Banks and Banking - Publications - Faculty & Research - Harvard Business School

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October 2015
Case

A Challenger's Strategy: Pinar Abay at ING Bank Turkey

By: Paul M. Healy, Gautam Mukunda and Esel Çekin

In 2013, Pinar Abay was appointed as the CEO of ING Bank Turkey. At 34, she was the youngest bank CEO in Turkey's history. Her appointment raised eyebrows because of her youth and because her career at McKinsey had given her no day-to-day bank management experience.... View Details

Keywords: Leadership; Change Management; Talent and Talent Management; Organizational Culture; Emerging Markets; Transformation; Banks and Banking; Growth and Development Strategy; Banking Industry; Turkey

1993
Chapter

Bank of America and Deregulation: The Great Turnaround

By: R. H.K. Vietor

Keywords: Banks and Banking; Governing Rules, Regulations, and Reforms; Business and Government Relations; Banking Industry; United States

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2011
Working Paper

What Do Development Banks Do? Evidence from Brazil, 2002-2009

By: Sergio G. Lazzarini, Aldo Musacchio, Rodrigo Bandeira-de-Mello and Rosilene Marcon

While some authors view development banks as an important tool to alleviate capital constraints in scarce credit markets and unlock productive investments, others see those banks as conduits of cheap loans to politically connected firms that could obtain capital... View Details

Keywords: Cost of Capital; Credit; Equity; Banks and Banking; Financing and Loans; Investment; Government and Politics; Data and Data Sets; Resource Allocation; Markets; Performance; Banking Industry; Brazil

25 Aug 2018
News

`Amazon Effect' May Make Central Bank Job Harder

October 8, 2008
Article

How to Unfreeze Bank Lending

By: Robert C. Pozen

Keywords: Banks and Banking; Financing and Loans

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October 1995
Case

State Street Bank Retirement Fund

By: Richard F. Meyer

Keywords: Retirement; Investment Funds; Banking Industry

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June 1991
Teaching Note

Deutsche Bank Group, Teaching Note

By: Samuel L. Hayes III

Keywords: Banking Industry; Germany

22 Sep 2014
News

Online Banks Fill Funding Needs for Small Business

December 1978 (Revised April 1980)
Case

U.S. Bank Lending in Mexico

By: George C. Lodge

Keywords: Banks and Banking; Financing and Loans; Mexico; United States

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October 1981 (Revised January 1994)
Case

Golden Gate Bank Retirement Fund

By: David E. Bell

Keywords: Retirement; Investment Funds; Banking Industry; Banking Industry

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1991
Book

Banks and Money: International and Comparative Finance in History

Keywords: Financial History; Banks and Banking; Money

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1983
Book

The Effects of Banking Deregulation

By: D. B. Crane, Ralph C. Kimball and William C. Gregor

Keywords: Banks and Banking; Governing Rules, Regulations, and Reforms

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January 1990
Case

Thai Farmers Bank (A) (Abridged)

By: James I. Cash Jr.

Keywords: Banking Industry; Thailand

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24 Jun 2010
Working Paper Summaries

“An Unfair Advantage”? Combining Banking with Private Equity Investing

Keywords: by Lily Fang, Victoria Ivashina & Josh Lerner; Banking

October 2001 (Revised October 2017)
Supplement

Pilgrim Bank (B): Customer Retention

By: Frances X. Frei and Dennis Campbell

Supplements the (A) case. View Details

Keywords: Customer Relationship Management; Banking Industry

August 1988 (Revised December 1989)
Case

Golden Gate Bank Pension Fund

By: David E. Bell

Keywords: Investment Funds; Banking Industry; Banking Industry

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October 2021 (Revised December 2021)
Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo

As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details

Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia

01 Feb 2002
News

You Can Bank on This

The rise and fall of the Dow has been variously correlated to hemlines, Christmas tree sales, Super Bowl results, and tea leaves. But Ray Soifer (MBA '65), chairman of Soifer Consulting, a firm that focuses... View Details

Keywords: Wall Street; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments

May 2022 (Revised June 2022)
Case

Proposing to Redesign a Global Investment Bank

By: David G. Fubini

A major, NYC-based, global investment bank is looking to rethink its Systems strategy amid a rapidly evolving digital landscape. Your firm has served the client across most of its major geographies on a range of substantial Systems and IT efforts, but is facing... View Details

Keywords: Consulting; Professional Services; Business and Stakeholder Relations; Digital Strategy; Presentations; Competitive Strategy; Consulting Industry; New York (city, NY)

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

America's Innovation & Development Team quickly realized that it would be very difficult to conduct a diverse array of experiments within the confines of a traditionally designed bank branch. Experiments require frequent changes in... View Details

Keywords: by Stefan Thomke; Banking; Banking

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