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Show Results For
-
All HBS Web
(10,110)
- People (64)
- News (3,231)
- Research (3,925)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,353)
- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that...
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Keywords:
Customer Centric Initiative;
Customer Satisfaction;
Customer Focus and Relationships;
Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
- September 2018 (Revised May 2021)
- Teaching Plan
Eastern Bank: Innovating Through Eastern Labs
By: Karen Mills, Dennis Campbell and Aaron Mukerjee
Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were...
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Keywords:
Banks;
Fintech;
Innovation;
Innovation & Entrepreneurship;
Innovation And Strategy;
Technological Change;
Technology And Innovation Management;
Entrepreneurial Management;
Intrapreneurship;
Banks and Banking;
Innovation and Invention;
Entrepreneurship;
Innovation Strategy;
Technological Innovation;
Information Technology;
Management
- January 2017 (Revised May 2019)
- Case
Kjell and Company: Motivating Salespeople with Incentive Compensation (A)
By: Doug J. Chung
Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated...
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Keywords:
Salesforce Management;
Compensation and Benefits;
Change;
Decision Making;
Electronics Industry;
Sweden
Chung, Doug J. "Kjell and Company: Motivating Salespeople with Incentive Compensation (A)." Harvard Business School Case 517-090, January 2017. (Revised May 2019.)
- 01 Dec 2023
- News
The Imposter Among Us
back home and was being sent to HBS by his bankers, who believed there was more he could learn about accounting. Gaines-Cooper was an astute financier but had never attended university. The Rolls, he...
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- Web
FAQs - Alumni
Reunions FAQs Last updated: Setpember 19, 2024 > Where do I turn for help with my HBS login? When is my reunion? Currently scheduled dates are listed by reunion year below. For all reunions, on-campus programs, including check-in, and...
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- 16 Dec 2014
- First Look
First Look: December 16
money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people have two distinct modes of View Details
Keywords:
Sean Silverthorne
- Web
Strategy - Faculty & Research
not, they focus on security and digitization—a defensive posture that fails to consider the bigger opportunities emerging from new materials, space science, and a better understanding of the genome—to name just a few areas of opportunity. It’s easy to be lulled into...
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- 12 Mar 2013
- First Look
First Look: March 12
of entrepreneurs supported. Paper: http://www.people.hbs.edu/wkerr/121212-Female1_Spatial.pdf For Mobile Devices, Think Apps, Not Ads Authors:Gupta, Sunil Publication:Harvard Business Review Abstract Many companies envision mobile ads...
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Keywords:
Sean Silverthorne
- 21 Sep 2010
- First Look
First Look: September 21, 2010
of continued collaboration. We theoretically refine and empirically extend prior research by (a) distinguishing between control and coordination functions of contracts, (b) separating goodwill-based and competence-based trust, and (c)...
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Keywords:
Sean Silverthorne
- 2023
- Book
Beyond AI: ChatGPT, Web3, and the Business Landscape of Tomorrow
By: Ken Huang, Yang Wang, Feng Zhu, Xi Chen and Chunxiao Xing
This book explores the transformative potential of ChatGPT, Web3, and their impact on productivity and various industries. It delves into Generative AI (GenAI) and its representative platform ChatGPT, their synergy with Web3, and how they can revolutionize business...
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Huang, Ken, Yang Wang, Feng Zhu, Xi Chen, and Chunxiao Xing, eds. Beyond AI: ChatGPT, Web3, and the Business Landscape of Tomorrow. Springer, 2023.
- Web
A Global Experience - MBA
intersection of global contexts, bringing students from all over the world into active discussions led and enriched by a diverse group of faculty and cases. The MBA Class of 2022 Looks Back By: Admissions Staff 09 Jun 2022 | MBA Voices...
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- Web
Health Care Initiative - Health Care
within the health care sector. The Health Care Initiative impacts managerial practice and the pace of innovation by educating leaders and innovators who aspire to improve value across the health care industry. The Initiative fosters and...
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- 27 Apr 2021
- Blog Post
There Are No HBS People, Just People Who Happen to Go to HBS
recounted lessons she learned throughout her life gave me the sense I could pretty much do anything. During my final year of high school, I identified my love for science and beauty, but I didn’t know what I could do with these seemingly...
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- 21 Jan 2021
- Blog Post
How I Used the HBS Community to Hone My Professional Goals
development rotational program. My time at Cardinal Health exposed me to the health care world and gave me the chance to work functionally in Corporate Finance and Corporate Strategy. The rotational program was a great fit, as I moved around to different places while...
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- Person Page
Press / Media
By: Karim R. Lakhani
Can America Invent Its Way Back?
BusinessWeek, by Michael Mandel, 12 Sept. 2008
Today, researchers are focusing on ways to make those... View Details
- Web
Creating Shared Value - Institute For Strategy And Competitiveness
of capitalism with the full potential to meet social needs. The Solution: Creating Shared Value The next transformation of business thinking lies in the principle of shared value: creating economic value in a way that also creates value...
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- May 2017
- Other Article
Stepwise Distributed Open Innovation Contests for Software Development: Acceleration of Genome-Wide Association Analysis
By: Andrew Hill, Po-Ru Loh, Ragu B. Bharadwaj, Pascal Pons, Jingbo Shang, Eva C. Guinan, Karim R. Lakhani, Iain Kilty and Scott Jelinsky
BACKGROUND:
The association of differing genotypes with disease-related phenotypic traits offers great potential to both help identify new therapeutic targets and support stratification of patients who would gain the greatest benefit from specific drug classes....
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Keywords:
Crowdsourcing;
Genome-wide Association Study;
Logistic Regression;
Open Innovation;
PLINK;
Collaborative Innovation and Invention
Hill, Andrew, Po-Ru Loh, Ragu B. Bharadwaj, Pascal Pons, Jingbo Shang, Eva C. Guinan, Karim R. Lakhani, Iain Kilty, and Scott Jelinsky. "Stepwise Distributed Open Innovation Contests for Software Development: Acceleration of Genome-Wide Association Analysis." GigaScience 6, no. 5 (May 2017).
- Web
Entrepreneurs-in-Residence - Entrepreneurship
"Make an Appointment." If you have any questions or would like to learn more about the Rock Center for Entrepreneurship, please email us at rockcenter@hbs.edu . Gil Addo SVP, Specialty Care Solutions RubiconMD acquired View Details
- 18 May 2010
- First Look
First Look: May 18
PublicationsTechnology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders Authors:Robert D. Austin, Richard L. Nolan, and Shannon O'Donnell Publication:Academy of Management Learning & Education 8, no....
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Keywords:
Martha Lagace
- September 2023 (Revised June 2024)
- Case
Kaspi.kz: Building Trust through Innovation
By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner
This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing...
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Keywords:
Growth and Development Strategy;
Organizational Culture;
Trust;
Technology Adoption;
Innovation and Invention;
Banking Industry
Sucher, Sandra J., Fares Khrais, and Marilyn Morgan Westner. "Kaspi.kz: Building Trust through Innovation." Harvard Business School Case 324-022, September 2023. (Revised June 2024.)