Relationship Portfolio Management - Publications - Faculty & Research

September 2013 (Revised June 2017)
Supplement

IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone

IBM's Corporate Citizenship office created an innovation in public education through a business-school partnership for widespread replication and diffusion. In 2012, while P-TECH (Pathways in Technology Early College High School) was still in its first year operating,... View Details

Keywords: Social Enterprise; Partnerships; Innovation; Entrepreneurship; Organizational Change and Adaptation; Leadership; Partners and Partnerships; Social Entrepreneurship; Education; Business and Community Relations; Innovation and Invention; Growth Management; Chicago; Idaho

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1986
Chapter

New and Old Multinationals: Competitors or Partners?

By: L. T. Wells Jr.

Keywords: Multinational Firms and Management; Competition; Partners and Partnerships

Citation

14 Apr 2021
News

For Those Hired Remotely, It’s the Little Things They Miss Most

17 Sep 2020
News

How Innovation Training Can Transform Your Organization

07 Sep 2021
News

Immelt in the Hot Seat: Episode 1

day, that came through. But, you know, that's the only assessment I would give. DM: You think you earned this reputation through mutual respect. That you would, you know ... JI: Yeah. And doing things when I didn't need it. I wasn't building these View Details

01 Oct 2001
Research & Ideas

Five Questions for James Austin

In an email interview, Harvard Business School professor James Austin spoke with HBS Working Knowledge managing editor Carla Tishler about his work on collaboration and his ongoing research.Tishler: You talk about companies transitioning... View Details

Keywords: by Carla Tishler

Profile

Margo Cramer

intellectually fulfilling, "it wasn't a degree that took me in any specific direction." Immediately after graduation, Margo worked as a merchandising team and sales account manager at Commando, a women's luxury apparel brand.... View Details

Keywords: Nonprofit/Government/Education; Retail/Hospitality

June 2008
Case

Rackspace Hosting in Late 2000

By: James L. Heskett and W. Earl Sasser

The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video... View Details

Keywords: Customer Focus and Relationships; Finance; Management Teams; Service Operations; Customer Ownership; Strategy

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10 Aug 2022
News

Stop Offering Career Ladders. Start Offering Career Portfolios.

02 Mar 2021
News

Implementing Inclusive Policies Across a Global Organization

15 Jul 2008
First Look

First Look: July 15, 2008

distributional issues, and the likely effects of reforms to tax provisions such as the AMT are considered. Download the paper from SSRN.com ($5): http://www.nber.org/papers/w14149 Inexperienced Investors and Bubbles Authors:Robin Greenwood and Stefan Nagel Abstract We... View Details

Keywords: Martha Lagace

2021
Working Paper

CRM and AI in Time of Crisis

By: Michelle Y. Lu and Navid Mojir

A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details

Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning

Citation

SSRN

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2021
Article

Les multinationales comme catégorie politique: les années formatrices (1970-1990)

By: Sabine Pitteloud

While multinationals are emblematic economic actors driving the current globalization process through the organization of production in global value chains, they appear to be important political actors as well. This article provides an historical perspective on such... View Details

Keywords: Multinational Corporation; Lobbying; Investor Protection; Multinational Firms and Management; Business and Government Relations; Governance

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02 Nov 2017
News

Making Friends with Mother Nature

“It’s taken up much of my life for the last 18 years, and it’s one of the most satisfying things I’ve ever done,” said Clifford, who also ran his own consulting firm and served on the board of the American Museum of Natural History in New York, in an interview earlier... View Details

18 Dec 2012
First Look

First Look: December 18

CEO, rising leader of a firm in transition, and manager of massive complexity-thanks to our incredibly networked and increasingly unpredictable world of business. What if you were in his shoes? If you're a top executive today, you... View Details

Keywords: Carmen Nobel

January 2007
Teaching Note

Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance (TN)

By: Nancy F. Koehn

Teaching Note to 803127. View Details

Keywords: Leadership Style; Entrepreneurship; Personal Development and Career; Moral Sensibility; Groups and Teams; Managerial Roles; Crisis Management; Goals and Objectives; Antarctica

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23 Jun 2003
Research & Ideas

Psychology, Pathology, and the CEO

industrial and energy services—and was close to defaulting on its financial obligations. Some managers felt the company was also bankrupt in terms of ideas. There was insufficient communication across the company, including few common... View Details

Keywords: by Rosabeth Moss Kanter