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Show Results For
- All HBS Web
(9,534)
- People (41)
- News (3,230)
- Research (4,072)
- Events (42)
- Multimedia (158)
- Faculty Publications (2,841)
- Profile
Kwame Owusu-Kesse
balance of hard and soft skills-analytical frameworks, evidence based reasoning, communication and listening skills-provided great preparation for both internship summers, and will serve as important tools moving forward as I try to... View Details
- October 1977 (Revised May 1993)
- Teaching Note
Harriman Center for Communications, Teaching Note
Keywords: Communication
- December 2022
- Article
Kindness in Short Supply: Evidence for Inadequate Prosocial Input
By: Jennifer E. Abel, Preeti Vani, Nicole Abi-Esber, Hayley Blunden and Juliana Schroeder
In everyday life, people often have opportunities to improve others’ lives, whether offering well-intentioned advice or complimenting someone on a job well done. These are opportunities to provide “prosocial input” (information intended to benefit others), including... View Details
Abel, Jennifer E., Preeti Vani, Nicole Abi-Esber, Hayley Blunden, and Juliana Schroeder. "Kindness in Short Supply: Evidence for Inadequate Prosocial Input." Art. 101458. Current Opinion in Psychology 48 (December 2022).
- September 1982 (Revised March 1989)
- Background Note
Managing Interpersonal Feedback
Provides a discussion of both the importance and some possible pitfalls that may be encountered when one tries to talk candidly with others about their behavior on the job. View Details
Barnes, Louis B. "Managing Interpersonal Feedback." Harvard Business School Background Note 483-027, September 1982. (Revised March 1989.)
- October 14, 2019
- Article
The Truth About Open Offices: There Are Reasons Why They Don't Produce the Desired Interactions
By: Ethan Bernstein and Ben Waber
It’s never been easier for workers to collaborate—or so it seems. Open, flexible, activity-based spaces are displacing cubicles, making people more visible. Messaging is displacing phone calls, making people more accessible. Enterprise social media such as Slack and... View Details
Keywords: Buildings and Facilities; Interpersonal Communication; Communication Technology; Design; Human Resources; Performance Productivity; Organizational Design
Bernstein, Ethan, and Ben Waber. "The Truth About Open Offices: There Are Reasons Why They Don't Produce the Desired Interactions." Harvard Business Review 97, no. 6 (November–December 2019): 82–91.
- 01 Dec 2020
- News
In the Zone
11,000 community members. Owusu-Kesse had already spent a year at Canada’s side, thanks to an externship sponsored by his employer, Morgan Stanley. Now Canada wanted him back. “I had no idea how much money I would make. I had no idea what... View Details
- 08 Sep 2020
- Sharpening Your Skills
Capitalism Works Better When I Can See What You're Doing
Transparency, the concept if not the reality, is all the rage in business circles. If you knew why a company charged a certain price for a product, would you be more willing to pay it? If your boss confessed her managerial screw-ups, would you feel more comfortable... View Details
Keywords: by Sean Silverthorne
- February 2004
- Article
How to Have an Honest Conversation About Your Strategy
By: Michael Beer and Russell Eisenstat
Beer, Michael, and Russell Eisenstat. "How to Have an Honest Conversation About Your Strategy." Harvard Business Review 82, no. 2 (February 2004): 82–89.
- 2012
- Book
Talk, Inc. : How Trusted Leaders Use Conversation to Power Their Organizations
By: Boris Groysberg and Michael Slind
How can leaders make their big or growing companies feel small again? How can they recapture the "magic"--the tight strategic alignment, the high level of employee engagement--that drove and animated their organization when it was a start-up? As more and more... View Details
Keywords: Leadership; Interpersonal Communication; Organizational Culture; Social and Collaborative Networks; Spoken Communication
Groysberg, Boris, and Michael Slind. Talk, Inc. How Trusted Leaders Use Conversation to Power Their Organizations. Harvard Business Review Press, 2012.
- 17 Nov 2008
- Research & Ideas
Decoding the Artful Sidestep
We heard question-dodging in the U.S. presidential debates not long ago. And everyone hears it in normal political discourse, in business meetings, and in typical daily life—but are people really listening? Sometimes, it seems, individuals who are asked a difficult... View Details
Keywords: by Martha Lagace
- September 2014 (Revised January 2015)
- Module Note
Building Effective Working Relationships
This note introduces a framework for deliberately building effective interpersonal relationships. First, we will define the necessary attributes of these relationships. Next, we will discuss common barriers to effectiveness. Lastly, we will provide tools to build and... View Details
Keywords: Interpersonal Relations; Power And Influence; Networks; Interpersonal Communication; Performance Effectiveness
Ramarajan, Lakshmi. "Building Effective Working Relationships." Harvard Business School Module Note 415-030, September 2014. (Revised January 2015.)
- August 1977 (Revised July 1986)
- Background Note
How to Run a Meeting
Describes a number of simple techniques for planning and conducting management meetings. View Details
Ware, James P. "How to Run a Meeting." Harvard Business School Background Note 478-003, August 1977. (Revised July 1986.)
- 26 Sep 2013
- News
Panera CEO Takes the Food Stamps Challenge
Ron Shaich, the CEO and founder of Panera Bread lived on a food and beverage budget of $4.50 per day for a week. That figure is about the same amount someone receiving food assistance would get per day. He joins Here & Now to share what he’s learned from the... View Details
- 18 Nov 2020
- News
Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar
what happened to George Floyd,” says Jack. “But in the Black community there are many stories like his that don’t get attention. It’s not new and it’s still happening. We need to bring these critical stories to the attention of people who... View Details
Keywords: Margie Kelley
- 29 Mar 2023
- News
Robert Kraft Launches Campaign to Combat Antisemitism
Photo courtesy New England Patriots Photo courtesy New England Patriots New England Patriots owner Robert Kraft (MBA 1965) launched a $25 million "Stand Up to Jewish Hate" campaign last week, which is "aiming to raise awareness nationwide about soaring incidents of... View Details
- 23 Sep 2020
- News
HBS Action Plan for Racial Equity
that creates unacceptable, even dire inequities for our Black community members,” writes Nohria. “This moment has made urgently clear that the School must redouble its commitment to combat racism—and anti-Black racism in particular—to... View Details
- March 2019
- Article
Antitrust as Speech Control
By: Hillary Greene and Dennis Yao
Antitrust law, at times, dictates who, when, and about what people can and cannot speak. It would seem then that the First Amendment might have something to say about those constraints. And it does, though perhaps less directly and to a lesser degree than one might... View Details
Greene, Hillary, and Dennis Yao. "Antitrust as Speech Control." William & Mary Law Review 60, no. 4 (March 2019): 1215–1267.
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
to the customer's wants and needs. Two-way communication occurs at the third level with customer- or retailer-initiated feedback loops. “I think Nordstrom is a great example of a retailer that's doing it well” Alvarez has had hands-on... View Details