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  • All HBS Web  (6,269)
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    • News  (1,339)
    • Research  (4,166)
    • Events  (16)
    • Multimedia  (81)
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Show Results For

  • All HBS Web  (6,269)
    • People  (3)
    • News  (1,339)
    • Research  (4,166)
    • Events  (16)
    • Multimedia  (81)
  • Faculty Publications  (2,899)
← Page 206 of 6,269 Results →
  • 10 Jun 2002
  • Research & Ideas

Reinventing the Industrial Giant

GMBuyPower.com, which enables customers to order cars online. The second is the development of its OnStar technology, which, according to the company's 1999 annual report, will enable the first "Web car." 72 The third change is... View Details
Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing
  • 01 Mar 2018
  • News

Money (Actually) Can Buy Happiness

found that when you get a $25 bonus for yourself, not much happens. But if you get $25 to spend on a teammate, it makes you happier, and in some cases, it can also improve the coordination of the team. On the customer side, we’ve done... View Details
Keywords: April White
  • Web

Paul Baier | Baker Library

Paul Baier MBA 1994, PurchasingCenter.com, Excara Play Video duration: 57:53 Paul Baier, HBS 1994. Interview conducted in June 2002 Paul Baier, HBS 1994, launched several entrepreneurial ventures. His first, Compare.com, enabled customers... View Details
  • 01 Sep 2008
  • News

Say “Green Cheese”

be shared. Newsweek noted that about three-quarters of Shutterfly’s customers are women because they typically serve as their families’ “chief memories officer.” View Details
Keywords: News, Library, Internet, and Other Services; Information; Printing and Related Support Activities; Manufacturing
  • May 2020 (Revised January 2022)
  • Case

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (A)

By: Linda A. Hill, Allison J. Wigen and Emily Tedards
Michael Ku joined Pfizer in 2011, after the company had undergone three large-scale mergers and acquisitions. His mission was to drive the digital transformation of the company’s clinical supply chain, but he knew he had to start with the culture. Over the next eight... View Details
Keywords: Innovation; Digital; Change; Culture; Management; Talent; Pharmaceutical Companies; Customer-centricity; Collaboration; Cross-functional Management; Purpose; Leadership; Innovation and Invention; Transformation; Organizational Culture; Change Management; Talent and Talent Management; Customer Focus and Relationships; Supply Chain; Decision Making; Mission and Purpose
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Hill, Linda A., Allison J. Wigen, and Emily Tedards. "Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (A)." Harvard Business School Case 420-108, May 2020. (Revised January 2022.)
  • 08 Mar 2012
  • Research & Ideas

Unplugged: What Happened to the Smart Grid?

efficiency, remote troubleshooting, and customer personalization—has been delayed despite wide acceptance by many experts that the existing power system is falling far short of America's energy needs. In 2009, energy demand in the United... View Details
Keywords: by Dina Gerdeman; Energy; Utilities
  • 11 Apr 2007
  • Research & Ideas

Adding Time to Activity-Based Costing

McKinsey to found Acorn Systems where he developed software to incorporate time equations into ABC. The software modeled how, for example, the time to process a customer order would vary depending on whether it was a standard or a View Details
Keywords: by Sarah Jane Gilbert
  • 01 Oct 2001
  • News

Q&A: Orin Smith

revolutionized the way Americans drink coffee. In his spare time, he enjoys golf and skiing, and names a Seattle Starbucks location in his Capitol Hill neighborhood as his favorite store. Customers might even enjoy a double-tall-nonfat... View Details
Keywords: Hanna, Julia; Hospitality; Food and Beverage Stores; Retail Trade

    Clarence Saunders

    Having made a name for himself as a grocery wholesaler, Saunders decided to embark on a plan of revolutionizing the common supermarket. Removing unnecessary clerks, creating elaborate aisle displays and rearranging the store to force View Details
    Keywords: Retail

      Cedric H. Rieman

      Rieman posted ten consecutive years of top level financial performance as head of Gardner-Denver. Under his leadership, Gardner-Denver expanded its base of industrial machinery customers and doubled both revenues and earnings. While it... View Details
      Keywords: Fabricated Goods
      • 01 Dec 2017
      • News

      2017 in Finance: Helping Consumers Improve Their Financial Life

      Large consumer banks have historically collected a lot of data on their customers, which they have used to sell standardized products. Increasingly, however, we have seen new entrants using customer data to help the consumer and provide... View Details
      Keywords: Omer Ismail (MBA 2007), chief commercial officer, Marcus by Goldman Sachs, the firm’s digital consumer financial services business; Finance
      • 01 Mar 2018
      • News

