Computer Systems Design and Related Services - Publications - Faculty & Research

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Leading Change and Organizational Renewal | HBS Online

organization. "HBS Online courses are excellent for anyone who wishes to learn more about a particular subject area or further develop their career." Corina Cristea Lavoie Corporate Services Manager at Debevoise & Plimpton LLP Identify... View Details

01 Dec 1996
News

Organizations and Markets: A Challenging View of the World

incentives and compensation systems, is investigating his theory that effective measurement of performance must use subjective judgment and qualitative assessments in combination with objective measures.... View Details

Keywords: Susan Young

February 1997 (Revised April 1998)
Case

first direct (A)

By: Jeffrey F. Rayport

Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout... View Details

Keywords: Service Delivery; Customer Satisfaction; Banks and Banking; Innovation and Invention; Banking Industry; United Kingdom

Citation

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01 Mar 2016
News

Alumni and Faculty Books for March 2016

with comical tales are perceptive looks at things as different as family Christmas rituals, and the impact of 40 years of communism on society. When Climate Change Hits Home by Diogo Castro Freire (MBA 2012) (Amazon Digital View Details

18 Jul 2017
First Look

First Look at New Research and Ideas, July 18, 2017

innovation, and peer production—relate to theories of the firm, with particular attention on “sociality” in firms and markets. We first briefly review extant theories of the firm View Details

Keywords: Sean Silverthorne

19 Oct 2023
Blog Post

New Venture Competition 2023: Business and Environment Ventures

food waste away from landfills by upcycling it into high-value sugar polymers using a combination of insects and microbial cell factories. PARTICIPANTS Algoma Homes - Josef Bromovsky (MBA 2023) - Algoma Homes View Details

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Teaching Cases - Institute For Strategy And Competitiveness

patients. It presents process maps and financial data relating to the processes used during (1) an office visit to a plastic surgeon for three different diagnoses and (2)... View Details

29 Mar 2023
News

Supporting Earthquake Victims in Turkey and Syria

in the area. The product had been in development for years prior to the disaster, says Polatoğlu, developed to address a rise in natural disaster–related emergencies caused by climate change. “Moreover, we have designed a special... View Details

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Institute Associates - Institute For Strategy And Competitiveness

states. Landman has worked with health technology companies ranging from early stage to post-IPO, and he has been an active contributor to the Huffington Post, Xconomy, and the Health Information Management... View Details

Robert Simons

Robert Simons is a Baker Foundation Professor at Harvard Business School. For over 35 years, Simons has taught accounting, management control, and strategy execution courses in both the Harvard MBA and Executive Education Programs. For 2024/25, he is teaching a... View Details

16 May 2017
First Look

First Look at New Ideas and Research, May 16

Tobin’s Q. Collectively, the evidence suggest that current efforts to increase transparency around organizations’ impact on society are effective at improving disclosure quantity and quality as well as corporate value. Effects of an... View Details

Keywords: Re: Multiple Faculty

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Ansel Adams and Polaroid R&D | Baker Library

company’s research and development. Meroë Morse played a significant role in this effort as company liaison to Adams, who systematically reviewed technical and design aspects... View Details

01 Feb 1997
News

Made, Not Born: HBS Courses and Entrepreneurial Management

specializes in speech recognition software. "That's proven true for our company time and time again. We decided to raise money from a prominent computer maker because of the credibility View Details

Tatiana Sandino

Tatiana Sandino is the Arthur Lowes Dickinson Professor of Business Administration in the Accounting and Management Unit, most recently teaching and undertaking the role of course head for the required first-year MBA course Financial Reporting and Control. She has... View Details

Keywords: service industry; service industry

11 Jul 2017
First Look

First Look at New Ideas and Research, July 11

Hagiu and Altman provide a framework for doing so. They lay out four specific ways in which products and services can be turned into platforms View Details

Keywords: Sean Silverthorne

01 Oct 1997
News

Antitrust in Historical Perspective

questions. Yet, the conceptions of business that each question implies can be (and historically have tended to be) mutually exclusive. Everybody wants goods and services made available at low prices. But... View Details

Keywords: Thomas K. McCraw and Richard S. Tedlow

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

procedure performed or patient seen, without explicit rewards for the quality of the services rendered. This model translates internally into an incentive system that prioritizes patient volume over patient... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

June 2023
Supplement

Clash of Two Giants Simulation Exercise

By: Feng Zhu and Marco Iansiti

Many markets are organized around platforms that connect consumers with complementary applications and services. These platforms are two-sided because both sides - consumers and those providing applications or services - need access to the same platform to interact. A... View Details

Keywords: Customer Acquisition; Platform Strategy; Technology Platform; Digital Platforms; Competitive Strategy; Network Effects

Citation

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May 2004 (Revised July 2004)
Case

IBM On Demand Community

By: John A. Quelch

The vice-president of IBM Corporate Community Relations is developing the launch program for IBM On Demand Community, a suite of 140 technology tools designed to enable IBM employees to assist nonprofit community organizations and schools worldwide. View Details

Keywords: Nonprofit Organizations; Social Marketing; Computer Industry

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September 1976 (Revised January 1977)
Case

Del Norte Paper Co. (C)

By: William A. Sahlman

Designed to serve two roles: first, it provides a reasonably comprehensive description of an ongoing capital budgeting system for the international operations of a large American company. Second, it allows the student to focus upon and critically analyze a series of... View Details