Publications

December 1982
Supplement

New Technology and Job Design in a Phone Company (B)

By: Richard E. Walton

Keywords: Technology Adoption; Job Design and Levels; Telecommunications Industry

01 Dec 2013
News

Faculty Q&A: Playing the Hits

be invited to more parties or other cool events. What got you interested in this research? I've always been fascinated by the entertainment industry. I was trained as an empirical modeler—I develop econometric models to analyze data. What's great about the... View Details

Keywords: Patrick Kirchner; Arts, Entertainment; Colleges, Universities, and Professional Schools; Educational Services

Web

Chinese Competition and Emerging Technologies - A Chronicle of the China Trade

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in... View Details

May 2004 (Revised March 2005)
Case

Instant Messaging

By: David B. Yoffie and Deborah Freier

Explores the usage and technology of instant messaging (IM). IM enables two or more users to communicate almost instantaneously over the Internet with short, private text messages. Most IM service providers chose to remain proprietary and, therefore, a user of most IM... View Details

Keywords: Network Effects; Standards; Communication Technology; Mobile and Wireless Technology; Internet and the Web; Web Services Industry

August 1984
Book Review

Exhibit Review of 'The Tribal Style: Selections from the African Collection of the Peabody Museum of Salem'

By: Louis T Wells Jr

Keywords: Arts; Information; Fine Arts Industry; Massachusetts

01 Dec 2000
News

In War-Torn Liberia, Student Gains a Wealth of Experience

she took last year helped her to identify ethical issues involved in the struggle to control the diamond industry in Sierra Leone, where diamonds have fueled a brutal civil war for the past decade. "The Diamond High Council placed a ban... View Details

Keywords: Margie Kelley; Mining (except Oil and Gas); Mining

2009
Working Paper

Why Do Intermediaries Divert Search? - Companion Paper

By: Andrei Hagiu and Bruno Jullien

This companion paper contains several extensions of the model presented in our main paper - Hagiu and Jullien (2009). View Details

Keywords: Market Intermediation; Search; Two Sided Markets; Platform Design; Demand and Consumers; Motivation and Incentives; Internet and the Web; Digital Platforms; Distribution Channels; Business Strategy; Retail Industry

Read Now

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

Research says 85 percent of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a massive repository of... View Details

Keywords: by Brian Kenny; Advertising; Travel

21 Nov 2006
First Look

First Look: November 21, 2006

that future work should develop more precise and context-specific theories to help guide research and practice in disparate task and industry domains. Working paper not available. Why Do Firms Hold So Much Cash? A Tax-Based Explanation... View Details

Keywords: Sean Silverthorne

February 2014
Article

Responses to Entry in Multi-Sided Markets: The Impact of Craigslist on Local Newspapers

By: Robert Seamans and Feng Zhu

How do firms respond to entry in multi-sided markets? We address this question by studying the impact of Craigslist, a website providing classified-advertising services, on local U.S. newspapers. We exploit temporal and geographical variation in Craigslist's entry to... View Details

Keywords: Digital Platforms; Market Entry and Exit; Internet and the Web; Newspapers; Advertising; Advertising Industry; Advertising Industry

September 2020
Case

True North: Pioneering Analytics, Algorithms and Artificial Intelligence

By: Karim R. Lakhani, Kairavi Dey and Hannah Mayer

True North was a private equity fund that specialized in the growth and buyout of mid-market, India-centric companies. The leadership team initially believed that technology was not core to traditional businesses and steered clear of new age technology-oriented... View Details

Keywords: Artificial Intelligence; Information Technology; Management; Operations; Organizations; Leadership; Innovation and Invention; Business Model; AI and Machine Learning; Computer Industry; Computer Industry

Profile

Yi-An Huang

bottom line has to add up. During my MBA career, I was forced to think about how healthcare would operate if it had to think like a business. How could it be truly efficient? I found my current job through other people on campus looking for healthcare roles—we shared... View Details

Keywords: Health Care

Web

Leading Race Work in Business Schools - Race, Gender & Equity

7, 2020 and was built in part from research conducted during Harvard Business School’s 50th anniversary of the founding of the African American Student Union (AASU) in 2018 (visit Agents of Change website for more information about and... View Details

01 Apr 2000
News

Strike Up the Broad(band)

What did Time Warner have that AOL wanted? According to many industry observers, the driving force behind the proposed megamerger was AOL's strategic need to acquire access to the media giant's broadband hardware. HBS professor Stephen P.... View Details

June 2001 (Revised March 2003)
Case

Alibris (A)

By: Andrew P. McAfee and Kerry Herman

Alibris is an Internet-era company providing search and fulfillment services for hard-to-find (rare, used, and out-of-print) books. At the time of the case, the company had made decisions to change its revenue model, to become involved in the fulfillment process for... View Details

Keywords: Internet and the Web; Service Delivery; Applications and Software; Problems and Challenges; Books; Service Industry

March 2003 (Revised October 2003)
Case

Mercury Rising: Knight Ridder's Digital Venture

Captures the efforts of newspaper publisher Knight Ridder to create a digital venture. Knight Ridder proves to be a pioneer in digital publishing, launching the first online newspaper site; builds a network of newspaper sites called Real Cities; and invests in... View Details

Keywords: Internet and the Web; Business Growth and Maturation; Market Entry and Exit; Corporate Entrepreneurship; Newspapers; Innovation and Invention; Journalism and News Industry

26 Oct 2023
Blog Post

Alumni in Climate Networking Series: New York City

efficiency programs through digital platforms. It was impressive the sheer breadth of industries that alumni in New York are working in to help solve the climate crisis. One of the most inspiring parts of the evening was the number of... View Details

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

disbelieving music industry with their findings that illegal music downloads don't hurt CD sales. Oberholzer discusses what the industry should do next. A Balanced Scorecard Approach to Measure Customer... View Details

Keywords: by Sean Silverthorne

August 3, 2022
Article

How Will Amazon Approach U.S. Primary Care?

By: Robert S. Huckman and Bradley Staats

Amazon has a playbook for reinventing businesses that it enters. It includes simplifying processes, experimenting to determine which new approaches work best, and continuously recombining its existing assets to come up with a better way to do things. It is likely to... View Details

Keywords: Amazon; Health Care; Technology; Primary Care; Health Care and Treatment; Information Infrastructure; Health Industry; Health Industry; United States