      What I Do: Philippe Hellich (MBA 1996)

      Founded in Sweden in 1943, IKEA is the world’s largest furniture retailer, outfitting dorm rooms and designer homes around the globe. A company that engages nearly a billion customers every year and employs over 194,000 workers in 49... View Details
      Keywords: Julia Hanna; illustrations by Peter and Maria Hoey
      • 27 Sep 2018
      • Working Paper Summaries

      Large-Scale Demand Estimation with Search Data

      Keywords: by Tomomichi Amano, Andrew Rhodes, and Stephan Seiler; Retail
      • Article

      Product Positioning in a Two-Dimensional Vertical Differentiation Model: The Role of Quality Costs

      By: Dominique Lauga and Elie Ofek
      We study a duopoly model where consumers are heterogeneous with respect to their willingness to pay for two product characteristics and marginal costs are increasing with the quality level chosen on each attribute. We show that while firms seek to manage competition... View Details
      Keywords: Duopoly and Oligopoly; Customers; Quality; Product Positioning; Competition; Management; Cost; Product
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      Lauga, Dominique, and Elie Ofek. "Product Positioning in a Two-Dimensional Vertical Differentiation Model: The Role of Quality Costs." Marketing Science 30, no. 5 (September–October 2011): 903–923.
      • October 2000 (Revised November 2000)
      • Case

      New Economy Ethics: YouKnowIt.com

      By: Joseph L. Badaracco Jr. and Kim Slack
      Entrepreneur Janice Schwartz is hoping to grow her start-up company by creating a technical advisory board and compensating members with discounted company stock. Schwartz is considering six candidates that can help her online education company in a variety of ways: as... View Details
      Keywords: Business Startups; Crime and Corruption; Customers; Entrepreneurship; Venture Capital; Governing and Advisory Boards; Media; Networks; Internet
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      Badaracco, Joseph L., Jr., and Kim Slack. "New Economy Ethics: YouKnowIt.com." Harvard Business School Case 301-050, October 2000. (Revised November 2000.)

        Robert F. McDermott

        diversified financial services enterprise with over $30 billion in assets. His deep commitment to customer service and concern for employee satisfaction were recognized by industry analysts who often ranked USAA as the best managed... View Details
        Keywords: Finance

          Albert H. Gordon

          internationally when he opened Kidder, Peabody offices in Hong Kong and Japan. Known for his integrity, commitment to employees, and customer dedication, Gordon was considered one of the most respected icons on Wall Street for half a... View Details
          Keywords: Finance
          • November 2016
          • Case

          Pete & Gerry's

          By: Jose Alvarez and Natalie Kindred
          Keywords: "Pete & Gerry's; " Eggs; Egg Industry; Avian Flu; Cage Free; Free Range; Agribusiness; Agriculture; Industry Structure; Industry Evolution; Price Volatility; Small Business; Strategy Formulation; Branding; Marketing; Premium Brand; Growth; Consumer; Consumer Behavior; Animal Welfare; Retail; Grocery; Food Labeling; Animal-Based Agribusiness; Advertising Campaigns; Business Model; Change; Change Management; Disruption; Transition; Trends; Volatility; Customer Value and Value Chain; Entrepreneurship; Food; Ethics; Health; Problems and Challenges; Operations; Sales; Risk and Uncertainty; Quality; Public Opinion; Value; Strategy; Agriculture and Agribusiness Industry; Retail Industry; United States
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          Alvarez, Jose, and Natalie Kindred. "Pete & Gerry's." Harvard Business School Case 517-048, November 2016.

            David H. McConnell

            McConnell was a pioneer in door-to-door selling. With Avon, he created a significant earning opportunity for housewives and other women before they won the right to vote. His products were sold by women in the communities where they and their View Details
            Keywords: Personal Care & Home Products
            • December 2005 (Revised July 2006)
            • Case

            Bunge: Poised for Growth

            By: David E. Bell and Mary L. Shelman
            As CEO of the world's largest oilseed processor, Alberto Weisser of Bunge must not only decide how quickly to expand in fast-growing markets of Eastern Europe and Asia, but also how best to leverage the firm's global footprint and leadership position. The firm is... View Details
            Keywords: Customer Focus and Relationships; Trade; Global Strategy; Leadership; Growth Management; Management Style; Demand and Consumers; Supply Chain; Integration; Technology; Agriculture and Agribusiness Industry; Biotechnology Industry; Asia; Europe
            Citation
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            Bell, David E., and Mary L. Shelman. "Bunge: Poised for Growth." Harvard Business School Case 506-036, December 2005. (Revised July 2006.)
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