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Show Results For
- All HBS Web
(6,186)
- People (3)
- News (1,332)
- Research (4,096)
- Events (13)
- Multimedia (77)
- Faculty Publications (2,829)
- Fast Answer
FIELD Global Immersion Resources: Kenya
concepts such as strategy, business models, new product or service development, retail trends, etc. CultureGrams: Republic of Kenya Useful for: Country profile with focus on culture and customs View Details
- 01 Mar 2012
- News
School’s Financial Picture Brighter than Expected
School’s two main revenue generators, Executive Education and Harvard Business Publishing, led with strong revenue growth. Driven by newly launched open-enrollment courses and the first increase in custom program participation since the... View Details
- 17 Sep 2021
- News
Clearing the Path to Citizenship
the world,” he says. In early 2017, Wang cofounded Boundless Immigration, a Seattle-based startup that streamlines the immigration paperwork. The company’s online applications translate the arcane language of government documents into easy-to-answer questions that are... View Details
- 09 Feb 2016
- News
Powering into the Future
your body. “If you look at electric vehicles, it’s a great example. One of our customers, that builds probably the largest fleet in the world of plug-in hybrids, has found that the majority of their customers never plug it in. It’s... View Details
- 01 Sep 2009
- News
Outtakes with Russ Wilcox
as well as customer service.” What’s on his Kindle: Outliers by Malcolm Gladwell; the Boston Globe; the Wall Street Journal. Why we’re in trouble: “With BlackBerries and instant messaging (IM), we live in a twitch society. People are... View Details
- 01 Apr 2002
- News
The Simplest Taste
"emphasis on quality, luxury, and rarity that appealed to newly rich customers who were uncertain in matters of taste," the New York Times observed. Asked once to define elegance, Marcus explained, "It's the antithesis of sumptuousness.... View Details
- 01 Sep 2003
- News
Incentives and Operational Excellence
common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many as 25 percent of rental View Details
- Portrait Project
Ana Kotevska Tracey
debated our ethnicity and right to self-determine. My national identity has been questioned and negated. Scornful customs officers scoffed at the name on my passport. Kids I met in the region kept telling me my country shouldn’t exist.... View Details
- 01 Jun 2011
- News
Walking the TalkTalk
challenges.” She embraced a formidable task in 2010 when, with years of experience at supermarket chains Sainsbury’s and Tesco but none in telecom, she became CEO of TalkTalk, which supplies telephone and broadband services to more than 4 million View Details
- 06 Dec 2021
- News
Elevator Pitch: Power Sourced
grand-prize winner in the 2021 Harvard President’s Innovation Challenge, Chaku launched its first product, Nikki’s Plantain Crisps, in South Africa in 2020. For its US market approach, the company is initially employing a higher-margin, B2B model. Early corporate View Details
- 01 Mar 2009
- News
Faculty Research Online
Michael Norton explores the common occurrence of “conversational blindness.” See http://hbswk.hbs.edu/item/6066.html. Thinking Twice about Supply-Chain Layoffs Cutting the wrong employees can be counterproductive for retailers, new research from Assistant Professor... View Details
- 04 Mar 2016
- Research & Ideas
Is E-commerce at Risk in Apple's Security Dispute with the FBI?
vital for the structure of e-commerce and that’s the broader issue" Q: Is there a distinction to be made here between Apple protecting its own commercial interests and protecting customer security more broadly? A: Apple is making two... View Details
- May 2024
- Supplement
gWorks (B)
By: Richard S. Ruback and Royce Yudkoff
In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Talent and Talent Management; Customer Relationship Management; Technology Adoption; Information Infrastructure; Digital Platforms; Growth Management; Applications and Software; Risk and Uncertainty; Technology Industry; United States
Ruback, Richard S., and Royce Yudkoff. "gWorks (B)." Harvard Business School Multimedia/Video Supplement 224-722, May 2024.
Michael Dell
In 1992, Dell, at 27 years of age, became the youngest CEO of a Fortune 500 company. Dell revolutionized the retail computer industry by instituting a direct sales approach, where the customer places their View Details
Keywords: Computers & Electronics
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
Summing Up Is the Potential Negative Impact of New Information Technologies on Customer Loyalties Overstated? Customers will remain loyal to brands that meet their needs, regardless of the effects of new... View Details
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
directly as players, for example, as customers in value-net games or as initiators of policy changes in public interest games. 4. Multilevel games. Many influence games involve multiple interacting levels of government—local, state,... View Details
- Web
A Eureka Moment | Social Enterprise | Harvard Business School
Project, Bucala and four Harvard students surveyed parents, teachers, and students to determine customer demand and gain a clearer understanding of educational needs when building their app. With a human-centered approach to design, they... View Details
- 01 Jun 2017
- News
Streamlining the Supermarket
full-time employees, slashing labor costs by 90 percent. Those two innovations are expected to add up to a net profit margin of three times that of the overall industry. “And that is really powerful,” Pedró says. “You can actually give those benefits back to your View Details
Keywords: Francis Storrs
- 01 Feb 1999
- News
Entrepreneurs Speak at HBS
enterprises - "We start from scratch each time as a way of making sure it's really ours" - in industries where he believes customers are being ill-served or have few choices. Growth is financed by revenues, and companies are kept... View Details
- 01 Apr 1999
- News
A Random Sampling of HBS Graduates in the News
he told the Boston Business Journal (January 114, 1999). Added Krasnow, "The [medical] system today doesn't really provide the resources people need. Patients are discharged from hospitals very quickly." CardioResponse customers rent or... View Details