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  • January 2018 (Revised May 2018)
  • Case

AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr
By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details
Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States
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  • January 2004
  • Article

Cross-country Technological Adoption: Making the Theories Face the Facts

By: Diego Comin and Bart Hobijn
We examine the diffusion of more than twenty technologies across twenty-three of the world's leading industrial economies. Our evidence covers major technology classes such as textile production, steel manufacture, communications, information technology,... View Details
Keywords: Technology Adoption; Cross-Cultural and Cross-Border Issues; Development Economics; Human Capital; Government and Politics; Trade; Production; Information Technology; Communications Industry; Communications Industry
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  • Research Summary

Overview

I am a doctoral candidate in the strategy unit at Harvard Business School. My main areas of interest are organizational economics, public policy, and technology. My research is published at PNAS and forthcoming at the Journal of Financial Economics. My work has been... View Details
Keywords: Technology; Communication Technology; Wages; Policy; Brazil
  • 27 May 2021
  • News

History’s Future

oil, a plant extract used in cosmetics. “Our community agenda is starting to show some promise,” AlMadani says. “But there’s a long journey [ahead] for us to do what we should do for the community.” Building a tourism sector from scratch... View Details
Keywords: Museums, Historical Sites, and Similar Institutions; Arts, Entertainment
  • 01 Mar 2016
  • News

Delivering Trust

and Jake are well aware of the stigma surrounding fertility issues in an era of “picture-perfect” social media identities. Creating a community where people can share their experiences while improving the outcome for themselves and others... View Details
Keywords: Julia Hanna
  • 22 Jun 2023
  • News

Book Smart

issues across the nation were laid bare. “We’ve brought all of the tools we’ve built to underserved communities right here in our own backyards,” observes Risher. Thus far, Worldreader has reached 19 million readers in 48 countries. The... View Details
  • 08 Feb 2022
  • Cold Call Podcast

What’s Next for Nigerian Production Studio EbonyLife Media?

Keywords: Re: Andy Wu; Media & Broadcasting
  • 01 Feb 2001
  • News

A Bankable Trust

has performed in theater productions, at weddings and parties, and, for the last five years, in a gospel choir. "It's important to have balance in one's life," she observed. That balance also includes community service — Harris serves on... View Details
Keywords: Arts, Entertainment
  • 09 Oct 2015
  • News

Balancing Progress and Preservation

development should stop, but we also don’t believe that the city is a vast template where the real estate community should exercise its greatest fantasies at the expense of our architectural heritage.” To illustrate, Zuckerberg notes his... View Details
Keywords: Deborah Blagg; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Jun 2009
  • News

Dispatches from the Global Classroom

There’s a lot of self-learning that goes on in the process of adjusting to a different environment. “Some students are better at reaching across cultures and being effective communicators in ambiguous situations,” continues Abrami, who... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Dec 2020
  • News

In the Zone

11,000 community members. Owusu-Kesse had already spent a year at Canada’s side, thanks to an externship sponsored by his employer, Morgan Stanley. Now Canada wanted him back. “I had no idea how much money I would make. I had no idea what... View Details
Keywords: Julia Hanna; nonprofit management; urban development; leadership; public education; Educational Services
  • 10 Feb 2020
  • Working Paper Summaries

Fostering Perceptions of Authenticity via Sensitive Self-Disclosure

Keywords: by Li Jiang, Maryam Kouchaki, Francesca Gino, Reihane Boghrati, and Leslie John
  • 1979
  • Book

Teaching Interpersonal Behavior

By: Michael B. McCaskey, John J. Gabarro and Louise Cahill-Dettrich
Keywords: Interpersonal Communication; Behavior
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  • May 2015
  • Article

Review and Summary of Research on the Embodied Effects of Expansive (vs. Contractive) Nonverbal Displays

By: Dana R. Carney, Amy J.C. Cuddy and Andy J. Yap
In this comment we list the 33 published experiments based on 2,521 participants demonstrating the embodied effects of expansive versus contractive nonverbal postures. We discuss a new addition to this list that found an embodied effect of nonverbal expansiveness on... View Details
Keywords: Nonverbal Communication; Behavior; Research
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  • June 1981
  • Article

Boundary Spanning Individuals: Their Role in Information Transfer and Their Antecedents

By: Michael Tushman and T. Scanlan
Keywords: Communication
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  • February 1979 (Revised October 1982)
  • Case

Fiber-Optics Industry (B): Historical Development and Competitor Profiles--1978

By: Michael E. Porter
Keywords: Applied Optics; History; Competition; Information Technology; Communications Industry; Communications Industry
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  • March 2022 (Revised April 2022)
  • Teaching Note

France Télécom (A), (B), and (C)

By: Ashley Whillans
This case series discusses the evolution of France Télécom (now Orange) from a national telephone monopoly to a private company. During this process, the company faced numerous challenges including the entry of new competition from other countries and a workforce that... View Details
Keywords: Competition; Compensation and Benefits; Employee Relationship Management; Business Organization; Well-being; Communications Industry; Communications Industry; France
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  • March 1996 (Revised August 2000)
  • Case

Wildfire Communications, Inc. (A)

By: Jeffrey F. Rayport and Mary Connor
Founder and CEO Bill Warner is faced with critical decisions regarding the product lines, target markets, and technology platforms that his start-up, Wildfire Communications, Inc., will pursue. In addition to the question of strategic focus across these lines of... View Details
Keywords: Technology; Resource Allocation; Organizational Culture; Business Startups; Business Strategy; Communications Industry; Communications Industry
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  • December 1986 (Revised April 1987)
  • Case

Motorola's Japan Strategy

By: David B. Yoffie and John J. Coleman
Keywords: Globalized Firms and Management; Corporate Strategy; Trade; Communications Industry; Communications Industry; Japan
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  • 02 Nov 2020
  • What Do You Think?

Is Antitrust Just a Quaint Notion in the Digital Age?

interest in this case than in antitrust cases of the past? Unlike communications companies whose practices generate consumer ire, Google’s services, like many on the internet, are perceived as both “free” (although Shoshanna Zuboff in her... View Details
Keywords: by James Heskett; Communications; Communications; Communications; Communications; Communications; Communications