Relationships - Publications - Faculty & Research

July 1996
Case

Buck & Pulleyn's Team Management

In 1993, the firm began to move from a traditional hierarchical structure to client-focused teams. The case describes the process and some consequences of this restructuring. Performance seems to be improving, but some employees preferred the structure certainty and... View Details

Keywords: Business or Company Management; Change Management; Organizational Structure; Groups and Teams

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Other Unpublished Work

Inflation Uncertainty and the Wage Bargain

By: Lucy White and Hans-Joachim Voth

Keywords: Inflation and Deflation; Risk and Uncertainty; Wages; Labor and Management Relations; Negotiation

Citation

March 1993 (Revised June 1998)
Case

Commercial Fixtures, Inc.

Two equal partners arrange a sealed bid auction to decide which one buys out the other's interest in a lighting fixture company started by their fathers. After 25 years together, they had developed irreconcilable differences over how to manage the company. A rewritten... View Details

Keywords: Family Business; Business or Company Management; Auctions; Partners and Partnerships

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2003
Chapter

Managing the Risk of Learning: Psychological Safety in Work Teams

By: Amy C. Edmondson

Keywords: Groups and Teams; Learning; Risk and Uncertainty; Risk Management; Safety; Social Psychology

Citation

February 1989 (Revised December 1991)
Case

Intel Corp.--1988

By: David B. Yoffie

In 1988, Intel had a spectacular year. However, Andy Grove, Intel's CEO, wanted to reevaluate the company's position in "systems"--Intel's OEM PC, boards, and supercomputer businesses. This case explores Intel's position in both the semiconductor industry and its... View Details

Keywords: Competition; Information Infrastructure; Customers; Performance Evaluation; System; Rank and Position; Semiconductor Industry

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14 Mar 2023
News

8 Best Practices for Creating a Compelling Customer Experience

11 Jul 2022
News

Build Learning into Your Employees’ Workflow

17 May 2022
News

3 Strategies for Managing an Understaffed Team

01 Jun 2012
News

IPA Meets IPO

KOCH: Putting shares of the company in the hands of the people who really believe in its product. Lots of business executives tout the importance of focusing on the customer. But craft brewmeister Jim Koch (MBA 1974), founder and chairman of the Boston Beer Company and... View Details

Keywords: beer; Beverage and Tobacco Product Manufacturing; Manufacturing; Merchant Wholesalers, Nondurable Goods; Wholesale Trade

30 Mar 2022
News

Do Your AAPI Employees Feel Safe Coming Back to Work?

23 Dec 2021
News

Connect with Empathy, But Lead with Compassion

21 Oct 2021
News

5 Things High-Performing Teams Do Differently

07 Jun 2021
News

How to Get Your Team to Stop Asking You Every Little Question

01 Jun 2021
News

5 Behavioral Biases That Trip Up Remote Managers

August 2022
Teaching Note

BTS & ARMY

By: Doug J. Chung and Kay R. Koo

Industry leaders must define a particular outcome of interest (i.e., an objective) to establish an organization’s strategy. BTS’s initial objective was to increase brand recognition and to acquire a solid fanbase. The proliferation of social network platforms... View Details

Keywords: Cultural Diversity; Brand Equity; Go-to-market Strategy; Social Network; Entertainment Industry; Brands and Branding; Customer Relationship Management; Consumer Behavior; Social and Collaborative Networks; Social Entrepreneurship; Digital Platforms; Digital Marketing; Music Industry

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February 2021 (Revised October 2024)
Case

Muhammad Ali: Changing The World

By: Robert Simons and Max Saffer

This case describes the rise of Cassius Clay, who later called himself Muhammad Ali, from the poor streets of Louisville, Kentucky to international fame. The case describes how Ali won a gold medal in the Olympics, three heavyweight boxing titles, and became a role... View Details

Keywords: Sports; Mission and Purpose; Personal Characteristics; Religion; Work-Life Balance; Family and Family Relationships; Success; Power and Influence; Personal Development and Career; Sports Industry

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Article

Managing Alliances with the Balanced Scorecard

By: Robert S. Kaplan, David P. Norton and Bjarne Rugelsjoen

The article addresses failures in strategic alliances and illustrates, via a detailed description of the successful strategic alliance between Solvay Pharmaceuticals Inc. and Quintiles company how the creation of a strategy map and Balanced Scorecard helps align the... View Details

Keywords: Alliances; Balanced Scorecard; Employees; Alignment; Corporate Governance; Interests; Management Practices and Processes; Goals and Objectives; Partners and Partnerships

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02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

Lore Harp

Working from her suburban kitchen, Harp built a $35 million business in less than five years by creating personal computer systems for the small business market. Her marketing savvy and strong ability to build personal relationships with... View Details

Keywords: Computers & Electronics

June 1997 (Revised February 2000)
Case

Walker and Company: Profit Plan Decisions

By: Robert L. Simons and Ramsey Walker

Ramsey Walker, a second-year MBA student, must decide how to control a family business as an absentee owner. After providing background details on the publishing industry, the case requires the reader to: 1) make a product segmentation decision; 2) prepare a profit... View Details