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Publications

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  • All HBS Web  (925)
    • News  (262)
    • Research  (525)
    • Events  (2)
    • Multimedia  (3)
  • Faculty Publications  (158)

Show Results For

  • All HBS Web  (925)
    • News  (262)
    • Research  (525)
    • Events  (2)
    • Multimedia  (3)
  • Faculty Publications  (158)
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  • 07 Jun 2019
  • Book

Are You a Digital Manager?

need to build ecosystems, networks with those both inside and outside the organization. We are collecting data on how managers build partnerships, even with other industries, to gain insights into how to drive innovation in their... View Details
Keywords: by Martha Lagace
  • 30 Jan 2007
  • First Look

First Look: January 30, 2007

http://www.hbs.edu/research/pdf/07-048.pdf Behavioral Decision Research, Legislation, and Society: Three Cases Author:Max H. Bazerman Abstract No abstract available. Download the paper: http://www.hbs.edu/research/pdf/07-049.pdf... View Details
Keywords: Martha Lagace
  • 20 Aug 2013
  • First Look

First Look: August 20

compensation plan. Substantively, the paper sheds insights on how different elements of the compensation plan enhance productivity. We find evidence that: (1) bonuses enhance productivity across all segments; (2) overachievement... View Details
Keywords: Anna Secino
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

notifications for the specific product before. Moreover, low service providers improve their service. At the same time, there is an increase in opportunistic behavior among top retailers, retailers that received notifications for other... View Details
  • 29 Jan 2013
  • Research & Ideas

Creating the Perfect Super Bowl Ad

Tracking Study, Teixeira and colleagues question whether advertisers are striking the right balance between entertaining and promoting their brands. Could companies entertain less and get consumers to buy more? Teixeira's research offers View Details
Keywords: by Kim Girard; Advertising; Media & Broadcasting
  • 05 Aug 2010
  • What Do You Think?

What Is Customer Opinion Good For?

or less important (because) customers had no sense when it came to entertaining tradeoffs (between features and cost)." Phil Clark commented that, regardless of method or purpose, "It is important to know your customers better than they know themselves They will tell... View Details
Keywords: by Jim Heskett; Technology
  • 14 Nov 2011
  • Research & Ideas

Creating a Global Business Code

The turn of the 21st century has been laden with high-profile corporate scandals, prompting widespread concern about the standards of conduct followed by big business. Intrigued by the complexity of managing corporate behavior in a global... View Details
Keywords: by Carmen Nobel
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

encourage the continued patronage of customers. They allow retailers to gather data on customer behavior in order to decipher trends, appropriately reward loyalty, and influence shopping behavior. Loyalty schemes take many forms; some of... View Details
Keywords: by Maggie Starvish; Retail
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

Abstract We study the effect of small windfalls on consumer-spending decisions by examining the purchasing behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a... View Details
Keywords: Martha Lagace
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

Influence (Un)ethical Behavior Authors:F. Gino and Joshua D. Margolis Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract In four laboratory studies, we find that... View Details
Keywords: Sean Silverthorne
  • 04 Mar 2014
  • First Look

First Look: March 4

  Publications August 2013 Jossey-Bass Teaming to Innovate By: Edmondson, Amy C. Abstract—Innovation requires teaming. (Put another way, teaming is to innovation what assembly lines are to car production.) This book brings together key View Details
Keywords: Sean Silverthorne
  • 09 Feb 2004
  • Research & Ideas

Got a New Strategy? Now Make it Happen

would jump-start change at SGDU, she began to suspect (correctly) that people throughout the unit were talking about its strategy—and she further suspected that plenty of managers a couple of layers down had insights that she needed to... View Details
Keywords: by Michael Beer & Russell A. Eisenstat
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

template; and (3) pause before elaborating the activity system. The insights from our framework contribute to research on optimal distinctiveness and to the learning and evolutionary-adjustment literature on search. More broadly, we blend... View Details
Keywords: Dina Gerdeman
  • 22 Mar 2010
  • Research & Ideas

One Strategy: Aligning Planning and Execution

CEO and the senior management team believe the firm should focus on. The second is bottom-up, "emergent" strategy, which is established by the actual decisions and behaviors in the organization. Directed strategy is what... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 04 Feb 2021
  • Research & Ideas

Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids

ever-changing regulations and policies.” “Complexity was high,” especially early on, one CEO noted, adding: “It was not easy to keep up with [changing regulations and new policies].” Customer behavior also changed in response to the... View Details
Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg
  • 12 Dec 2019
  • Research & Ideas

How to Turn Down the Boil on Group Conflict

Even as polarized political discussion appears to have frozen the possibility of compromise, new research suggests that divided sides can come together on many issues to make decisions. “Our research finds that inaccurate beliefs really drive View Details
Keywords: by Michael Blanding
  • 05 Feb 2009
  • What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

the ones that scare me." These comments raise the question of how much theory tells us about selecting for harder to measure characteristics such as possible behaviors under fire and motives as opposed to skills and past... View Details
Keywords: by Jim Heskett
  • 20 Mar 2007
  • First Look

First Look: March 20, 2007

last story deals with the Department of Justice's (DOJ) civil lawsuit against the tobacco industry, arguably the largest civil litigation in history. In each story, I will highlight the insights that I see View Details
Keywords: Martha Lagace
  • 25 Oct 2006
  • Op-Ed

Fixing Executive Options: The Veil of Ignorance

option practices remains unknown, this most recent scandal has deepened the sense in many quarters that option contracts given to managers distort behavior in destructive ways. The ability to play with, and respond to, the many variables... View Details
Keywords: by Mihir Desai & Joshua Margolis
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

companies batten down the hatches, we need leaders who don't compromise on standards and values that are essential in flush times. Fortunately, such leaders do exist. Their insights can help other organizations weather the current crisis,... View Details
Keywords: by Staff
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