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  • January 2015 (Revised March 2017)
  • Case

New Urban Mechanics

By: Mitchell Weiss
Funding to scale Citizens Connect, Boston's 311 app, is both a blessing and a burden and tests two public entrepreneurs. In 2012, the Commonwealth of Massachusetts provides Boston's Mayor's Office of New Urban Mechanics with a grant to scale Citizens Connect across the... View Details
Keywords: Public Entrepreneurship; Civic Technology; Government Innovation; Civic Innovation; Cities; New Urban Mechanics; Thomas. M. Menino; Chris Osgood; Nigel Jacob; Connected Bits; SeeClickFix; Ben Berkowitz; Eric Carlson; Dave Mitchell; Government Technology; Open Innovation; Open Source Software; Citizens Connect; Commonwealth Connect; Entrepreneurship; Innovation and Invention; Innovation Leadership; Innovation and Management; Open Source Distribution; Public Administration Industry; Information Technology Industry; Boston
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  • Web

Negotiation, Organizations & Markets - Faculty & Research

competitive advantage. About the Unit The NOM Unit seeks to understand and improve the design and management of systems in which people make decisions: that is, design View Details
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

estimates of corruption and study its relationship with organizational ownership. Book: http://www.cmi.no/research/project/?1473=the-international-handbook-on-the-economics-of Knowledge-based Innovation: Emergence View Details
Keywords: Sean Silverthorne
  • 04 May 2020
  • Blog Post

6 Things You Should Know About the HBS/HKS Joint Degree

they view you and whether your narrative sounds true to who you are. Start brainstorming about potential recommenders and continue to develop your rapport with them because their support can go a long way in... View Details
  • 13 Jul 2010
  • First Look

First Look: July 13

logic into the business process setting to find that leaders were far more likely to adopt the incremental innovation of internet-based e-buying. However, they were commensurately less likely to adopt the more strategically sensitive... View Details
Keywords: Martha Lagace
  • 17 Sep 2012
  • Research & Ideas

Blue Skies, Distractions Arise: How Weather Affects Productivity

practical implications of these findings. For example, should managers save certain tasks for days when skies are gray? “A field study gives you the reality of the phenomenon. A lab study answers the... View Details
Keywords: by Carmen Nobel
  • Web

Employee Welfare – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

part in affirming the role of the worker. To inspire company loyalty, discourage high employee turnover and unionization, and present a good face to the public, corporate View Details
  • 01 Sep 2023
  • Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

manager at Gavi, the Vaccine Alliance, he supported the refresh of Gavi's corporate strategy, integrating learnings from COVAX (a global response to end the COVID-19 pandemic co-led by Gavi and the WHO) into... View Details
  • Web

Leadership Fellows

organization's success Involve managerial and leadership development activities distinct from a permanent full-time position There are two routes to becoming a Leadership Fellow: HBS Sourced: Leadership Fellow positions sourced by HBS are... View Details
  • 04 Aug 2023
  • Blog Post

Aaron Sabin (MS/MBA 2023): Engineering a Climate Change Solution by Cutting the Cost of Carbon Capture

cost and scale. Most current methods power the carbon capture process with heat—a relatively inefficient energy source—making it expensive. More efficient methods are earlier in development but once they... View Details
  • 16 Oct 2017
  • Research & Ideas

The Most Successful Startups Have Hands-On Founders

Source: iPhoto Startup founders with a hands-on management style are more likely to retain employees and see their firms thrive, new research shows. The results are particularly applicable to... View Details
Keywords: by Dina Gerdeman
  • Web

Business, Government & the International Economy Faculty - Faculty & Research

Dean for Faculty Promotions and Tenure Paula C. Rettl Assistant Professor of Business Administration Meg Rithmire James E. Robison Professor of Business Administration Charlotte L. Robertson Assistant Professor Hellman Faculty Fellow... View Details
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

Long-Run Investment: The Case of Innovation Authors:Josh Lerner, Morten Sørensen, and Per Strömberg Abstract A long-standing controversy is whether LBOs relieve managers from short-term pressures from public... View Details
Keywords: Martha Lagace
  • 2010
  • Working Paper

Performance Tradeoffs in Team Knowledge Sourcing

By: Bradley R. Staats, Melissa Valentine and Amy C. Edmondson
This research examines how teams organize knowledge sourcing (obtaining access to others' knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such... View Details
Keywords: Information Management; Knowledge Sharing; Knowledge Use and Leverage; Performance Efficiency; Performance Productivity; Quality; Groups and Teams; Information Technology Industry; India
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  • 04 Sep 2001
  • Research & Ideas

Governing the Family-Run Business

these systems by clarifying family-business-ownership needs and managing the conversations needed to agree on goals, values, and policies. If you are in a family enterprise,... View Details
  • February 1991 (Revised February 1992)
  • Case

Appex Corp.

By: Nitin Nohria
1990 Business Week named Appex Corp. the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through... View Details
Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States
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  • Web

California - Global

cloud-based enterprise software, best known for pioneering customer relationship management (CRM) delivered as a service. Over the past two decades, the company had expanded into marketing, customer service, analytics, View Details
  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. "It's a good TOM case in... View Details
Keywords: by Julia Hanna; Health
  • 28 Nov 2022
  • Blog Post

College Students, Take a Sneak Peek at the HBS MBA

Dr. Jill Avery is a senior lecturer in the marketing unit at Harvard Business School, an authority on brand management and customer relationship management (CRM), View Details
  • August 2013
  • Teaching Note

Nutricia Middle East: Measuring Sales Force Effectiveness

By: F. Asis Martinez-Jerez
Nutricia's Middle East and African region is transitioning from a trading to a customer focus. CEO Ernest Vandenbussche must decide how to market infant milk formula most effectively in a region where the information environment is much less rich than in other... View Details
Keywords: Globalized Firms and Management; Customer Relationship Management; Commercialization; Management Practices and Processes; Salesforce Management; Nutrition; Performance Evaluation; Information Management; Health Industry; Africa; Middle East
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