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- All HBS Web
(1,992)
- People (2)
- News (482)
- Research (1,031)
- Events (4)
- Multimedia (13)
- Faculty Publications (325)
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- 01 Feb 1997
- News
Doing It Your Way
companies are springing to life up and down the virtual lanes of the Information Superhighway. As the use of color and moving pictures becomes routine, says Sahlman, Internet "stores" may well be able to give customers an View Details
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
to rebuild family relationships and rejuvenate his sense of purpose, he risks his career on a life-altering physical and emotional journey. Together with his wife and children, Feder sets off for an exotic island on a self-prescribed sabbatical year. That View Details
- 01 Mar 2005
- News
Facing Ambiguity
were later cited as the cause of the disaster.) NASA’s experience offers a lesson to managers in other areas, suggests Edmondson, who, with her coauthors, came up with the concept of the “recovery window,” or the time in which an... View Details
- 13 Nov 2020
- News
Insatiably Curious
college, Ma worked as a project manager at Hewlett-Packard (HP), where she first realized she had an interest in business. “I had this insatiable curiosity about HP’s customers and the company’s competition,” she recalls. “I also found... View Details
- 01 Jun 2015
- News
In My Humble Opinion: Priya Paul (OPM 28, 1999)
the hot, new restaurant wherever I travel.” Industry trend: A commoditization of the boutique, design-based experience. “I see customers seeking hotel experiences that are less institutionalized and more... View Details
Keywords: Julia Hanna
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
when they leave; the restaurant will do whatever's necessary to ensure that. A qualitative experience measured quantitatively - it's a case study in successful customer service and service management. What's... View Details
- 01 Dec 1998
- News
Short Takes
directors hold large blocks of stock in public corporations, those firms experience increased performance relative to competing firms whose board members lack such significant holdings. "Sophisticated large-block owners are beneficial to... View Details
Keywords: Judith A. Ross
- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
“Corruption is a great untapped market,” Henry Motte-Munoz (MBA 2013) says with a laugh. “Not many competitors and customer interest is quite high.” It’s a market he’s helping to disrupt using Bantay, an NGO he cofounded while at HBS,... View Details
- 10 Aug 2015
- News
A Talent Pipeline for Society’s Challenges
microinsurance market. She finished HBS as a Leadership Fellow, launching Accion International’s microinsurance program in 2005. A follow-up project at Capital One, introducing prepaid debit cards to unbanked customers in the United... View Details
Keywords: Jill Radsken
- 01 Sep 2013
- News
A Focus on You
To sweeten the deal, we have something big to offer in exchange. Beginning this month, HBS is launching a brand-new Alumni website, featuring personalized content delivery (based on your profession and unique interests), customized events... View Details
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
marketing in the early stages of a drug's development. In a lunchtime address, Jacques Nasser, president and CEO of Ford Motor Company, touched on a number of experiences from his 33 years at the auto giant, including what he referred to... View Details
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
without it. Poindexter: I talk a lot to my customers about what life is like without electricity. And one of the most profound things that they said to me was, "Life without electricity, you're always rushing." And it's because you have... View Details
- 01 Jun 2016
- News
Prima Datarina
dynamic pricing is twofold: to maximize revenue, but also to encourage ticket-buying behavior that is beneficial to the arts organization and, importantly, to its customers. Customers are more likely to buy early instead of last minute,... View Details
Keywords: Julia Hanna
- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
rebounds, Remarkable Retail is a guide to creating the powerful retail experience that keeps your customers coming back for more. Competing in the New World of Work: How Radical Adaptability Separates the... View Details
- 01 Oct 2001
- News
New Economy Notables: Peter C. Wendell
Peter Wendell In 1982, with almost a decade of experience at IBM under his belt, Peter Wendell went "searching for the country's next IBMs," as he puts it. Enlisting the help of some friends (including classmate Gil Lamphere), he founded... View Details
- 01 Jun 2020
- News
Meal Plan
wage. We all want great benefits. But even with reduced numbers of employees, how much can a restaurant afford to pay if it wants to stay in business? It’s going to take some time before we know how this is going to sort itself out. Christian, do you have a sense of... View Details
- 01 Sep 2015
- News
The Business of Love
problem with this hugely successful model—one that, by some estimates, can be credited for more than one-third of marriages in the United States between 2005 and 2012: The experience of online dating is often awful, especially for young,... View Details
Keywords: April White
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
to offer the personalized and consistent experience the cofounders imagined. Customers can now schedule delivery online in three to ten days (down from six weeks) and within a four-hour window. “We were able... View Details
Keywords: Jen McFarland Flint
- 01 Mar 2023
- News
The Exchange: Micro Management
randomized control studies started to emerge that all showed the same surprisingly lukewarm message about the impact of microfinance on livelihoods. Natalia Rigol: People expected to see shifts in household income, business growth, and consumption, but across the board... View Details
- 01 Jun 2013
- News
Collective Wisdom
and gain energy. A company like SAP has realized that relying on communities is a way to build support for features that customers will value, instead of blindly pushing out solutions and hoping for buy-in. It's a matter of firms... View Details