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  • Article

Visual Attention to Powerful Postures: People Avert Their Gaze from Nonverbal Dominance Displays

By: Elise Holland, Elizabeth Baily Wolf, Christine Looser and Amy Cuddy
This paper investigates whether humans avert their gaze from individuals engaging in nonverbal displays of dominance. Although past studies demonstrate that both humans and nonhuman primates direct more visual attention to high-status others than low-status others,... View Details
Keywords: Nonverbal Behavior; Eye-tracking; Dominance; Nonverbal Communication; Interpersonal Communication; Power and Influence
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  • 01 Dec 2022
  • News

Contributing to a Better Future

understand what business is and can be doing, and then get that research out into the community of practitioners. BUSINESS AS A FORCE FOR GOOD IN SOCIETY READ MORE STORIES BUSINESS AS A FORCE FOR GOOD IN SOCIETY READ MORE STORIES Over the... View Details
Keywords: April White
  • April 19, 2023
  • Editorial

Extreme Views Are More Attractive Than Moderate Ones

By: Amit Goldenberg
Do you ever feel like everyone on social media has a more extreme viewpoint than your own? We often blame social media companies for the cacophony of politically extreme opinions around us. After all, these companies are generally motivated to promote the most... View Details
Keywords: Social Media; Networks
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  • 01 Sep 2007
  • News

Unexpected Advice from Am Ex’s Chenault

the health and well-being of the communities in which you and your employees live and work.” Chenault grounded his advice in what he called the “unspoken compact” between business and society at large. “Society allows us to operate in... View Details
Keywords: commencement; speech; Colleges, Universities, and Professional Schools; Educational Services
  • March 2025
  • Article

Boomerasking: Answering Your Own Questions

By: Alison Wood Brooks and Michael Yeomans
Humans spend much of their lives in conversation, where they tend to hold many simultaneous motives. We examine two fundamental desires: to be responsive to a partner and to disclose about oneself. We introduce one pervasive way people attempt to reconcile these... View Details
Keywords: Interpersonal Communication; Motivation and Incentives; Perception; Behavior
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  • October 2010 (Revised January 2011)
  • Case

Toyota Recalls (A): Hitting the Skids

By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson
In the fall of 2009, Toyota Motor Corporation, once revered for its commitment to quality and reliability, faced a highly publicized series of recalls in the United States representing approximately a year's worth of sales in one of its most important markets. While... View Details
Keywords: Communication Strategy; Crisis Management; Brands and Branding; Quality; Public Opinion; Auto Industry; Japan; United States
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  • 15 Dec 2024
  • News

Keeping It Real

MAGIC MAN: One day in 2018, Doug Duda (MBA 1985) was walking up Eighth Avenue. “A guy grabbed me from behind, which is never a welcome sensation in New York City,” he admits. “It was another guy with a white beard.” The man asked Duda to join Real Beard Santas of... View Details
Keywords: Julia Hanna; Christmas; Santa; career change; food; acting
  • 24 May 2011
  • News

Marketing the Public Library

Keywords: News, Library, Internet, and Other Services; Information
  • 2024
  • Working Paper

Categorical Processing in a Complex World

By: Marco Sammon, Thomas Graeber and Christopher Roth
In real-world news environments, quantitative information is rarely presented in isolation; it is characterized through qualitative comparisons with various reference levels. Company earnings, for example, are commonly compared to analyst forecasts, previous earnings,... View Details
Keywords: Announcements; Cognition and Thinking; Communication Strategy
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  • 01 Sep 2009
  • News

Students Take Aim at Foreclosures

Last spring four HBS students traveled to Minneapolis to visit the nonprofit Homeownership Preservation Foundation (HPF), which counsels people who are facing foreclosure on their homes. Meeting with HPF officials, the students discussed the nonprofit’s strategy,... View Details
Keywords: foreclosures; Real Estate
  • 01 Jun 2013
  • News

Lesson Plans

one that will depend on investments by the business community to accelerate innovation and the capacity of technology to support great teaching. It can't happen quickly enough." "Education is our generation's civil rights cause. It is the... View Details
Keywords: Educational Support Services; Educational Services; Elementary and Secondary Schools; Educational Services
  • April 1986 (Revised December 1988)
  • Case

Massimo Menichetti

Examines different alternatives for the introduction of telemation and computer aided design in a small firm. The issues involve what extent of cooperation is required by different firms so that a telecommunicative interchange between them becomes effective. View Details
Keywords: Communication Technology; Cooperation
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  • 22 Sep 2015
  • News

On a Mission to Have an Impact

After founding the online cosmetics service Eve.com, Varsha Rao (MBA 1995) is now heading global operations for Airbnb, helping customers of this mission-driven company gain richer travel experiences by connecting them more closely to the people and View Details
  • March 24, 2015
  • Article

Starbucks' 'Race Together' Campaign and the Upside of CEO Activism

By: Aaron Chatterji and Michael W. Toffel
When Starbucks CEO Howard Schultz asked his baristas to engage customers in a discussion about race in America, it was a clear case of the growing trend of "CEO activism." Despite the criticism of that particular initiative, CEO activism—from Shultz to Chick-Fil-A's... View Details
Keywords: Leadership; Social Issues; Corporate Social Responsibility and Impact; Communication Strategy; Race
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  • December 1995
  • Case

AT&T USADirect In-Language Service: India

By: John A. Quelch
AT&T managers are assessing demand for a soon-to-be launched new operator-assisted, in-language international telephone service from India. View Details
Keywords: Communication Technology; Demand and Consumers; Emerging Markets; Product Launch; Telecommunications Industry; United States; India
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  • March 1994
  • Supplement

Kevin Simpson at Haemonetics, Video

By: Linda A. Hill
Contains excerpts from an interview with Kevin Simpson (HBS 1990) about his decision to join Haemonetics, a medical equipment company, after receiving his MBA. Simpson discusses his experiences on the job during the first three months while he was the assistant to the... View Details
Keywords: Interpersonal Communication; Experience and Expertise; Decisions; Recruitment; Medical Devices and Supplies Industry
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  • 01 Sep 2020
  • News

Maintaining a Resilient Democracy

While many in this election year are focused on issues that divide the United States and the damage this discord may be doing to democracy, historian David Moss offers a perspective rooted in American democracy’s resilient past. “There have been many times when people... View Details
Keywords: Deb Blagg
  • 07 Dec 2015
  • News

Easing the Costs of Adoption

When Kerr Taylor (OPM 39, 2010) and his wife, Jill, returned home from Russia in 1998 with their adopted daughter, Christina, they brought with them a desire to make the process easier for other families. They created Pathways for Little Feet, a nonprofit that provides... View Details
  • 24 Apr 2014
  • News

Steering a steady course for Argentina's future

Cristiano Rattazzi (MBA 1973), CEO of Fiat Argentina and president of the Museum of Modern Art in Buenos Aires, talks about helping to steer a steady course for the country's future. (Published April 2014) View Details
  • 2009
  • Tool

Facilitator's Guide: Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)

By: Tsedal Neeley
Keywords: Communication; Globalization
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