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  • February 2022
  • Supplement

Agora (B)

By: Lindsay N. Hyde, Thomas R. Eisenmann and Tom Quinn
This is the conclusion to Agora (A), where founder Elsa Sze decides if she wants to continue investing energy in her civic technology startup.
Agora was a civic technology (civic tech) startup founded by Elsa Sze, who wanted to enhance the connection between... View Details
Keywords: Civic Technology; Government Administration; Conferences; Business Startups; Business Strategy
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  • June 1997
  • Background Note

The Normative Foundations of Business

What is the appropriate role for business to play in a capitalist society? In analyzing responses to this question, this note distinguishes two separate dimensions. The first involves the distinctive objective of business as a social institution, considers the pros and... View Details
Keywords: Business or Company Management; Economic Systems
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    Rohit Deshpande

    Rohit Deshpandé is a Baker Foundation Professor and Sebastian S. Kresge Professor of Marketing, Emeritus at Harvard Business School, where he has been teaching in the Advanced Management Program,... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • September 2019 (Revised October 2019)
    • Case

    Bill Connors and The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)

    By: Linda A. Hill and Eric Mankin
    In 2017, Bill Connors, the President of Comcast’s Central Division, launched a startup accelerator in Comcast’s new Atlanta Regional headquarters. Comcast was America's largest cable and internet service provider, having built a profitable business bundling television... View Details
    Keywords: Innovation; Entrepreneur; Startup; Accelerator; Outsourcing; Hiring; Talent; Culture; Ecosystem; Digital; Leadership; Innovation and Invention; Entrepreneurship; Business Startups; Diversity; Selection and Staffing; Organizational Culture; Media; Entertainment; Transformation; Atlanta
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      Joseph L. Bower

      JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade.  He has served in many administrative roles... View Details

      Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services

        Robin Greenwood

        Robin is the George Gund Professor of Finance and Banking at Harvard Business School. He is past Senior Associate Dean for Faculty Development and Research (2021-2025), faculty director of the Behavioral Finance and Financial Stability project, chair of the Business... View Details

        Keywords: financial services; financial services
        • 01 Feb 2017
        • What Do You Think?

        Is the Next Jobs Crisis Just Ahead?

        Summing Up: Should We Be Addressing the Next Jobs Crisis Now? An unusual proportion of respondents to this month’s column agreed either explicitly or implicitly on one thing: a looming service sector jobs crisis would dwarf anything we’ve... View Details
        Keywords: by James Heskett; Service

          Joseph B. Fuller

          Joseph Fuller is a Professor of Management Practice in General Management and Entrepreneurship. He founded and co-leads the school’s project, Managing the Future of Work, as well as the Harvard Project on the Workforce. He currently leads the FIELD Global Capstone... View Details

          • 2025
          • Working Paper

          Blockchain Adoption and Audit Quality

          By: Mei Luo, Daniel Rabetti and Shuangchen Yu
          This study examines the impact of blockchain adoption in the corporate setting. Specifically, we provide comprehensive empirical support to recent theory (Cao, Cong, and Young, 2024) proposing that blockchain adoption positively affects endogenous audit quality and... View Details
          Keywords: Blockchain; Accounting Audits; Technology Adoption; Financial Reporting; Governing Rules, Regulations, and Reforms; China
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            George A. Riedel

            George A. Riedel is the Henry B. Arthur Fellow and Senior Lecturer in the General Management Unit, where he currently teaches TEM (The Entrepreneurial Manager) and acts as a Section Chair in the Required Curriculum (RC). He has also taught TOM (Technology and... View Details

            • July 2024
            • Supplement

            Fail Safe Testing, Inc. (A)

            By: Richard S. Ruback and Royce Yudkoff
            Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.
            Abstract: Fail Safe Testing, Inc., founded in 1988, was the leading provider of fire hose pressure testing, ground ladder and pump... View Details
            Keywords: Customers; Acquisition; Business Plan; Marketing Strategy
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            • August 6, 2020
            • Article

            Companies Must Go Beyond Random Acts of Humanitarianism

            By: Frank Cooper and Ranjay Gulati
            Any organization can write a check or mobilize resources when confronted with a crisis such as the Covid-19 pandemic or a social movement such as Black Lives Matter. But corporate crisis response becomes much more meaningful when stakeholders know that the organization... View Details
            Keywords: Mission and Purpose; Corporate Social Responsibility and Impact
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            • July 2024
            • Supplement

            Fail Safe Testing, Inc. (B)

            By: Richard S. Ruback and Royce Yudkoff
            Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.
            Abstract: Fail Safe Testing, Inc., founded in 1988, was the leading provider of fire hose pressure testing, ground ladder and pump... View Details
            Keywords: Marketing Strategy; Business Plan; Acquisition; Customers
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            • 23 Jan 2020
            • Research & Ideas

            Businesses Need a 'Catalyst' to Make CSR Practices Stick

            Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality... View Details
            Keywords: by Michael Blanding

              Michael E. Porter

              Michael Porter is an economist, researcher, author, advisor, speaker and teacher. Throughout his career at Harvard Business School, he has brought economic theory and strategy concepts to bear on many of the most challenging problems facing corporations, economies... View Details

              Keywords: service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry
              • Career Coach

              Eileen Stephan

              Eileen offers over 20 years of professional experience in recruiting, career management and career coaching in both the corporate and academic worlds. Her most recent position as Global Head of Graduate Recruitment and Program Management... View Details
              Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
              • 19 Nov 2009
              • Working Paper Summaries

              Management and the Financial Crisis (We Have Met the Enemy and He is Us …)

              Keywords: by William A. Sahlman
              • January 2004 (Revised February 2005)
              • Case

              Timberland and Community Involvement (Abridged Version)

              By: James E. Austin and James Quinn
              When Jeffrey Swartz became the third generation in his family to lead the Timberland Co., he made community involvement an integral part of the company's strategy. Under Swartz's leadership, Timberland formed a close partnership with City Year, the national corps of... View Details
              Keywords: Philanthropy and Charitable Giving; Business and Community Relations; Business and Stakeholder Relations; Corporate Strategy; Manufacturing Industry
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              • 30 Sep 2008
              • First Look

              First Look: September 30, 2008

              with an increase in service quality, in this setting there is no significant relationship between service quality and profitability. My findings highlight the importance of attending to process discipline in... View Details
              Keywords: Martha Lagace

                John A. Quelch

                John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

                Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services