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Show Results For
- All HBS Web
(6,054)
- People (12)
- News (790)
- Research (4,494)
- Events (12)
- Multimedia (22)
- Faculty Publications (3,540)
- 02 Nov 2020
- Blog Post
WE RISE
personal relationships and pattern matching. “We’re already seeing the current economic changes impacting women disproportionately as some women have to drop out of the labor force to look after children. It’s important that we not only keep bringing more women into... View Details
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary widely as... View Details
Keywords: by Susan Young
- 01 Feb 2000
- News
Financial Services 24/7
about a week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary... View Details
Keywords: Susan Young
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
strategic and general management issues facing service organizations as well as the management of service in manufacturing companies. The multidisciplinary unit focuses on three functions critical to the effective delivery of service:... View Details
Keywords: Susan Young
- 01 Dec 2001
- News
Navigating Success in Volatile Times
The theme of this year's annual HBS African-American Alumni Association (HBSAAA) conference, "Navigating Success in Volatile Times," seemed particularly apropos after the incidents of September 11. "Like many organizations with events... View Details
- 2006
- Chapter
History, Structure, and Practices: San Pedro Longshoremen in the Face of Change
Keywords: History; Practice; Organizational Structure; Change; Distribution Industry; Distribution Industry; Los Angeles
McGinn, Kathleen L. "History, Structure, and Practices: San Pedro Longshoremen in the Face of Change." Chap. 14 in Exploring Positive Relationships at Work: Building a Theoretical and Research Foundation, edited by J. Dutton and B. Ragins, 265–275. Mahwah, NJ: Lawrence Erlbaum Associates, 2006.
- June 1992 (Revised May 1996)
- Case
Xerox Corp.: Leadership Through Quality (C)
Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals. View Details
Jick, Todd D. "Xerox Corp.: Leadership Through Quality (C)." Harvard Business School Case 492-046, June 1992. (Revised May 1996.)
- August 2019 (Revised January 2020)
- Case
Essential Explorations at MUJI
By: Tomomichi Amano, Das Narayandas, Naoko Jinjo and Akiko Kanno
Launched as a private brand in 1980 to counter the increasingly brand-conscious consumer in Japan, MUJI offered beautifully designed, fairly priced, no-frills quality goods. The once modest private label brand with 40 products had expanded significantly by 2019 to more... View Details
Keywords: Product Portfolio Management; Brands and Branding; Product; Management; Change Management; Mission and Purpose; Retail Industry; Japan
Amano, Tomomichi, Das Narayandas, Naoko Jinjo, and Akiko Kanno. "Essential Explorations at MUJI." Harvard Business School Case 520-024, August 2019. (Revised January 2020.)
- July 1998 (Revised April 2001)
- Case
Bank of Ireland (BOI): Internet Strategy
Conor O'Toole, Internet business executive, must consider how to take the Bank of Ireland on-line. The bank, and Ireland, and most of continental Europe, lagedlagged behind the United States in adopting Internet techologytechnology. O'Toole wondered how he should... View Details
Keywords: Organizational Change and Adaptation; Leading Change; Internet; Banks and Banking; Banking Industry; Republic of Ireland
Sviokla, John J., and Michael Quinn. "Bank of Ireland (BOI): Internet Strategy." Harvard Business School Case 399-012, July 1998. (Revised April 2001.)
- 01 Jun 2025
- News
Alumni Achievement Awards 2025
Edited by Julia Hanna; photographs by Susan Young Award Recipients Video MORE ON THE RECIPIENTS Read more about the 2025 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2025 recipients, and learn... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
fate we have to accept, Sambvani explains. Better voice technology and AI-based tools already exist, and some large organizations are deploying them in modern, innovative systems that don’t routinely confound their customers. “But most... View Details
- 20 Mar 2012
- First Look
First Look: March 20
rely on indirect governance through regulated competition among political as well as economic actors in structures that in many ways parallel the competition found in organized sports. Inevitably these two systems develop as well as... View Details
Keywords: Sean Silverthorne
- 01 Feb 2000
- News
Executives Convene to Discuss Consumer-Driven Health Care
of insurance, and a defined contribution by the employer. Participants largely agreed that a radical change in attitude had occurred. The question was not whether a consumer-driven system will result but how soon. Health Industry Alumni... View Details
- 01 Jun 2013
- News
Five Bright Ideas
organization is involved, we charge. Advertising also brings in revenue." ALISON enables potential employers to immediately test the skill of certificate-holding ALISON graduates through 20-question "flash tests" that assess their... View Details
- Web
Past Projects | Social Enterprise | Harvard Business School
Arts Focus: Arts Funding Team: Victoria Sung Description: Over the fall term, I worked with Lincoln Center for the Performing Arts to conceptualize and create a prototype for Lincoln Center Global Perspectives, an annual publication that seeks to establish the View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s... View Details
- Web
Financing New Ideas - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
my definition of the word—constructive. I am building men and companies." Georges F. Doriot, in "General Doriot"s Dream Factory," Fortune , August 1967 50 Doriot also championed a global community of venture capitalists by promoting venture capital View Details
- Web
Courses by Faculty Unit - Course Catalog
Benjamin N. Roth Natalia Rigol Spring 2026 Q3Q4 3.0 Business Solutions for the Poor (Global and Local) (also listed under General Management and Marketing) Kash Rangan Benjamin N. Roth Natalia Rigol Fall 2025 Q1Q2 3.0 Challenges and Opportunities in the Restaurant... View Details
- 01 Jun 2008
- News
The Prophet of Start-Ups
the VC community to see itself as a real industry.” The venture capital industry began to take shape after World War II on the northeastern seaboard when in 1946 Doriot became president of the first public venture capital firm:... View Details
- 04 Dec 2012
- First Look
First Look: December 4
Homophily and Structure in a Formal Organization Authors:Adam M. Kleinbaum, Toby E. Stuart, and Michael Tushman Publication:Organization Science Abstract Homophily in social relations results from both individual preferences and selective... View Details
Keywords: Carmen Nobel