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Show Results For
- All HBS Web
(1,427)
- People (4)
- News (492)
- Research (868)
- Multimedia (2)
- Faculty Publications (61)
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
Oberholzer-Gee, the Andreas Andresen Professor of Business Administration. “No wonder these businesses end up receiving rave reviews and loyal customers.” "If a US company that ranked 50th today jumped to 40th next year, its return on... View Details
Keywords: by Danielle Kost
- 05 Oct 2020
- Book
Want to Be Happier? Make More Free Time
justifying my choices by telling myself what a lot of us tell ourselves: that we’re working hard now so we will have more time to be happy later,” she says. “We all need to make better decisions on the margins, so we don’t wake up one day... View Details
Keywords: by Dina Gerdeman
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
“You pick up cues from the person’s behavior, including what the person is wearing, how they treat the other people in the place, how the person treats you, what comments they make, etc. Similarly, the data we use from the first... View Details
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
with customers. Fix This! Why is it so Painful to Buy a New Car? Car-buying sends shivers up the backbones of American consumers, so why hasn’t the industry stepped up to create a better experience? Amazon... View Details
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
structure driven by the accelerators." Two Is Better A dual operating system is a nod to what Kotter believes is some of the most interesting management thinking of the past few decades, from Michael Porter's "wakeup call telling us that organizations need to pay View Details
Keywords: by Kim Girard
- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
this approach positively affects a company's bottom line. "In many ways the book is not about communication as much as it is about performance," Groysberg says. "In an economic environment where there is so much uncertainty, the senior... View Details
Keywords: by Carmen Nobel
- 25 Jul 2013
- Research & Ideas
Why Unqualified Candidates Get Hired Anyway
new research paper demonstrates that the fundamental attribution error is so deeply rooted in our decision making that not even highly trained people-evaluators, such as hiring managers and school admissions officers, can defeat its effects. “One of the consequences is... View Details
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital... View Details
Keywords: Jennifer Gillespie
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
remote work tech tools. Find a colleague who has used Slack and Zoom and set up a tutorial and get a sense of how to use these tools and what their functionality is like. Hopefully the virus will go away soon, but those tools will stay... View Details
Keywords: by Dina Gerdeman
- 30 Nov 2016
- What Do You Think?
How Do Leaders Manage the Tension Between Pride and Arrogance?
recommended) being attentive to the changes in the external environment communicating with middle managers and leading by example, motivating employees to speak, listening to customers.” Several asked whether the phenomenon in question is... View Details
Keywords: by James Heskett
- 05 Aug 2015
- Research & Ideas
How Hormones Foretell Whether People Will Cheat
aside, the initial findings suggest it is important to pay attention to the role of hormones in bad behavior—and to the possibility that organizations can influence people's hormone levels. "If you're setting View Details
Keywords: by Carmen Nobel
- 01 Oct 1999
- News
Banking on Success
of 1974, "but we anticipated that the majority of our work would be relatively small-scale and client-oriented. I don't think anyone was ready for the amazing ride we've had." Ready or not, those 1974 classmates who entered the world of finance after graduation have... View Details
Keywords: Deborah E. Blagg
- 04 May 2011
- Research & Ideas
Is Web Surfing Distracting Your Workers?
passed a ball back and forth in a video. Between tasks, however, half of the subjects were allowed to watch a video of the British comedy TV show Mr. Bean. The other half were confronted with a flashing red button at the bottom of their... View Details
Keywords: by Michael Blanding
- 31 Mar 2011
- Research & Ideas
From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher
John Osher is one of those casually and spectacularly successful people who make serial entrepreneurship look like a cakewalk. He began racking up wins at an early age—starting and selling both a vintage clothing store and an earring... View Details
- 22 Apr 2022
- Research & Ideas
Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance
Offering crime and safety insurance covering damages up to $5,000 increased the level of demand for those with criminal records by 12 percentage points. Limiting the pool of job applicants to those who maintained a clean record for at... View Details
Keywords: by Jay Fitzgerald
- 17 Sep 2018
- Research & Ideas
Welcome to Retirement. Who Am I Now?
time and attention to a certain activity, role, or relationship in a way that wasn’t possible when they worked full time. A grandmother who saw her grandchildren only on weekends might start caring for them regularly on weekdays. One man... View Details
- 10 Sep 2013
- First Look
First Look: September 10
to receive less attention than money but is equally ubiquitous in our daily lives. Across four experiments, we examine whether shifting focus onto time can salvage individuals' ethicality. We found that implicitly activating the construct... View Details
Keywords: Sean Silverthorne
- Profile
Ethan Li
operating." And it opened up new questions for Ethan. "I realized there may be something limited about my skills and the way I think about things," he says. "I was developing breadth, but I wanted depth, too. I thought... View Details
- 02 Dec 2002
- Research & Ideas
The Secret of How Microsoft Stays on Top
along with it—in essence, defining the way that applications should interact with its preexisting software components. It extended the model to its application business, sharing increasing amounts of code between products like Word and Excel. Over time, as more and... View Details
Keywords: by Sean Silverthorne
- 23 May 2018
- News
Abigail P. Johnson, MBA 1988
order to make room for innovation.” “It is important to figure out how to balance long-standing traditions with new insights in order to make room for innovation.” Growing up in Boston as the eldest of three children, Johnson enjoyed... View Details
Keywords: Susan Young