Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (6,269) Arrow Down
Filter Results: (6,269) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (6,269)
    • People  (3)
    • News  (1,339)
    • Research  (4,166)
    • Events  (16)
    • Multimedia  (81)
  • Faculty Publications  (2,899)

Show Results For

  • All HBS Web  (6,269)
    • People  (3)
    • News  (1,339)
    • Research  (4,166)
    • Events  (16)
    • Multimedia  (81)
  • Faculty Publications  (2,899)
← Page 206 of 6,269 Results →

    John Pepper

    Spending his entire private sector career with P&G, Pepper prides himself on heightening P&G’s commitment to customer satisfaction and to creating the “Organization 2005” initiative, which is intended to promote “speed,... View Details
    Keywords: Personal Care & Home Products
    • Web

    Field Course: Ideation and Prototyping for Innovation - Course Catalog

    can be found here . Accepted students will be notified by August 15, 2025. Learning Objectives Most early-stage ventures and new products fail because too few customers want what’s offered. Specifically, either: 1) the product doesn’t... View Details
    • 30 Jun 2015
    • First Look

    First Look: June 30, 2015

    in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure repeated memorable service encounters; (2) customers buy... View Details
    Keywords: Carmen Nobel
    • 09 Jan 2006
    • Research & Ideas

    What Really Drives Your Strategy?

    process; all these other elements have an impact as well. Q: What role do customers play? Bower: In the ordinary course of events, when managers of business units make proposals for investments, they are almost always driven by... View Details
    Keywords: by Martha Lagace
    • 17 Apr 2017
    • Research Event

    The Most Pressing Issues for Platform Providers in the Sharing Economy

    is just one of many dilemmas that can incite insomnia in a sharing-economy platform provider. There’s also the threat of disintermediation between producers and consumers; the fear of trying to compete in a winner-take-all market; and the challenge of attracting View Details
    Keywords: by Carmen Nobel; Service
    • 08 Jul 2021
    • Blog Post

    Managing Sustainable Advantage with Key ESG Co-Founders, Anne-Marie Schoonbeek and Heleen van Poecke

    them to build a business where they could: Help their customers unlock value while improving their impact on society Put their Finance, Consulting and SaaS experience to good use. Conversations with HBS alumni at large, mid-sized, and... View Details
    Keywords: Entrepreneurship; Technology
    • 01 Dec 2018
    • News

    Alumni and Faculty Books for December 2018

    the author’s debt to Belvedere College and the Jesuits as the great influence on his life philosophy and life choices. McEvoy also reflects on how Irish banks morphed from being customer oriented, conservative, dull, and profoundly honest... View Details

      Edward G. Gardner

      Gardner began mixing hair and beauty products for blacks out of his basement during the 1940s. Around 1960, he began working for another beauty supply business and when it went bankrupt, Gardner took its customers and began producing his... View Details
      Keywords: Personal Care & Home Products
      • 18 Oct 2016
      • First Look

      October 18, 2016

      2016 New York: HarperBusiness Competing Against Luck: The Story of Innovation and Customer Choice By: Christensen, Clayton M., Taddy Hall, Karen Dillon, and David S. Duncan Abstract—The foremost authority on innovation and growth presents... View Details
      Keywords: Sean Silverthorne
      • 25 Mar 2019
      • News

      Rent The Runway Joins the Unicorn Club

      two core tenets, saying that “Rent the Runway has consistently demonstrated an ability to innovate and improve its customer experience and technology.” READ MORE View Details
      Keywords: Clothing and Clothing Accessories Stores; Retail Trade
      • 01 Apr 1998
      • News

      The Cole Room: A Wealth of Resources for Job-Seekers

      wide range of resources on hand. In addition, Cole Room librarians will perform customized job research for alumni for a fee. These searches can range from screening for lists of companies based on industry and geographic criteria, to... View Details
      • 9 AM – 10 AM EDT, 12 Jun 2019
      • HBS Online

      HBS Online Disruptive Strategy

      Make innovation a reality with strategies from two-time World's Most Innovative Business Thinker, Clayton Christensen. June 12, 2019 - July 10, 2019 View Details
      • 9 AM – 10 AM EDT, 03 Apr 2019
      • HBS Online

      HBS Online Disruptive Strategy

      Make innovation a reality with strategies from two-time World's Most Innovative Business Thinker, Clayton Christensen. Program Dates: April 3, 2019 - May 15, 2019 View Details
      • 02 Nov 2016
      • What Do You Think?

