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  • All HBS Web  (17,888)
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  • September 2007 (Revised December 2008)
  • Case

Michael Fernandes at Nicholas Piramal

By: Michel Anteby and Nitin Nohria
Michael Fernandes, the Director of Custom Manufacturing Operations at the pharmaceutical company Nicholas Piramal India Limited (NPIL), schedules a meeting with three of his reports, whose interpersonal conflicts with one another are causing his business development... View Details
Keywords: Interpersonal Communication; Management Skills; Groups and Teams; Conflict Management; Cooperation; Pharmaceutical Industry; India; United Kingdom; Canada
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Anteby, Michel, and Nitin Nohria. "Michael Fernandes at Nicholas Piramal." Harvard Business School Case 408-001, September 2007. (Revised December 2008.)

    Rohit Deshpande

    Rohit Deshpandé is a Baker Foundation Professor and Sebastian S. Kresge Professor of Marketing, Emeritus at Harvard Business School, where he has been teaching in the Advanced Management Program,... View Details

    Keywords: advertising; agribusiness; airline; banking; beauty products; beverage; financial services; home video games; marketing industry; pharmaceuticals; telecommunications; tourism; video games
    • January 2023
    • Module Note

    Network Effects in Technology

    By: Andy Wu and Matt Higgins
    In business and strategy contexts, network effects are often accompanied by bandwagon (or herding) effects, positive feedback loops (or accumulated advantage effects), and market tipping (or winner-take-all dynamics). Though these phenomena are often grouped together... View Details
    Keywords: Strategy; Network Effects
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    Wu, Andy, and Matt Higgins. "Network Effects in Technology." Harvard Business School Module Note 723-417, January 2023.
    • 22 Sep 2015
    • News

    Why 2 Startups Are Betting Big on Legalized Gambling

    • 09 Apr 2008
    • News

    Melinda Gates Comments on the Future of Social Enterprise

    • 20 Jul 2022
    • News

    How Will DC's Revised Ban on Non-compete Clauses Impact Hiring and Innovation?

    • 25 Apr 2022
    • Video

    Professor Cynthia Montgomery: Pivots

    • 07 Apr 2015
    • First Look

    First Look: April 7

    liquidation, and class-level as well as overall recovery rates. Publisher's link: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1573311 April 2015 Harvard Business Review Second Thoughts About a View Details
    Keywords: Sean Silverthorne
    • July 2002 (Revised March 2003)
    • Case

    Avon.com (A)

    Avon has always sold its products through a large independent direct-selling organization. However, it is now considering whether it should sell directly to the consumer. The company's independent representatives number 500,000 in the United States alone. Yet, there... View Details
    Keywords: Organizational Change and Adaptation; Marketing Strategy; Internet and the Web; Salesforce Management; Marketing Channels; Beauty and Cosmetics Industry
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    Godes, David B. "Avon.com (A)." Harvard Business School Case 503-016, July 2002. (Revised March 2003.)
    • February 2006 (Revised November 2006)
    • Case

    GE's Growth Strategy: The Immelt Initiative

    By: Christopher A. Bartlett
    Follows the actions of GE CEO, Jeff Immelt, as he implements a growth strategy for the $150 billion company in a tough business environment. In four years, he reinvigorates GE's technology, expands its services, develops a commercial focus, pushes developing countries,... View Details
    Keywords: Transformation; Judgments; Global Strategy; Leadership Style; Growth and Development Strategy; Organizational Structure
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    Bartlett, Christopher A. "GE's Growth Strategy: The Immelt Initiative." Harvard Business School Case 306-087, February 2006. (Revised November 2006.)
    • March 2020
    • Case

    ZEISS Group: Organize by Customer Culture?

    By: Willy C. Shih
    How should ZEISS, the German manufacturer of precision optical and optoelectronic systems manage two historic businesses that operated fairly autonomously? The Industrial Quality Solutions (IQS) business sold measurement equipment to manufacturing companies in sectors... View Details
    Keywords: Organizational Structure; Organizational Culture; Manufacturing Industry; Europe; Germany
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    Shih, Willy C. "ZEISS Group: Organize by Customer Culture?" Harvard Business School Case 620-103, March 2020.
    • 02 Sep 2019
    • What Do You Think?

    Are Overlooked Forces Shielding the US from Severe Economic Downturns?

    witnessed, but NO VIRGINIA, the business cycle is not dead.” Others cited forces that, by implication, appeared to weight more heavily as influences on expansion. They included continued reasonable increases in View Details
    Keywords: by James Heskett; Service
    • 8:30 AM – 6:45 PM EDT, 15 Sep 2020
    • Virtual Programming

    Competing in the Age of AI and Digital Transformation

    How are companies today using artificial intelligence (AI) to respond to business challenges? During this session, professors Karim Lakhani and Macro Iansiti, coauthors of the book Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the... View Details
    • 11 Apr 2023
    • Research & Ideas

    Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

    S&P 500? There are trillions and trillions of pension assets in S&P funds. Some things are just sticky because they are the benchmark. You Might Also Like: 8 Strategies to Sustain Business Innovation... View Details
    Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail
    • 14 Jul 2008
    • Research & Ideas

    HBS Cases: Reforming New Orleans Schools After Katrina

    When Hurricane Katrina slammed into the Gulf Coast region of the United States in August 2005, it destroyed homes and lives. A paradoxical effect, however, is that the storm's aftermath created an opening in New Orleans for school leaders... View Details
    Keywords: by Sarah Jane Gilbert; Education
    • March 2011
    • Exercise

    Customer Intelligence Advantage: Module 2 Assignment

    By: F. Asis Martinez Jerez
    This exercise directs students to analyze a customer-centric firm by first understanding the elements that characterize a customer-centric organization, then by capturing and comparing this firm's approach to customer-centricity. Students interview three levels in the... View Details
    Keywords: Business Units; Customer Focus and Relationships; Customer Satisfaction; Employees; Knowledge Sharing; Knowledge Use and Leverage; Leadership; Competitive Advantage
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    Martinez Jerez, F. Asis. "Customer Intelligence Advantage: Module 2 Assignment." Harvard Business School Exercise 111-118, March 2011.
    • 13 May 2008
    • First Look

    First Look: May 13, 2008

    actions to take in BP's business strategy and in the political arena to manage ongoing climate risk. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=708026 Go Mobile... View Details
    Keywords: Martha Lagace
    • 01 Jun 2018
    • News

    It's Not Technology That Will Take the Swiss Watch Down

    • 07 May 2018
    • News

    Columbus Bookstores Have Independent Spirit

    • September 2004 (Revised December 2004)
    • Case

    Metso Paper: Globalization of Finnish Metal Workshops

    By: Lynda M. Applegate, Marikka Heikkila and Kalle Lyytinen
    Metso Paper, the world's largest producer of paper machines, aims to transform itself into a knowledge- and information-based service and solution provider for the paper industry by aggressively exploiting information technologies. In the fall of 2002, Jorma Hujala, a... View Details
    Keywords: Production; Customer Value and Value Chain; Information Technology; Corporate Strategy; Knowledge Management; Machinery and Machining; Expansion; Service Delivery; Manufacturing Industry; Pulp and Paper Industry; Finland
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    Applegate, Lynda M., Marikka Heikkila, and Kalle Lyytinen. "Metso Paper: Globalization of Finnish Metal Workshops." Harvard Business School Case 805-057, September 2004. (Revised December 2004.)
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