Custom - Publications - Faculty & Research

01 Sep 2014
News

New Idea: On-Demand Package Delivery

spring, Moskowitz and five classmates launched a startup they call Boxxify to provide a solution. E-commerce customers have their packages delivered to Boxxify, which, for a $7 fee (regardless of number of items), drops them off with... View Details

Keywords: Francis Storrs

11 Feb 2021
Blog Post

2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)

opportunity you have worked on? The most inspiring project I have worked on since HBS is helping our companies and their customers work through the disruption caused by COVID-19. It has been terrific to see our teams come together to find... View Details

01 Sep 2011
News

Charged Up

out of MIT, A123’s patented rechargeable batteries include a breakthrough Nanophosphate powder that increases conductivity, providing higher power levels and longer battery life. With initial applications for commercial customers (such as... View Details

Keywords: Julia Hanna; batteries; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing

01 Jun 1996
News

New Releases

of confidence that demonstrates the risks of neglecting customer and employee relationships in the face of large-scale change. Once the world's most admired corporation, IBM stumbled badly in the early 1990s. The company, now making a... View Details

01 Oct 1997
News

Theory & Practice

analyses of competitive interaction to explore the uses and limits of game theory as a tool for students of business strategy. As a basis for research as well as a source of teaching materials, Ghemawat focuses on individual cases. He pairs each with a View Details

01 Apr 1998
News

Short Takes

development cycles and can't respond in mid-project to changing customer needs. But there's a solution to this dilemma, according to HBS assistant professor Stefan H. Thomke and Donald G. Reinertsen (MBA '79) of Reinertsen & Associates in... View Details

Keywords: Garry Emmons and Caroline Chauncey

12 Apr 2012
News

HBS Welcomes Eleven Alumni Startups

northwestern us ClearCare serves the $60-billion private-pay homecare market in the US using a powerful SaaS technology that provides back-office efficiency and front-facing engagement of families and seniors. The sales process is efficient, with View Details

Keywords: Bulletin Staff; Alumni New Venture Contest

01 Apr 2000
News

The World at a Click

hotel room, or car rental. The suppliers of such services then decide whether or not they can meet that price. Priceline currently holds several patents on demand collection technology and has expanded to offer customers a chance to bid... View Details

Keywords: Margie Kelly

Blog

Why Does Your Company Exist?

workforce. Similarly, a deep purpose—proven through actions—can inspire significant customer loyalty and drive stronger long-term relationships with business partners. Should your company transform your mission statement into a true deep... View Details

17 Apr 2019
News

Two Alumnae Among Time’s Most Influential of 2019

problem and solved so many others along with it: democratizing access to designer fashion, increasing sustainability by reducing the tendency to overbuy, and helping her customers to feel their best and live their most confident lives,”... View Details

29 Sep 2020
Blog Post

New Life for Old Tech: Startup Provides Network Security Solutions for Obsolete Devices

legacy devices, so customers can understand how a device is functioning, how it has functioned in the past, and how it should be functioning within a network. The startup also provides tools that boost device performance within a network.... View Details

01 Jun 2008
News

Alumni Books

management in colleges and universities. What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales by Ram Charan (MBA ’65, DBA ’67) (Penguin Group) To upgrade the productivity of a company’s sales force,... View Details

Keywords: Management

19 Apr 2011
First Look

First Look: April 19

team to deliver a highly customized solution that absolutely requires Julia's expertise. This case presents an opportunity for students to analyze two prevailing aspects of organizational life: working in teams and working under pressure.... View Details

Keywords: Sean Silverthorne

2013
Book

What You're Really Meant To Do: A Road Map for Reaching Your Unique Potential

By: Robert Steven Kaplan

How do you create your own definition of success—and reach your unique potential? Building a fulfilling life and career can be a daunting challenge. It takes courage and hard work. Too often, we charge down a path leading to "success" as defined by those around us—and... View Details

Keywords: Career Planning; Vocational Guidance; Job Satisfaction; Satisfaction; Personal Development and Career; Customization and Personalization

Citation

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01 Sep 2005
News

Fanikos Is New HBS Club Liaison

strategic planning, marketing, and customer service to support club and association leaders in their efforts to provide learning, networking, and socializing opportunities for alumni. View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

01 Dec 2014
News

Creating the Shopping Experience of the Future

Production with Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring High Tech Katrina Lake Dressing by Number... View Details

Keywords: Christine Lejeune; fashion; technology

23 Feb 2011
First Look

First Look: Feb. 23

Incumbents Fare in the Face of Increased Service Competition? Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Abstract We explore the conditions under which service competition leads to customer defection from an incumbent and... View Details

Keywords: Sean Silverthorne

15 Jun 2021
News

Case Study: Inside Story

backing from Bling Capital, DCM, and Precursor Ventures. Saga grew its initial customer base during the pandemic as families searched for ways to stay connected across the distance, Lin says. Through the app, a user can share weekly... View Details

Keywords: Jen McFarland Flint; Motion Picture and Sound Recording Industries; Information

December 2017
Case

Clover Food Lab in 2016

By: Lena G. Goldberg, Sonia Smith and Sandra Bahous

Ayr Muir, founder and CEO of Clover Food Lab, has grown his restaurant chain from a single food truck to 11 thriving stores but he has no interest in running a regional chain. His ambition is to change the way America eats and his goal is national expansion. As he... View Details

Keywords: Restaurant Industry; Food; Growth Management; Strategic Planning; Brands and Branding; Marketing Strategy; Innovation and Management; Customer Satisfaction; Small Business; Expansion; Decision Choices and Conditions; Food and Beverage Industry