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  • 03 May 2011
  • First Look

First Look: May 3

  PublicationsThe Power of Small Wins Authors:Teresa M. Amabile and Steven J. Kramer Publication:Harvard Business Review 89, no. 5 (May 2011) Abstract What is the best way to motivate employees to do creative work? Help them take a step... View Details
Keywords: Sean Silverthorne
  • 06 Dec 2016
  • First Look

December 6, 2016

importance to the American economic past and prompt enduring questions about the relationship of market freedom to human freedom. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51947 forthcoming Journal of Consumer... View Details
Keywords: Sean Silverthorne
  • 20 Aug 2014
  • Research & Ideas

Why the ALS Ice Bucket Challenge is a Social Media Blockbuster

ALS. I'm recruiting the anti-ALS cause to enhance my personal capital. Alas, for marketers looking for low-cost market impact, few commercial brands enhance personal capital. Few are as powerful as cause brands. How has it worked? As of... View Details
Keywords: by John Deighton
  • 12 Mar 2013
  • First Look

First Look: March 12

But there's a growing consensus that ads don't work on mobile devices; consumers just don't like them. Instead of creating tiny banner ads, smart marketers will turn to apps to reach customers and engage them. Effective apps will do one... View Details
Keywords: Sean Silverthorne
  • 22 Dec 2009
  • First Look

First Look: Dec. 22

European counterparts with their larger more powerful headquarters, which suggests that, at least in the U.S. context, large corporate headquarters can create value. Download the paper: http://www.hbs.edu/research/pdf/10-044.pdf  ... View Details
Keywords: Martha Lagace
  • 27 Apr 2010
  • First Look

First Look: April 27

our results suggest that the predictive value of accruals and market participants' ability to process it are a significant driver of accrual-based anomalies. Consumer Policy Author:J. Gunnar Trumbull Publication:Chap. 26 in The Oxford... View Details
Keywords: Martha Lagace
  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
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  • 15 Mar 2011
  • First Look

First Look: March 15

"ad hoc advisor." Using the two cases we develop a conceptual framework that generalizes the different routes that experts follow in their diverse attempts to gain influence in organizations. Download the paper: http://www.hbs.edu/research/pdf/11-068.pdf The... View Details
Keywords: Sean Silverthorne
  • Web

Social Enterprise - Faculty & Research

in business education has been that a corporation is run for the sole interest of its shareholders. I present an alternative view where increasing concentration of economic activity and power in the world's largest corporations, the... View Details
  • Web

Online Business Analytics Course | HBS Online

The Multiple Regression Equation Adapting Concepts from Single Regression Performing Multiple Regression Analyses New Concepts in Multiple Regression The Caesars Staffing Problem Featured Exercises Estimate the relative predictive power... View Details
  • 24 Jul 2017
  • Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

Red Cross, who decided to collaborate with the research team after meeting Norton through a colleague. “Ultimately, it speaks to how powerful that framing is.” People incur the cost of a bad gamble just so they can complete a pseudo-set... View Details
Keywords: by Carmen Nobel
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

for a broad array of service domains where operations are hidden and levels of consumer trust and engagement are faltering. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=45842 Macroeconomic Drivers of Bond and... View Details
Keywords: Dina Gerdeman
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

Microfinance in particular has often been argued, but not without controversy, to be a tool for empowering women. Here, using a randomized controlled trial, we examine whether access to, and marketing of, an individually held commitment savings product leads to an... View Details
Keywords: Martha Lagace
  • 11 Sep 2012
  • First Look

First Look: September 11

Churchill and Judah Folkman-and telling the stories of how they came to power and how they made the most important decisions of their lives, Indispensable reveals how, when, and where a single individual in the right place at the right... View Details
Keywords: Sean Silverthorne
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

(particularly graphics related), power consumption, and suitability for new computer form factors (tablets, all-in-one machines, etc.). AMD planned to launch Fusion at the beginning of 2011 with a high-end processor, code-named Llano, to... View Details
Keywords: Sean Silverthorne
  • 2009
  • Working Paper

Do Friends Influence Purchases in a Social Network?

By: Raghuram Iyengar, Sangman Han and Sunil Gupta

Social networks, such as Facebook and Myspace have witnessed a rapid growth in their membership. Some of these businesses have tried an advertising-based model with very limited success. However, these businesses have not fully explored the power of their members to... View Details

Keywords: Marketing; Network Effects; Sales; Power and Influence; Social and Collaborative Networks; Web Sites; South Korea
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  • 12 Jan 2016
  • First Look

January 12, 2016

practice, disciplinary rigor, and successful search for powerful generalizations help explain the lasting impact of their 1965 book, A Behavioral Theory of Labor Negotiations. Central to their argument are three important... View Details
Keywords: Carmen Nobel
  • 12 May 2023
  • Blog Post

Independent Project: The Rise of Electric Heat Pumps

How do you assess the viability of a heat pump? Through an Independent Project with Professor George Serafeim, Meghavi Talati (MBA 2023) set out to develop a tool to help the average consumer navigate this decision. The Rise of Electric... View Details
  • Blog

The Harvard Business School Faculty Summer Reader 2023

research goals. To further deepen my understanding of habit formation, I'm excited to revisit Atomic Habits by James Clear. This impactful book explores the power of small habits and their profound influence on personal and professional... View Details
  • 01 Jul 2020
  • Blog Post

How SVMP Helped Me Take My Next Steps (2+2) and Find Myself

I am becoming. The power of that memoir title never really hit me until I sat to write this blog post. I don’t mean to quote Michelle Obama in making that statement (I mean there are definitely worse people to quote), but it’s a View Details