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Show Results For
- All HBS Web
(11,700)
- People (96)
- News (4,331)
- Research (4,084)
- Events (80)
- Multimedia (277)
- Faculty Publications (2,572)
- 13 Apr 2012
- HBS Seminar
Drazen Prelec, Professor of Management Science and Economics at MIT Sloan School of Management
- 14 May 2019
- HBS Seminar
Patti Williams, Wharton, University of Pennsylvania
Contextual Intelligence
I have come to a conclusion that may surprise you: trying to apply management practices... View Details
The Limits of Algorithmic Measures of Race in Studies of Outcome Disparities
We show that the use of algorithms to predict race has significant limitations in measuring and understanding the sources of racial disparities in finance, economics, and other contexts. First, we derive theoretically the direction and magnitude of measurement... View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
(Editor’s note: Fix This! is a series of occasional stories about industries that provide bad consumer experiences and how they can be fixed.) Consumers routinely list buying a car as the worst shopping View Details
- 01 May 2013
- News
Raphael Geismar, MBA 2006
58 years after he did meant something important to me.” The HBS experience proved “very different from anything I had known in France,” he says. “With professors, the relationships weren’t ‘topdown,’ but more like with peers, people who... View Details
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
Player A gets to keep the balance. But if declined, both players end up with nothing. Rationally, B should take any offer—even as little as $1—that's more than nothing. And yet, whenever this experiment is performed, B consistently... View Details
- 02 Aug 2022
- Blog Post
From HBS to Cutting-Edge Tech
customize the MBA experience to fit my needs. Looking back, what experiences stand out from your two years at HBS? The section experience is definitely a highlight at Harvard.... View Details
- Web
Esteves Hall | About
lighting to create a timeless design that will deepen the learning experience for thousands of participants annually from around the globe. About the Name André & Lilian Esteves Esteves Hall is named for André Esteves and his wife,... View Details
- Blog
The Harvard Business School Faculty Summer Reader 2023
entertaining experience during my leisure time. With this thoughtfully curated selection, I look forward to expanding my knowledge, gaining fresh perspectives, and finding moments of relaxation throughout the summer. Hise Gibson is a... View Details
- 22 Sep 2023
- News
Capital Connection
complexities of capitalizing their projects—from debt to equity funding options—on their own. This is precisely where DLS steps in, leveraging 20 years of industry experience and relationships to connect clients with the right investors.... View Details
- 01 Mar 2005
- News
Turkish Delight
BYFORD: Changing careers is well worth the effort. Grenville Byford (MBA ’79) was practical when he decided to pursue his interest in international relations. “Unless your name is Kissinger, you have to specialize in a particular area of the world,” he says. “As a... View Details
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
strategy management system that we make a rather bold claim that leadership is both necessary and sufficient for successful strategy execution. The necessary condition comes from our experience with the more than one hundred enterprises... View Details
Keywords: by Martha Lagace
- 31 Aug 2021
- Book
Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate
power mapping. Through the work and life experiences you expose yourself to, the books you read, the media you consume, the practice of self reflection, you can see the world as a web of interdependencies, such that our power is someone... View Details
Keywords: by Jay Fitzgerald
- 13 Jun 2014
- Working Paper Summaries
Handshaking Promotes Cooperative Dealmaking
- 07 Aug 2012
- Working Paper Summaries
When Supply-Chain Disruptions Matter
Keywords: by William Schmidt & Ananth Raman
- 26 Jan 2011
- Working Paper Summaries
Conveniently Upset: Avoiding Altruism by Distorting Beliefs about Others
- March 2025 (Revised April 2025)
- Case
Perplexity: Redefining Search
By: Suraj Srinivasan, Michelle Hu, Sriraghav Srinivasan and Radhika Kak
By early 2025, Perplexity had rapidly evolved from a modest startup into a popular "answer engine" valued at $9 billion. The company had boldly positioned itself as the disruptor to Google aiming to redefine search for the AI age. Through novel AI... View Details
Keywords: AI and Machine Learning; Venture Capital; Innovation Leadership; Technological Innovation; Internet and the Web; Business Startups; Competitive Strategy; Business Model; Technology Industry; United States
Srinivasan, Suraj, Michelle Hu, Sriraghav Srinivasan, and Radhika Kak. "Perplexity: Redefining Search." Harvard Business School Case 125-093, March 2025. (Revised April 2025.)
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
- 2021
- Book
The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World
By: Andrew J. Hoffman
Society and democracy are ever threatened by the fall of fact. Rigorous analysis of facts, the hard boundary between truth and opinion, and fidelity to reputable sources of factual information are all in alarming decline. A 2018 report published by the RAND Corporation... View Details
Hoffman, Andrew J. The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World. Stanford University Press, 2021. (Winner of the 2022 Responsible Research in Business Management Award.)