Customers - Publications - Faculty & Research

01 Dec 2014
News

Making Big Data Fashionable

Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring High Tech Katrina Lake Dressing by Number Dressing by Number... View Details

Keywords: Christine Lejeune; fashion; Market Research, Photo, Translation, Veterinary and Other Services; Professional Services

Profile

Adam Kanner

percent to 50 percent of tickets to live events go unsold. Reasons for this excess capacity vary, from a hefty rise in ticket prices for concerts and sporting events over the past decade, to a wave of digital entertainment options that keep View Details

01 Jun 2024
News

Case Study: Ready for an Upgrade

Illustration by Alvaro Dominguez The Los Angeles–based startup Stell was borne of a pain point almost as old as recorded history itself: paperwork. One of Stell’s cofounders, Malory McLemore (MBA 2022), had landed a job as an engineer at Airbus after earning a... View Details

Keywords: Jen McFarland Flint; Computer Systems Design and Related Services; Professional Services

01 Feb 1997
News

OPM Celebrates 21st Anniversary at Gala Florida Reunion

H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that... View Details

29 May 2001
Research & Ideas

How Technological Disruption Changes Everything

market where customers are being overserved by the prevailing offerings. The concept of "overshooting" suggests that companies try to keep prices and margins high by developing products with many more features than View Details

Keywords: by Sean Silverthorne; Health

Web

Teaching Support for HBS Faculty | Baker Library

environment. We assist with integrating resources and research skill development into the curriculum to achieve teaching objectives and enhance student learning. We support faculty teaching groups with case/exhibit updates for classroom use. We also deliver in-class... View Details

Web

The Roundtables - Entrepreneurship

NeueHouse in Madison Square Park for customized discussions, a reception and dinner featuring a fireside chat between Professor Bill Sahlman and Brian Bedol founder of Bedrocket Media Ventures, Bluefin Labs, CBS College Sports Network,... View Details

15 Oct 2012
Research & Ideas

Why Business IT Innovation is so Difficult

has to be implemented across a large, distributed organization. "Large firms definitely had some work to do to adopt," says McElheran. "But it seems that the best firms had practices in place to deal with the complexity. The real stumbling block was that their View Details

Keywords: by Maggie Starvish

August 2021
Case

Livongo: Scaling a Purpose-Driven Organization in Healthcare

By: Ranjay Gulati, Aseem Shukla and Reva Nohria

When seasoned entrepreneur Glen Tullman founded the chronic health care startup Livongo in 2014, it was personal. His son lived with diabetes, and Tullman knew firsthand how taxing it could be to manage such an unrelenting disease. Livongo set out to empower people... View Details

Keywords: Healthcare Industry; Scaling; Telehealth; Health Care and Treatment; Small Business; Internet and the Web; Customer Focus and Relationships; Growth and Development Strategy; Opportunities; Mergers and Acquisitions; Health Industry

Citation

Educators

Purchase

24 Apr 2014
News

Ensuring a business’s profitability enables it to serve society

During the 2009 global recession, Mark Fields (MBA 1989) helped Ford Motor Company avoid government-financed bankruptcy. Now, as president and CEO, he is focused on serving customers around the globe with great products while building a... View Details

12 Jun 2023
Blog Post

Creating Emerging Markets Sustainability Series - Leapfrogging Traditional Agricultural Development in Africa

different regions. In his interview with the CEM Project, Chairman and CEO of the OCP Group Mostafa Terrab contends that the customization process helps alleviate the negative environmental effects related with the overuse of fertilizer.... View Details

Bruce E. Karatz

growth. Instead of building and then selling homes, Karatz introduced pre-selling. With 5,000 custom options, Karatz has helped make home building a more consumer friendly option. View Details

Keywords: Construction & Real Estate

Paul Henson

as Chairman in 1990, Sprint had 4 million customers in 3,000 communities with sales of $8 billion. Under Henson’s leadership, Sprint acquired 28 companies and built the nation’s only all-digital fiber-optic network. View Details

Keywords: Communications

31 Mar 2002
What Do You Think?

Is This the Decade of the Investor?

unusually high U.S. productivity gains of the past six years accrued to managers, employees and customers rather than investors. The analysis concludes that more than 97 percent of the gains from increased productivity during the... View Details

Keywords: by James Heskett

06 Dec 2021
News

Tipping Point

drivers. It is a model customers are familiar with.” And it’s a model she believes could also transform the coffee industry and other commodity supply chains. Courtesy Margaret Nyamumbo “The economics of coffee are some of the most... View Details

Keywords: April White; Food Manufacturing; Manufacturing

Web

Linking Policy - HBS Working Knowledge

us of your links to our site. Contact HBS Working Knowledge Baker Library | Bloomberg Center Harvard Business School Soldiers Field Road Boston, MA 02163 Customer Service Editor Newsletter Sign-Up Reprint Permissions View Details

01 Oct 1999
News

Q & A: Jeanne P. Jackson: A New Regime at Banana Republic

the customer like about the brand? We found that they associated the brand with quality, a sense of adventure, and a pleasant store experience. Then we did some opportunity analyses on what people wished was out there. We found a gigantic... View Details

27 Sep 2018
Working Paper Summaries

Large-Scale Demand Estimation with Search Data

Keywords: by Tomomichi Amano, Andrew Rhodes, and Stephan Seiler; Retail

15 Jul 2015
Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

Amazon.com is taking an interesting approach to its birthday this year. The company is throwing itself a party where all its Prime customers get the gifts. Amazon Prime Day is slated for July 15th, "a one-day shopping event with more... View Details

Keywords: Re: Sunil Gupta; Retail

27 Jul 2023
Blog Post

Buy big, sell small

ApnaKlub—which leases warehouse space and trucks—sources the requested products from brand-name manufacturers and distributes them to the wholesalers, who deliver within a reliable time frame. “We leverage technology to bring our View Details

Publications