Custom - Publications - Faculty & Research

13 Apr 2010
First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and View Details

Keywords: Martha Lagace

26 Sep 2006
First Look

First Look: September 26, 2006

School Case 806-073 Follows the growth of an entrepreneur from his early startup activities. As the company evolves from 1998 to 2005, looks at key decisions and turning points as AtHoc's strategy adapts in response to changing market environments, business... View Details

Keywords: Sean Silverthorne

18 Feb 2021
Blog Post

Use Baker Library to Build a Target List

on the advertised job market, creating a target list allows you to be proactive and focused on industries and functions that interest and excite you. Custom target lists Baker librarians can assist you in creating a View Details

11 Feb 2021
Blog Post

2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)

opportunity you have worked on? The most inspiring project I have worked on since HBS is helping our companies and their customers work through the disruption caused by COVID-19. It has been terrific to see our teams come together to find... View Details

01 Sep 2011
News

Charged Up

out of MIT, A123’s patented rechargeable batteries include a breakthrough Nanophosphate powder that increases conductivity, providing higher power levels and longer battery life. With initial applications for commercial customers (such as... View Details

Keywords: Julia Hanna; batteries; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing

01 Jun 1996
News

New Releases

of confidence that demonstrates the risks of neglecting customer and employee relationships in the face of large-scale change. Once the world's most admired corporation, IBM stumbled badly in the early 1990s. The company, now making a... View Details

01 Oct 1997
News

Theory & Practice

analyses of competitive interaction to explore the uses and limits of game theory as a tool for students of business strategy. As a basis for research as well as a source of teaching materials, Ghemawat focuses on individual cases. He pairs each with a View Details

01 Apr 1998
News

Short Takes

development cycles and can't respond in mid-project to changing customer needs. But there's a solution to this dilemma, according to HBS assistant professor Stefan H. Thomke and Donald G. Reinertsen (MBA '79) of Reinertsen & Associates in... View Details

Keywords: Garry Emmons and Caroline Chauncey

12 Apr 2012
News

HBS Welcomes Eleven Alumni Startups

northwestern us ClearCare serves the $60-billion private-pay homecare market in the US using a powerful SaaS technology that provides back-office efficiency and front-facing engagement of families and seniors. The sales process is efficient, with View Details

Keywords: Bulletin Staff; Alumni New Venture Contest

01 Oct 2014
Blog Post

A Summer Internship: Sparking Curiosity

self-discovery. I got a glimpse of how Danaher operated through the lens of Beckman Coulter, an operating company. I scratched the surface of the healthcare and diagnostics industry and put theory to practice with lots of customer... View Details

Keywords: Health Care; Technology

23 Oct 2020
News

Two MBA Startups Cited as “Most Disruptive”

targets STEM and healthcare students with 5-year income share agreements that set aside a fixed percentage of a recipient’s future earnings. (The firm collects nothing if a client earns less than $40,000 annually.) Women and minorities account for 85 and 75 percent of... View Details

Keywords: disruptive innovation; startups; student loans; entrepreneurship; i-Lab; entrepreneur in residence; Finance

01 Sep 2008
News

Alumni Books

while witnessing the end of the studio system, the development of indepen-dent production, and the rise and fall of some of Hollywood’s most gifted (and notorious) cultural icons. Satisfied Customers Tell Three Friends, Angry View Details

Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services

01 Jun 2009
News

The Maestro and the Market

some 2 million hopeful diners vie to be one of the fifty customers he serves each evening for the six months that elBulli, his restaurant, is open. The world is beating a path to Chef Ferran Adrià’s door, but why? “Creativity comes first;... View Details

Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Colleges, Universities, and Professional Schools; Educational Services; Food Services and Drinking Places; Hospitality

October 2003 (Revised January 2005)
Case

Microsoft: Launching the Smart Watch

By: John T. Gourville and Christina L. Darwall

Microsoft is on the verge of launching its Smart Watch technology, which will allow specially designed watches to receive up-to-date information on sports, business, traffic, news, etc. After several years of effort and millions of dollars spent, the questions now... View Details

Keywords: Customer Focus and Relationships; Information Management; Marketing Strategy; Product Launch; Product Positioning; Product Design; Product Development; Performance Effectiveness; Partners and Partnerships; Information Technology Industry

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01 Dec 2011
News

Li & Fung's Global Footprint

what to call it until the academics told us it was globalization. It’s like being a supply-chain manager. We were just doing what we thought our customers needed, and people said to me, “This is supply-chain management.” And I said, “Oh,... View Details

Keywords: Roger Thompson; Miscellaneous Manufacturing; Manufacturing; Wholesale Trade

Web

Business Solutions for the Global Poor - Course Catalog

HBS Course Catalog Business Solutions for the Global Poor Course Number 1587 Professor Kash Rangan Spring; Q4; 1.5 credits Six 2-hour Sessions in Seminar Format One Final Paper (Limit 1,000 words and two exhibits), No Exam Enrollment Limited to 25 students Overview For... View Details

30 Jul 2019
News

Turning Around Tesco

mantra to always put the customer first. Last year the company posted profits of nearly £1.7 billion; but the specter of Brexit instability looms large. “The thing about Brexit is it all depends on the detail” Lewis told the Daily Mail.... View Details

Keywords: Tesco; Food and Beverage Stores; Retail Trade

12 Sep 2018
News

Game-Changing Analytics

the NBA’s Philadelphia ’76ers benefit from the analytic approach and technology platform Gelman helped develop to build the Kraft organization’s enviable connection with New England Patriots’ fans. “We help organizations develop a holistic view of View Details

01 Mar 2010
News

Money Matters

Indian stock market was booming, and investors had grown accustomed to outsized returns. Then the bottom fell out. The financial crisis spawned in the United States reverberated around the globe during the summer and fall of 2008, and iTrust’s fledgling View Details

Keywords: Roger Thompson; Finance

23 Feb 2011
First Look

First Look: Feb. 23

Incumbents Fare in the Face of Increased Service Competition? Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Abstract We explore the conditions under which service competition leads to customer defection from an incumbent and... View Details