Humane - Publications - Faculty & Research

21 Jan 2022
News

5 Questions Every Manager Needs to Ask Their Direct Reports

24 Sep 2021
News

A Labor Movement for the Platform Economy

Keywords: Gig economy; gig workers

22 Jul 2021
News

4 Strategies for Building a Hybrid Workplace that Works

15 Sep 2020
News

How To Make Diversity a Reality

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes “We have been very successful at finding people of color to be operating partners, to be employees at ICV. We've been doing this for two decades. We've had no problem finding talent.” “We have been very... View Details

18 Jun 2001
Lessons from the Classroom

Why Leaders Need Great Books

thinking about character, or accountability, or—if you're a practical person rather than a theoretician—about getting things done; about pragmatism." 'A Struggle' Leadership is, in part, a struggle of flawed human beings, said... View Details

Keywords: by Martha Lagace

Portrait Project

Rohit Pursram

security. Unconditionally love my friends and family, learn forgiveness, fight negativity, and value the softer side of humanity. And as I pursue these grand dreams, make sure I am true to myself and fundamental human virtues like... View Details

Portrait Project

Charles Duhigg

eyes. I'm initially untrusting. I probe the corners to test if it's true. And then, as relief finally settles in, I greedily peer around a world in perfect focus. For a few minutes, before minutiae renders me sightless again, I see everything. View Details

Portrait Project

Anmol Gupta

later, only the classrooms have changed. The learning never stops. The operating room is my favorite playground, the human body my most challenging puzzle, and my patients a humbling reminder: people won’t ever care how much you know,... View Details

24 Apr 2014
News

Inspiring conversations around the world

need for us to reach out to one another as nations, as humans,” says Bussel, an Israeli-born artist who divides her time between Los Angeles and Tel Aviv. “One cannot separate art from the human experience, from the world we live in, the... View Details

February 2024
Case

Levels.fyi: How Negotiations Coaching and Pay Transparency Change Job Market Outcomes

By: Zoë B. Cullen

Salary information is everywhere. What impact does it have on compensation? How should employees and employers use salary information in negotiations? This case brings to light how pay information affects behavior and job market outcomes in surprising ways. View Details

Keywords: Knowledge Use and Leverage; Compensation and Benefits; Negotiation

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2022
White Paper

The Partnership Imperative: Community Colleges, Employers, & America's Chronic Skills Gap

By: Joseph B. Fuller and Manjari Raman

The nature of work has changed dramatically across industries in the last few decades due to rapid and repeated waves of automation. Nowhere is this more evident than in middle-skills positions—those that require less than a four-year college degree but more than... View Details

Keywords: Future Of Work; Human Capital; Competency and Skills; Training; Higher Education; United States

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Article

Geographic Mobility, Immobility, and Geographic Flexibility—A Review and Agenda for Research on the Changing Geography of Work

By: Prithwiraj Choudhury

I review and integrate a wide range of literature that has examined how geographic mobility of high-skilled workers creates value for organizations and individuals. Drawing on this interdisciplinary literature, I document that geographic mobility creates value by... View Details

Keywords: Geographic Mobility; Frictions; Work-from-anywhere; Employees; Geographic Location; Organizational Change and Adaptation

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2017
Working Paper

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance

By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino

How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload, individuals can increase their service time, up to a point, to complete work more... View Details

Keywords: Employees; Decision Making; Performance Effectiveness; Performance Productivity

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January 2017 (Revised May 2019)
Case

Kjell and Company: Motivating Salespeople with Incentive Compensation (A)

By: Doug J. Chung

Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details

Keywords: Salesforce Management; Compensation and Benefits; Change; Decision Making; Electronics Industry; Sweden

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March 2016
Supplement

Trouble at Tessei

By: Ethan Bernstein and Ryan W. Buell

In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details

Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan

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November 2009
Teaching Note

RL Wolfe: Implementing Self-Directed Teams (Brief Case)

By: David A. Garvin and Elizabeth Collins

Teaching Note for 4063 View Details

Keywords: Work Force Management; Employee Empowerment; Motivation; Motivation and Incentives; Employee Relationship Management

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November 2007
Supplement

Differences at Work: Ben (B)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Ben (B) HBS Case No. 9-408-043 Ben shares his colleague's comment with another colleague who empathizes with Ben's discomfort but dismisses the remark as a joke, leaving Ben to decide whether he wants to confront his colleague. View Details

Keywords: Employees; Conflict and Resolution; Perception

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November 2003 (Revised March 2004)
Case

General Motors Corporation: Retiree Benefit Risk Management (A)

By: David F. Hawkins and Jacob Cohen

General Motors issues $17 billion and uses $10 billion to reduce an unfunded pension obligation. View Details

Keywords: Retirement; Accounting; Compensation and Benefits; Auto Industry; United States

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October 2002
Supplement

NerveWire: A Tale of Two Executives

By: Nitin Nohria

A series of five segments that include NerveWire, Inc., A Day in the Life of Malcolm Frank, A Day in the Life of Kirk Arnold, Employee Observations of Malcolm and Kirk, and Malcolm and Kirk Discuss Co-Leadership. View Details

Keywords: Employees; Leadership; Organizations; Performance Evaluation; Behavior

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