Critical Performance Variables - Publications - Faculty & Research

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

enterprise-level leadership. The goal is to build technical competencies in both directions. While the T-shaped manager framework has many advantages, it has a critical flaw: It overlooks the importance of emotional intelligence. Enter... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

21 May 2007
Research & Ideas

Fixing the Marketing-CEO Disconnect

understanding of marketing's role and performance, the board can optimize this critical function in the organization. The dashboard is structured to develop and track: Business Drivers: business conditions that, when manipulated or... View Details

Keywords: by Sean Silverthorne

04 Sep 2001
Research & Ideas

Governing the Family-Run Business

board of directors was too dominated by the family which had kept it paralyzed and unable to give the chairman pointed, critical feedback. This family business had the right structures in place; they just weren't working properly. By... View Details

08 Apr 2010
Working Paper Summaries

Multinational Strategies and Developing Countries in Historical Perspective

Keywords: by Geoffrey Jones

08 Apr 2013
Research & Ideas

How to Demotivate Your Best Employees

award was out of their reach, their punctual behavior slipped back downhill. Larkin says this runs counter to what some people believe—that such an award program might instill a long-term pattern of on-time performance in workers. The... View Details

Keywords: by Dina Gerdeman; Service

12 May 2021
Book

The Hard Truth About Being a CEO

critically important only up to a point [to employees], but the real motivation comes from an emotional connection that you feel—either that you are more highly valued than someone else because of the natural competitiveness of human... View Details

Keywords: by Michael Blanding

20 Feb 2018
First Look

First Look at New Research and Ideas, February 20, 2018

investor, being instead critically driven by status as a founder; (b) that the underprovision of carried interest and ownership—and inequality in fund economics more generally—leads to the departures of senior partners; and (c) the... View Details

Keywords: Sean Silverthorne

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

algorithm perpetuates this. Another source of bias is incomplete or unrepresentative information. A famous example is facial recognition. If I use mostly photos of white men to train the machine to learn facial recognition, the machine will View Details

Keywords: by Rachel Layne

04 May 2021
Book

Best Buy: How Human Connection Saved a Failing Retailer

store.” Instead, the sales associates—nicknamed “blue shirts” after Best Buy’s trademark royal-blue collared shirts—brought the injured T. rex to a service counter and performed “surgery” on the toy as they surreptitiously traded it out... View Details

Keywords: by Michael Blanding; Retail

June 2024
Case

Aidoc: Building a Hospital-Centric AI Platform

By: Ariel D. Stern and Susan Pinckney

In 2023, Israel-based AI health care company Aidoc evaluated its future. The company, founded in 2016, had grown from commercializing a single AI product for radiologists to a software platform that could detect 20 conditions and immediately notify care teams of... View Details

Citation

Educators

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10 Feb 2009
First Look

First Look: February 10, 2009

components of expected inflation, and the covariance between nominal variables and the real economy. The last of these state variables enables the model to fit the changing covariance of bond and stock... View Details

Keywords: Martha Lagace

December 2022
Article

Divergence Between Employer and Employee Understandings of Passion: Theory and Implications for Future Research

By: Jon M. Jachimowicz and Hannah Weisman

There is an increasingly prevalent expectation in contemporary society that employees be passionate for their work. Here, we suggest that employers and employees can have different understandings of passion that potentially conflict. More specifically, we argue that... View Details

Keywords: Employee Relationship Management; Human Capital; Performance Effectiveness; Management Style

Citation

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Research Summary

Overview

The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details

03 Feb 2009
First Look

First Look: February 3, 2009

Decision Making: Social Dilemmas, Social Values, and Ethical Judgments, edited by R. M. Kramer, A. E. Tenbrunsel, and M. H. Bazerman. Psychology Press, in press Abstract It is common for people to be more critical of others' ethical... View Details

Keywords: Martha Lagace

13 Aug 2012
Research & Ideas

When Good Incentives Lead to Bad Decisions

Among the culprits contributing to the recent financial crisis were bank loan officers who approved mortgage loans that were doomed to fail. Many of these frontline workers were motivated by bonuses and other incentives to approve quantity over quality. View Details

Keywords: by Carmen Nobel; Banking

05 Apr 2004
Research & Ideas

Six Ways to Build Trust in Negotiations

in annual revenues. How did Kristen pull it off? She realized that to win back the account, she had to win back their trust—and fast. So before the first meeting took place, she took several critical steps: She became an expert on Impress... View Details

Keywords: by Deepak Malhotra

05 Jun 2023
What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

appreciated Jenny Odell’s thesis that “doing nothing” offers us several useful “tools,” including those of repair (personal reflection and recovery), “a sharpened ability to listen”—a critical resource in a world dominated by telling and... View Details

Keywords: by James Heskett

10 Feb 2020
In Practice

6 Ways That Emerging Technology Is Disrupting Business Strategy

involving artificial intelligence (AI), data analytics, and the Internet of Things are changing the way business leaders think about strategy. Here’s what they said: 1. Talent and data are more critical than ever “Traditionally,... View Details

Keywords: by Danielle Kost

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

error-prone by using employees' subjective time estimates. Also, in the mid-1980s, we failed to fully understand the critical role played by capacity when estimating cost driver rates. The insight about the central role for capacity did... View Details

Keywords: by Sarah Jane Gilbert

June 2020
Article

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

By: Maria Ibanez and Michael W. Toffel

Accuracy and consistency are critical for inspections to be an effective, fair, and useful tool for assessing risks, quality, and suppliers—and for making decisions based on those assessments. We examine how inspector schedules could introduce bias that erodes... View Details