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Michael Ilitch

quickly generated a loyal customer base. He went on to buy the Detroit Red Wings National Hockey League team building them to their current status as one of the wealthiest sports franchises in the world. Ilitch later added to his... View Details

Keywords: Restaurants & Lodging

06 Dec 2021
News

Leadership in the Digital Age

building a customer-focused organization. “You really have to earn the trust of your customer to collect their data,” Hill explains. “The needs and desires of the customer should be driving why you are... View Details

Keywords: April White

01 Mar 2019
News

In My Humble Opinion: Easy Rider

are always evolving.” Retail 101: “One of my longest-held jobs as a teenager was working in the menswear department at the local Sears. We all wore shirts and ties and knew our customers by name. Tough to watch it close, and a great... View Details

Keywords: Julia Hanna; Transportation Equipment Manufacturing; Manufacturing

Fast Answer

Bloomberg: getting help

How can I get help using Bloomberg? Custom help: To get help on a specific question from a Bloomberg rep, hit the HELP key twice. An email form will appear; you should receive a reply to your question within 24 hours. Context... View Details

30 Oct 2005
Research & Ideas

Tuning Jobs to Fit Your Company

customize products and respond to customers. Regional managers take responsibility for sales, product development, distribution, and manufacturing. As a consequence, the spans of control for managers back at the head office are relatively... View Details

Keywords: by Robert Simons

Web

Learn With Baker Library: Introduction to Capital IQ | Baker Library

Help Center Learn With Baker Library: Introduction to Capital IQ Learn With Baker Library is a library service that provides customized e-learning modules covering topics from in-depth database overviews, library resource tutorials, and... View Details

01 Sep 2013
News

Passion & Purpose

employees in 28 offices. The company, with an industry-high 99 percent customer retention rate, regularly receives awards for its customer service. Roger W. Sant, MBA 1960 Cofounder and Chairman Emeritus,... View Details

Keywords: awards; Finance; Computer Systems Design and Related Services; Professional Services; Management, Scientific, and Technical Consulting Services; Professional Services

16 Jun 2015
First Look

First Look: June 16, 2015

strategy. Without such a strategy, companies will have a hard time weighing the trade-offs of various practices-such as crowdsourcing and customer co-creation-and so may end up with a grab bag of approaches. They will have trouble... View Details

Keywords: Sean Silverthorne

October 2014 (Revised July 2015)
Case

Indus Towers: From Infancy to Maturity

By: Ranjay Gulati, Maxim Sytch and Rachna Tahilyani

Indus Towers, the world's largest telecom tower company, is a joint venture between three telecom rivals in India. These rivals—Bharti Airtel, Vodafone India, and Idea Cellular—combined their telecom towers to provide "shared telecom infrastructure" to wireless telecom... View Details

Keywords: Decisions; Judgments; Customer Focus and Relationships; Management; Information Technology; Mobile and Wireless Technology; Information Infrastructure; Telecommunications Industry; India

Citation

Educators

Purchase

February 2008
Teaching Note

Innovation at Timberland: Thinking Outside the Shoe Box (TN)

By: Rosabeth Moss Kanter and Matthew Bird

Teaching Note for [306064]. View Details

Keywords: Innovation and Invention; Organizational Culture; Sales; Customer Value and Value Chain; Brands and Branding; Expansion; Growth and Development Strategy; Apparel and Accessories Industry

Citation

Purchase

06 May 2014
First Look

First Look: May 6

help customers identify and trace meat products), were discussing the company's future. The recent crisis over beef products being contaminated with horsemeat in Europe had generated strong demand for IdentiGEN's services. But more than... View Details

Keywords: Sean Silverthorne

Christina Melas-Kyriazi

Christina joined Bain Capital Ventures in 2021, where she focuses on early-stage investments in fintech and commerce. Christina was previously Head of Product for Consumer Foundations at Affirm, where she led a team of product managers to enable a delightful,... View Details

Keywords: Venture Capital

13 Feb 2013
Research & Ideas

5 Weight Loss Tips From Behavioral Economists

week in advance of delivery. Looking to determine how personal decisions made for tomorrow differ from decisions made for several days from now, researchers from Harvard Business School and the Analyst Institute evaluated a year's worth of View Details

Keywords: by Carmen Nobel

Fast Answer

Market Maps

style="font-family:Arial,Helvetica,sans-serif;">Pitchbook Pitchbook Market Maps: Find Market Maps in the left-hand navigation Menu Click on Market Maps Search by keyword or browse by clicking View All Market Maps Click on a Market Map to drill down to segments and... View Details

16 Jan 2020
News

Helping California Wildfire Victims Rebuild

the process simpler,” Pechet told Forbes. The company is now managing the rebuild process for 150 victims of the California wildfires. The Homebound software, the article notes, “tracks 379 unique tasks that are common when building a home, allowing View Details

Keywords: Construction of Buildings; Construction

01 Mar 2005
News

House of Bread on the Rise

which opened in San Luis Obispo, California, in 1996, was an instant hit, with its open kitchen where customers could watch bakers in action and smell the intoxicating aromas of breads baking all day long. It offered a simple selection of... View Details

Keywords: Margie Kelley; Food Services and Drinking Places; Hospitality

06 Oct 2003
What Do You Think?

Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?

two books, they present evidence that successful, dominant firms are particularly vulnerable to competitors introducing disruptive technologies, those that offer customers less product capability for much less money. Among the reasons... View Details

Keywords: by James Heskett

21 Apr 2003
Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

success as well as failure. Christensen noted several models for creating a new-growth business. First, you can bring better products into an established market, although this approach is extremely risky, he said. Another approach he termed low-end disruption:... View Details

Keywords: by Sean Silverthorne

02 Apr 2024
Blog Post

IFC India: A Circular Journey Through JSW Cement - From Steel Slag to Stronger Shores

cater to diverse customer requirements, they still maintain a small production line dedicated to traditional 100% clinker cement. This balanced approach ensures they can meet the needs of all their customers... View Details

11 Feb 2008
Research & Ideas

Does Democracy Need a Marketing Manager?

A: The federal government and local governments can market themselves more effectively to constituents. First of all, they have to view their organization from a customer viewpoint and ask: Who are our View Details