Publications

May 2000 (Revised December 2018)
Supplement

SMA: Micro-Electronic Products Division (B)

By: Michael Beer and Michael Tushman

Focuses on the recommendations and implementation strategy suggested by the organizational development group for the division's problems. A rewritten version of an earlier case. View Details

Keywords: Change Management; Organizational Culture; Conflict Management; Corporate Strategy

2020
Working Paper

Arbitration with Uninformed Consumers

By: Mark Egan, Gregor Matvos and Amit Seru

This paper studies the impact of the arbitrator selection process on consumer outcomes by examining roughly 9,000 consumer arbitration cases in the securities industry. Securities disputes present a good laboratory: arbitration is mandatory for all disputes,... View Details

Keywords: Arbitration; Financial Advisers; Financial Advisors; Brokers; Consumer Finance; Financial Misconduct; Fraud; Personal Finance; Conflict and Resolution; Information; Fairness

SSRN

January 2013 (Revised August 2013)
Case

Vietnam: Sustaining the Growth of an Asian Tiger

By: Michael E. Porter and Christian H.M. Ketels

The case tracks Vietnam's economic policy choices and performance from the end of the Vietnam war to the Doi Moi economic reforms and the economic transformation that followed. Throughout this period, the country had become a darling of the international aid community.... View Details

Keywords: Conflict Management; Leadership; Policy; Transformation; Economic Growth; Developing Countries and Economies; Macroeconomics; Viet Nam

October 1989 (Revised August 1995)
Case

Tysons Corner

By: William J. Poorvu

Hollinswood Associates, a joint venture partnership, has developed and operated a Marriott Hotel in Tysons Corner, Virginia. The partnership has been very successful in the past but it is now facing a significant cash flow deficit. Designed to examine how a partnership... View Details

Keywords: Conflict Management; Change Management; Partners and Partnerships; Joint Ventures; Cash Flow; Investment; Accommodations Industry; Real Estate Industry; Virginia

March 1, 2023
Editorial

To Overcome Resistance to DEI, Understand What’s Driving It

By: Eric Shuman, Eric Knowles and Amit Goldenberg

Employees often resist DEI initiatives, which of course hinders their effectiveness. The authors—experts in the resistance to social-change efforts—write that the key to overcoming resistance to any effort is figuring out why people are resisting. When it comes to DEI... View Details

Keywords: Diversity; Conflict and Resolution; Corporate Social Responsibility and Impact; Employees

2011
Chapter

Explaining the Loss of Community: Competing Logics and Institutional Change in the U.S. Banking Industry

By: Christopher Marquis, Zhi Huang and Juan Almandoz

Keywords: Banks and Banking; Organizational Change and Adaptation; Conflict and Resolution; Banking Industry; United States

August 2011 (Revised November 2012)
Case

Ramesh Patel at Aragon Entertainment Limited

By: Anthony J. Mayo and Joshua D. Margolis

Ramesh Patel, a high potential employee, was excited to be named to the company's New Horizons Board, a select team responsible for producing recommendations for new products or line extensions for Aragon Entertainment. Patel's co-worker and friend, Jeremy Gibson was... View Details

Keywords: Groups and Teams; Conflict and Resolution; Conflict Management; Interpersonal Communication; Spoken Communication; Communication Intention and Meaning; Jobs and Positions; Performance; Entertainment and Recreation Industry

August 1996 (Revised February 2000)
Exercise

Decision-Making Exercise (C)

By: David A. Garvin and Michael Roberto

Provides questionnaires so students can compare their experiences with different decison-making processes. Students read "Growing Pains," a Harvard Business Review (HBR) case study, and then work in teams to come up with recommendations using a consensus approach to... View Details

Keywords: Conflict Management; Decision Making; Management Skills

03 Jan 2018
Working Paper Summaries

Framing Violence, Finding Peace

Keywords: by Kristin Fabbe, Chad Hazlett, and Tolga Sinmazdemir

November 1999 (Revised February 2002)
Case

Family Feud (A): Andersen v. Andersen

By: Ashish Nanda and Scot H. Landry

Traces the history and development of consulting within Andersen and the history of the schism between Arthur Andersen and Andersen Consulting. Ends with the two units seeking external arbitration of their dispute. View Details

Keywords: Organizational Design; Corporate Governance; Conflict and Resolution; Consulting Industry

1999
Chapter

Management Buyouts and Managerial Ethics

By: L. S. Paine

Keywords: Executive Compensation; Ethics; Conflict of Interests

July 9, 2013
Article

Why Fights Erupt in Family Businesses

By: Josh Baron and Rob Lachenauer

Lack of boundaries and formal structure create potential for nasty (and lasting) disagreements. View Details

Keywords: Family Business; Conflict and Resolution; Organizational Structure

Register to Read

May 29, 2023
Article

Putin Wants You to Think He’s an Anti-Woke Crusader

By: Jeremy Friedman

Keywords: Political Elections; War; Conflict and Resolution; Russia; United States; Ukraine

June 2004 (Revised May 2005)
Case

Judah Folkman and the War on Cancer

Judah Folkman, professor in the Division of Vascular Biology at Children's Hospital in Boston, is considering how best to advance the research in his lab in an era where biomedical research has gotten more interdisciplinary and collaborative. Specifically, Folkman has... View Details

Keywords: Conflict of Interests; Leadership; Research; Personal Development and Career; Health Care and Treatment; Collaborative Innovation and Invention; Biotechnology Industry; Health Industry; Boston

Find at Harvard

2016
Working Paper

Delay as Agenda Setting

By: James J. Anton and Dennis A. Yao

We examine a dynamic decision-making process involving unrelated issues in which a decision may be endogenously delayed by the allocation of influence resources. Delay is strategically interesting when decision makers with asymmetric preferences face multiple issues... View Details

Keywords: Decision Making; Resource Allocation; Conflict of Interests; Power and Influence; Strategy

2000
Article

Reckoning with the Past: The Contrast between the Kenyan and South African Experiences

By: Caroline M. Elkins

Keywords: Truth-telling; War; Conflict and Resolution; History

Find at Harvard

2022
Working Paper

Measuring the Tolerance of the State: Theory and Application to Protest

By: Veli Andirin, Yusuf Neggers, Mehdi Shadmehr and Jesse M. Shapiro

We develop a measure of a regime's tolerance for an action by its citizens. We ground our measure in an economic model and apply it to the setting of political protest. In the model, a regime anticipating a protest can take a costly action to repress it. We define the... View Details

Keywords: Political Protests; Modeling And Analysis; Government and Politics; Conflict and Resolution

2004
Other Unpublished Work

Sudden Conflict: The Clash of Cultures at the Heart of Crisis Management

By: Dutch Leonard and Arnold M. Howitt

Keywords: Crisis Management; Conflict and Resolution

Article

Trust and Collaboration in the Aftermath of Conflict: The Effects of Contract Structure

By: Deepak Malhotra and Fabrice Lumineau

Leveraging a longitudinal dataset concerning 102 inter-firm disputes, we evaluate the effects of contract structure on trust and on the likelihood of continued collaboration. We theoretically refine and empirically extend prior research by (a) distinguishing between... View Details

Keywords: Collaboration; Contract Structure; Contracts; Design; Trust; Conflict and Resolution