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  • All HBS Web  (6,513)
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  • 04 Jan 2021
  • What Do You Think?

How Do We Sustain Organization Diversity?

support the contributions of people from different backgrounds a large part of the answer? If so, should organizations initiate efforts to improve diversity and inclusion simultaneously? How do we manage the... View Details
Keywords: by James Heskett
  • November 1993
  • Supplement

OfficePro (C)

By: John A. Quelch
Supplements OfficePro (A). View Details
Keywords: Decisions; Globalized Firms and Management; Business Subsidiaries; Supply Chain Management; Retail Industry; France
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Quelch, John A. "OfficePro (C)." Harvard Business School Supplement 594-055, November 1993.
  • January 2009 (Revised June 2009)
  • Case

Distribution at American Airlines (A)

By: Benjamin Edelman
American Airlines sought to reduce the fees it pays to global distribution services (GDSs)—such as SABRE—to reach travel agents. But GDSs held significant tactical advantages. For example, GDSs had signed long-term exclusive contracts with the corporate customers who... View Details
Keywords: Price; Globalized Firms and Management; Governing Rules, Regulations, and Reforms; Distribution; Service Operations; Competition; Air Transportation Industry; Travel Industry
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Edelman, Benjamin. "Distribution at American Airlines (A)." Harvard Business School Case 909-035, January 2009. (Revised June 2009.) (request a courtesy copy.)
  • 16 Feb 2004
  • Research & Ideas

Marketing Wine to the World

four firms account for 75 percent of the Australian market. Research by my colleagues Jan Rivkin and Tarun Khanna suggests that industry structure can be quite different around the world. The wine industry... View Details
Keywords: by Manda Salls; Consumer Products; Entertainment & Recreation; Food & Beverage
  • 21 Jan 2013
  • Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

Measuring Social Impact Historically, economists and firms alike have banked on the theory that workers are motivated by earning financial incentives and boosting revenues.... View Details
Keywords: by Carmen Nobel
  • 26 Aug 2008
  • First Look

First Look: August 26, 2008

Examiner shares are highest for non-US applicants and in electronics, communications, and computer-related fields. However, most of the variation is explained by firm-specific variables, with the largest... View Details
Keywords: Sean Silverthorne
  • September 2020 (Revised February 2023)
  • Teaching Note

Uber: Competing Globally

By: Alexander J. MacKay
Teaching Note for HBS Case No. 720-404. View Details
Keywords: Business Ventures; Business Growth and Maturation; Business Model; Geography; Geographic Location; Geographic Scope; Global Strategy; Globalization; Multinational Firms and Management; Globalized Markets and Industries; Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Innovation and Invention; Disruptive Innovation; Innovation Strategy; Law; Management; Growth and Development; Growth Management; Markets; Demand and Consumers; Consumer Behavior; Network Effects; Emerging Markets; Market Design; Market Entry and Exit; Market Participation; Supply and Industry; Industry Structures; Planning; Strategic Planning; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Labor and Management Relations; Networks; Adaptation; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Expansion; Information Technology; Mobile and Wireless Technology; Digital Platforms; Transportation Networks; Transportation; Transportation Industry; Technology Industry; Africa; Ghana; Asia; China; Shanghai; Shanghai Shi; India; New Delhi; Europe; United Kingdom; London; England; Latin America; North and Central America; United States; New York (city, NY); New York (state, US); South America; Colombia
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MacKay, Alexander J. "Uber: Competing Globally." Harvard Business School Teaching Note 721-387, September 2020. (Revised February 2023.)
  • 02 Sep 2019
  • What Do You Think?

Are Overlooked Forces Shielding the US from Severe Economic Downturns?

trade war continues (TonyO), leadership or lack thereof (Harry White), actions by the current US administration to encourage firms to bring jobs home and promulgate “America first” policies (Todd Z.),... View Details
Keywords: by James Heskett; Service
  • 12 Jan 2015
  • Research & Ideas

Regulators Ease Up on Companies Generating Political Benefits

because of what they did, but because of what they are? That's the question that intrigued Jonas Heese, who recently joined Harvard Business School as an assistant professor in the Accounting and Management... View Details
Keywords: by Michael Blanding
  • 22 Nov 2006
  • Research & Ideas

CEO Succession: The Case at Ford

Carly Fiorina, who had problems at Hewlett Packard? Mulally has a terrific record in managing a manufacturing or assembly manufacturing business. A: Well, I've already touched on a key element, and that is... View Details
Keywords: by Jim Aisner; Auto; Employment
  • 24 Sep 2019
  • Research & Ideas

Do National Security Secrets Hold Back National Innovation?

Instead of seeking patents, many inventors and firms choose to keep the details of their innovations secret, out of the public view. But what are the implications of keeping important new ideas locked away... View Details
Keywords: by Kristen Senz
  • 30 Oct 2005
  • Research & Ideas

Tuning Jobs to Fit Your Company

In a recent Harvard Business Review article, professor Robert Simons wrote about how organizations can design jobs for maximum performance. In this excerpt, Simons discusses what he terms the four basic "spans" of a job—control, accountability, influence,... View Details
Keywords: by Robert Simons
  • 12 Oct 1999
  • Research & Ideas

Paid for Success: Options for Compensating CEOs

research shows that the relationship between CEO fortunes and the fortunes of the companies they manage is quite strong," says Hall, who has been working on this topic for nearly four years. Along with... View Details
Keywords: by Judith A. Ross
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

inside the firm to create subunits that define the operating core. As you will see, responsiveness is the critical objective for units close to the customer; economic efficiency and cost control are more... View Details
Keywords: by Robert Simons
  • 08 Jul 2002
  • Research & Ideas

How to Fashion Your New E-Business Model

activities can be located inside a firm or across firm boundaries. In the latter case, activities may involve customers, suppliers, partners, or other stakeholders. Accompanying the physical value chain is a... View Details
Keywords: by Lynda M. Applegate
  • 13 May 2002
  • Op-Ed

A Cure for Enron-Style Audit Failures

its auditors to an audit role or publicly disclose the reasons for any other relationship. Auditors should be rotated every few years to prevent long-term, close ties between the management and their firm.... View Details
Keywords: by Jay Lorsch; Accounting
  • 21 Apr 2003
  • Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

have owned started out as a disruptive company.— Clayton M. Christensen Copying the management best practices of leading firms isn't necessarily the answer, Christensen said. When inventors in the Middle... View Details
Keywords: by Sean Silverthorne
  • 23 Jul 2001
  • Research & Ideas

How Relationships are Building Biotech

early stages of entrepreneurial firms and new industries. Her new chapter builds on a huge research project she began several years ago with Ranjay Gulati, a professor of organizational behavior at the... View Details
Keywords: by Martha Lagace & Mallory Stark
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

to leave, all in about one hour." More than thirty years later, Professor David Upton makes Benihana the very first case he teaches in his Technology and Operations Management course (POM's successor).... View Details
Keywords: by Garry Emmons
  • 02 Sep 2015
  • Research & Ideas

Explaining China's Crash

MBA 1988) is a professor of management practice at Harvard Business School. For two decades, he ran equity capital markets for Goldman Sachs, Merrill Lynch, and Morgan Stanley. His casework focuses on... View Details
Keywords: by Christina Pazzanese; Financial Services
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