Publications

10 Apr 2013
News

Tapped In

company's work with the resin that he discovered an opportunity for a unique social enterprise project. Called Green and Tapped Indian Community and launched in 2010, the program works with indigenous Mexican populations to plant new pine... View Details

Keywords: pine resin; Forestry and Logging; Agriculture; Wood Product Manufacturing; Manufacturing

01 Jun 2025
News

Venture: A Welcome Assist

that benefits the middle.” Consider the typewriter: Around 1808, a blind Italian countess needed a way to communicate with her friend (or lover, depending on your source) that didn’t require dictating a letter to a third party. Her... View Details

Keywords: Jen Mcfarland Flint; photo courtesy Michael Bervell; News, Library, Internet, and Other Services; Information

01 Jan 2012
News

Cynthia Carroll, MBA 1989

Anglo American, one of the world’s largest mining companies, Cynthia Carroll traveled to 14 countries, visiting mines and interviewing staff, meeting with government officials, and talking to miners and local community members. “I needed... View Details

January 11, 2013
Editorial

TED Weekends: Life Hack With Body Language

By: Amy Cuddy

Keywords: Nonverbal Behavior; Power; Psychology; Hormones; Nonverbal Communication; Behavior; Power and Influence

Read Now

April 1982
Supplement

General Electric: John F. Welch, Jr., Chairman of the Board, Video

By: Francis Aguilar and Richard G. Hamermesh

Welch discusses a variety of topics. View Details

Keywords: Management Teams; Governing and Advisory Boards; Spoken Communication; Industrial Products Industry

December 2017
Article

Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions

By: Lakshmi Ramarajan, Nancy Rothbard and Steffanie Wilk

Across multiple studies, we examine how identity conflict and enhancement within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking,... View Details

Keywords: Identity; Interpersonal Communication; Sales; Performance

Read Now

01 Jun 2009
News

Cynthia Carroll

benefits for those communities over the lifetime of a mine and beyond. That means providing education and training to raise local people to a standard where they can access jobs. It also means seeking ways to augment other sources of... View Details

Keywords: Garry Emmons; Management; Mining

01 Jun 2009
News

Dispatches from the Global Classroom

There’s a lot of self-learning that goes on in the process of adjusting to a different environment. “Some students are better at reaching across cultures and being effective communicators in ambiguous situations,” continues Abrami, who... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

October 1982
Supplement

Fiber-Optics Industry (E)

By: Michael E. Porter and John R. Wells

Keywords: Communications Industry; Communications Industry

October 1982
Supplement

Fiber-Optics Industry (D)

By: Michael E. Porter and John R. Wells

Keywords: Communications Industry; Communications Industry

February 1979 (Revised July 1985)
Case

Fiber-Optics Industry (A): Products, Technology, and Markets--1978

By: Michael E. Porter

Keywords: Competition; Competitive Strategy; Hardware; Communications Industry; Communications Industry

February 2024
Case

Chime Solutions

By: Shai Bernstein, William R. Kerr, Christopher Stanton, Raymond Kluender and Mel Martin

Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark Wilson to send nearly all of his staff at Chime Solutions (Chime) to work from home. Chime was a customer contact firm... View Details

Keywords: Working Capital; Service Operations; Recruitment; Performance; Change Management; Retention; Financial Institutions; Employee Relationship Management; Talent and Talent Management; Growth Management; Mission and Purpose; Communications Industry; Communications Industry; United States

Educators

July 2019
Teaching Note

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr and Carl Kreitzberg

A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to... View Details

August 2006 (Revised March 2008)
Case

iPod vs. Cell Phone: A Mobile Music Revolution?

By: David B. Yoffie, Travis D. Merrill and Michael Slind

In 2006, a nascent market for music-enabled mobile phones was emerging to challenge Apple Computer's dominant position in the digital music industry. Through its iPod line of portable digital music devices and its iTunes Music Store, Apple controlled more than half of... View Details

Keywords: Music Entertainment; Emerging Markets; Brands and Branding; Sales; Opportunities; Price; Business Model; Mobile and Wireless Technology; Digital Platforms; Service Delivery; Communications Industry; Communications Industry

Educators