISS) in 2020. 2019 Ryan W. Buell : Finalist for the 2019 McKinsey Award for the Best Article in Harvard Business Review for "Operational Transparency: Make Your Processes Visible to Customers and Your View Details
- 09 Jun 2021
- Research & Ideas
How Tennis, Golf, and White Anxiety Block Racial Integration
structure their lives in a fictional, diverse city. They were allowed to customize different aspects of the city layout based on their personal preferences, such as where to locate homes and workplaces. And they were presented with the... View Details
Keywords: by Jay Fitzgerald
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
mean? Desai: People think finance and accounting are fundamentally the same when, in fact, much of the finance approach is a reaction against accounting. If you take the information problem as central, then measuring cash becomes... View Details
Keywords: by Dina Gerdeman
- Web
HBS - Financials | Supplemental Financial Information
delivered for more than 6,300 global participants, representing an increase of 40 percent compared with fiscal 2021. The group also delivered custom programs in a range of industries, on-boarding 18 new clients into the portfolio and... View Details
- 16 May 2000
- Research & Ideas
The Simple Economics of Open Source
when they derive a net benefit from the work, with net benefit based on both immediate and delayed rewards. Immediate rewards include monetary compensation, as well as the opportunity to fix a bug or customize a program for their own... View Details
- 01 Oct 2014
- What Do You Think?
Is Too Much Focus a Problem?
"fail to consider or know how to recognize what is outside their industry that is impacting their business (such as) customers who are buying their goods but don't fit the target profile, or alternative (product) uses Focus has a... View Details
Keywords: by James Heskett
- 01 Jun 2024
- News
Alumni and Faculty Books
suicide and assault. In addition, this guide arms you with the top actions you can take as a parent to ensure your adolescent thrives throughout the perilous, exhilarating, and memorable teen years. Accounting for Colonialism: Measuring... View Details
- 08 Nov 2011
- First Look
First Look: Nov. 8
Abstract In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with other strategic instruments such as the price they charge for their service. The objective of... View Details
Keywords: Sean Silverthorne
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
envisioned “virtual market” machine could become a reality but would still require one missing ingredient: a soul. The “soul” is our human intuition, scientific expertise, awareness of customer preferences, and industry knowledge—all... View Details
Keywords: by Kristen Senz
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
recognize that risk management is only part of the story and that the benefits of positive values go well beyond problem avoidance. I have seen this progression in some companies that initially turn to values as a damage control measure... View Details
Keywords: by Carla Tishler
- 10 Jan 2012
- First Look
First Look: January 10
various factors potentially influencing ORT utilization, the case allows students to analyze the possible causes of low ORT utilization and potential measures to address them. Purchase this... View Details
Keywords: Sean Silverthorne
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
do, measure how well we execute, and create options for doing even better—including improving DBS itself.” Cost cutting is inevitable in dire times, but the current crisis is an opportunity for an intense questioning of... View Details
- Web
Frequently Asked Questions | HBS Online
acquire and engage customers, and measure both performance of near-term campaigns and longer-term customer value. Disruptive Strategy What are the learning requirements in order to successfully complete the... View Details
- Web
Business Economics Online Course | HBS Online
pricing strategies Benchmark costs compared to competitors through relative cost analysis Apply conjoint analysis to understand what features customers value most Understand the power of network effects to drive demand Identify sources of... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single View Details
- 04 Feb 2022
- Blog Post
Learning from the Entrepreneurs-in-Residence as a Harvard MS/MBA Student
by going beyond quantitative measures to incorporate an emotional dimension. When I spoke with Matt Salzberg he explained the importance of seeking and interpreting feedback. Matt said that Blue Apron was born out of the thesis that every... View Details
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
managing labor and delivery units in the United States and assess the associations between unit management and maternal outcomes. Methods: We developed and administered a management measurement instrument using structured telephone... View Details
Keywords: Sean Silverthorne
- 03 Jan 2011
- Research & Ideas
Most Popular Articles of 2010
customers on social networks such as Facebook. Professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics of these sites and offers guidance for approaching these tantalizing markets The 'Luxury Prime': How... View Details
Keywords: by Staff
- 24 Jul 2017
- Blog Post
Transitioning to Product Management at HBS
extent possible, the ‘full PM experience,’ and that meant finding a fast-moving startup that would let me run with a meaty product feature from just a scribbled idea on a whiteboard, to requirement-gathering phase with customers and... View Details