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  • 2025
  • Working Paper

Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers

By: Matthew DosSantos DiSorbo, Kris Ferreira, Maya Balakrishnan and Jordan Tong
Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). How can humans and algorithms work together to make... View Details
Keywords: AI and Machine Learning; Decision Choices and Conditions
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  • 24 May 2018
  • Research & Ideas

Distance Still Matters in Business, Despite the Internet

be digitized, distribution is nearly free. Second, online interactions reduce the need for travel. The reduction in search costs on the internet follows directly from the other lower costs. If communication costs and transportation costs fall, then it is easier to... View Details
Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology
  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

employed change strategies that focused on both commitment and performance. As ASDA's CEO, Archie Norman, tells it, the new leader has to set a general direction, but must listen and engage people to identify and solve problems. Top-down... View Details
Keywords: by Martha Lagace
  • Web

Matthew C. Weinzierl | About

philosophical principles underlying policy choices. Recently, he has launched a set of research projects focused on the commercialization of the space sector and its economic implications, viewable at www.economicsofspace.com . He has... View Details
  • 23 Aug 2016
  • First Look

August 23, 2016

Kotsantonis, Sakis, Christopher Pinney, and George Serafeim Abstract—The authors’ aim in this article is to set the record straight on the financial performance of sustainable investing while also correcting a number of other widespread... View Details
Keywords: Sean Silverthorne
  • 02 Dec 2002
  • Research & Ideas

The Secret of How Microsoft Stays on Top

the development of a firm's intellectual property. We're not talking about patenting strategies here, but rather the set of processes that contribute to building and evolving a firm's knowledge base. These processes fall into four... View Details
Keywords: by Sean Silverthorne
  • 07 Aug 2013
  • What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

that we don't allow our decisions to get sidetracked (or sidetrack them ourselves). In their book Decisive, the Heath brothers cite four major reasons—all linked to common human traits—why we make poor choices and how to avoid doing it.... View Details
Keywords: by James Heskett
  • 05 Aug 2015
  • Research & Ideas

How Hormones Foretell Whether People Will Cheat

percent of its revenues to fraud annually, which translates to a projected global fraud loss of $3.7 trillion. Most of those studies, however, have focused on the practical logic behind the crimes. What sets this study apart is that it is... View Details
Keywords: by Carmen Nobel
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

that as the same customers gain more experience with online DVD rentals, the extent to which they hold should films longer than want films decreases. Our results suggest that present bias has a meaningful impact on choice in the field and... View Details
Keywords: Martha Lagace
  • 18 Nov 2002
  • Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

of mutuality, or "sponsoring members" that practice an ethic of contribution. But, as a practical matter, they can no longer choose ethical indifference as orthodox corporate theory has long maintained. Q: What about the global picture? Are there other... View Details
Keywords: by Carla Tishler
  • 15 Mar 2011
  • First Look

First Look: March 15

Authors:Michael I. Norton, Daniel Mochon, and Dan Ariely Abstract In a series of studies in which consumers assembled IKEA boxes, folded origami, and built sets of Legos, we demonstrate and investigate the boundary conditions for what we... View Details
Keywords: Sean Silverthorne
  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond. The following excerpt describes strategies and tactics to overcome another party's counterproductive behavior and keep the deal on track. These are ideas that anyone can put to use in multiple... View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
  • 22 Mar 2016
  • First Look

March 22, 2016

volunteering if this history is public rather than private. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50190 Observability Increases the Demand for Commitment Devices By: Exley, Christine L., and Jeffrey K. Naecker Abstract—Previous research... View Details
Keywords: Sean Silverthorne
  • September 2023 (Revised July 2024)
  • Case

Going Mobile-First? The Digital Transformation of Davivienda Bank in Colombia

By: Jorge Tamayo and Jenyfeer Martinez Buitrago
Set in 2017, this case describes the digital transformation strategy of Davivienda—a leading player in Colombia’s commercial banking and one of the companies belonging to Grupo Bolívar, a major Colombian financial conglomerate. The case also describes the pioneer role... View Details
Keywords: Change Management; Transformation; Decision Choices and Conditions; Information Technology; Digital Strategy; Digital Transformation; Internet and the Web; Mobile and Wireless Technology; Innovation and Management; Innovation Strategy; Growth and Development Strategy; Business Strategy; Banking Industry; Latin America; Central America; South America; Colombia
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  • 21 Nov 2019
  • Research & Ideas

Do TV Debates Sway Voters?

the radio,” Pons and Le Pennec-Caldichoury write in a working paper released last month, Vote Choice Formation and the Minimal Effects of TV Debates: Evidence from 61 Elections in 9 OECD Countries The business of TV debates Televised... View Details
Keywords: by Danielle Kost
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Concepts Develop a robust set of vital and forward-looking business skills to grow as a leader Engage with a global cohort of like-minded peers and build a network that lasts far beyond the program Practice effective teamwork and... View Details
  • 08 Feb 2016
  • Blog Post

Applying to Business School as a Couple

together.   Did you both know that you wanted to attend business school? We both decided that business school was the right choice for us. We are both from the West Coast and wanted to find a way to both transition back west and explore... View Details
  • 01 Mar 2024
  • News

Alumni and Faculty Books and Podcasts

rather than vilified. What Have They Done By Benjamin Campbell (MBA 1992) Teutoburg Forest Press Set in 2023, What Have They Done is the sequel to the critically acclaimed Nothing They Won’t Do. It’s five years later, and Putin and Iran... View Details
Keywords: Publishing Industries (except Internet); Information
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

set-up error (among many): It is easy to make one kind of mistake in your choice of negotiating agents. You know the importance of using a skilled and knowledgeable negotiating agent as well as crafting a contract that aligns your agent's... View Details
Keywords: by Martha Lagace
  • 27 Feb 2006
  • Research & Ideas

When Rights of First Refusal Are a Bad Deal

position of the owner with the third party, but it also allows the initial offer to the tenant to be set high. To explore the question of who actually benefits from this particular right of first refusal, the researchers conducted an... View Details
Keywords: by Sean Silverthorne; Construction; Real Estate; Entertainment & Recreation