      Are Employees Becoming Job 'Renters' Instead of 'Owners'?

      “It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated... View Details
      Keywords: by James Heskett
      • 25 Aug 2022
      • News

      Case Study: Sound Check

      making sure our existing customers still win and that we can still grow in that market,” says Pemberton. Should LS stick with the formula that’s been working, or should they make the leap to enterprise sales and commit to the scaling it... View Details
      Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
      • January 2018 (Revised August 2020)
      • Background Note

      Continuous Software Development: Agile's Successor

      By: Jeffrey J. Bussgang, Samuel Clemens and Olivia Hull
      In recent years, the twin software development methodologies of continuous delivery and continuous deployment have risen to prominence in the start-up world and beyond. These methods have enabled technology companies large and small to accelerate their product... View Details
      Keywords: Continuous Improvement; Continuous Development; Continuous Delivery; Continuous Integration; Product Development Processes; Computer Programming; Agile; Waterfall; Software Applications; Software Engineering; Applications and Software; Information Technology; Technological Innovation; Product Development; Customer Focus and Relationships; Entrepreneurship; Organizational Change and Adaptation; Organizational Structure; Quality; Product Marketing; Product; Infrastructure; Information Infrastructure; Computer Industry; Technology Industry; Information Technology Industry; Web Services Industry; Massachusetts; Boston
      Citation
      Educators
      Purchase
      Related
      Bussgang, Jeffrey J., Samuel Clemens, and Olivia Hull. "Continuous Software Development: Agile's Successor." Harvard Business School Background Note 818-055, January 2018. (Revised August 2020.)
      • 24 Apr 2018
      • First Look

      First Look at New Research and Ideas, April 24, 2018

      April 2018 Management Science Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits By: Bell, David R., Santiago Gallino, and Antonio Moreno Abstract—Omnichannel environments where customers shop online and offline at... View Details
      Keywords: Sean Silverthorne
      • October 2007
      • Article

      Grist: A Strategic Approach to Climate

      By: Michael E. Porter and Forest Reinhardt
      Climate change will affect everything businesses do, as government efforts to mitigate carbon emissions cause their prices to rise steeply. This special edition of Forethought takes a hard-nosed look at the risks and opportunities of climate change. Michael E. Porter... View Details
      Keywords: Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Leadership; Logistics; Corporate Social Responsibility and Impact; Performance Improvement; Climate Change; Competitive Advantage; Corporate Strategy
      Citation
      Find at Harvard
      Related
      Porter, Michael E., and Forest Reinhardt. "Grist: A Strategic Approach to Climate." Forethought. Harvard Business Review 85, no. 10 (October 2007): 22–26.
      • December 2007 (Revised April 2008)
      • Case

      Alltech...naturally

      By: David E. Bell and Mary L. Shelman
      Entrepreneur Pearse Lyons had built Alltech into the fastest growing company in the global animal health industry through innovative technology, creative marketing, and strong branding. Sel-Plex, a proprietary Alltech product, had shown important health benefits for... View Details
      Keywords: Brands and Branding; Leadership Development; Customer Focus and Relationships; Expansion; Technological Innovation; Intellectual Property; Sales; Value Creation; Business Model; Growth and Development Strategy; Health Industry
      Citation
      Educators
      Purchase
      Related
      Bell, David E., and Mary L. Shelman. "Alltech...naturally." Harvard Business School Case 508-033, December 2007. (Revised April 2008.)
      • 01 Apr 2002
      • News

      Professorship Brings Brierley's HBS Connection Full Circle

      members, Epsilon engineered many of the ‘customer relationship' techniques that make today's customer loyalty programs so successful," says Brierley, who served as Epsilon's president and CEO for its first ten years. In 1980, serving... View Details
      Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Professional Services
      • ←
      • 206
      • 207
      • …
      • 313
      • 314
      • →
      ǁ
      Campus Map
      Harvard Business School
      Soldiers Field
      Boston, MA 02163
      →Map & Directions
      →More Contact Information
      • Make a Gift
      • Site Map
      • Jobs
      • Harvard University
      • Trademarks
      • Policies
      • Accessibility
      • Digital Accessibility
      Copyright © President & Fellows of Harvard College.