Publications

Article

The Errors of Experts: When Expertise Hinders Effective Provision and Seeking of Advice and Feedback

By: Ting Zhang, Kelly Harrington and Elad Sherf

To be effective, experts need to simultaneously develop others (i.e. provide advice and feedback to novices) and advance their own learning (i.e. seek and incorporate advice and feedback from others). However, expertise, and the state of efficacy associated with it,... View Details

Keywords: Expertise; Self-efficacy; Feedback; Perspective Taking; Cognitive Entrenchment; Interpersonal Communication

February 1997
Background Note

Principles of Effective Persuasion

Summarizes six principles of effective persuasion. A rewritten version of an earlier note. View Details

Keywords: Interpersonal Communication

Educators

October 1974 (Revised November 1975)
Background Note

Understanding and Helping Another Person

By: John J. Gabarro

Keywords: Interpersonal Communication

July 1981
Background Note

Data Channels, Technical Note

By: James I. Cash Jr.

Keywords: Communication Technology

09 Mar 2021
News

Addressing Education Inequities Exacerbated by the Pandemic

goes to education—about $800 million. Business people are also allocating a lot of private philanthropy money. JOSEPH FULLER Professor of Management Practice and Co-chair of HBS’s Managing the Future of Work project The funding mechanisms for K–12 education create... View Details

Keywords: Jennifer Gillespie

December 2022
Article

Kindness in Short Supply: Evidence for Inadequate Prosocial Input

By: Jennifer E. Abel, Preeti Vani, Nicole Abi-Esber, Hayley Blunden and Juliana Schroeder

In everyday life, people often have opportunities to improve others’ lives, whether offering well-intentioned advice or complimenting someone on a job well done. These are opportunities to provide “prosocial input” (information intended to benefit others), including... View Details

Keywords: Prosocial Input; Gratitude; Feedback; Advice; Behavior; Interpersonal Communication

2000
Case

David Ellwood's First Senior Staff Meeting

By: Dutch Leonard

Keywords: Conferences; Strategy

September 1982 (Revised March 1989)
Background Note

Managing Interpersonal Feedback

Provides a discussion of both the importance and some possible pitfalls that may be encountered when one tries to talk candidly with others about their behavior on the job. View Details

Keywords: Interpersonal Communication; Performance Evaluation

Educators

01 Jun 1999
News

Moir Donelson

for the ticket, explaining to his friend: "This man has a business to run, and you are stealing from him." Similarly, during a pro-Reaganomics discussion in his BGIE class, Donelson spoke about the pain his community experienced as a... View Details

Keywords: Susan Young

14 Nov 2015
News

A Message to HBS Alumni in France

find alumni who live or work in the region. (Login required.) During tragic times, we hope that the HBS community can be one of comfort, connection, and assistance. Our thoughts and best wishes are with you all. Sincerely, William A.... View Details

Profile

Kwame Owusu-Kesse

balance of hard and soft skills-analytical frameworks, evidence based reasoning, communication and listening skills-provided great preparation for both internship summers, and will serve as important tools moving forward as I try to... View Details

Keywords: Other Financial Services; Nonprofit / Government

17 Jan 2008
Working Paper Summaries

Competition in Modular Clusters

Keywords: by Carliss Y. Baldwin & C. Jason Woodard; Communications; Communications; Communications; Communications

June 2023 (Revised November 2024)
Case

Collaboration Wars: Slack vs. Microsoft Teams 2023

By: David B. Yoffie, Kriti Gupta, Mehek Punatar, Poonam Sacheti and Poorvi Vijay

What's the future of corporate communications? Email? Corporate messaging? The battle for corporate messaging in 2023 was stacking up as a fight between Slack, which had been recently acquired by Salesforce, and Microsoft Teams. This case explores a classic judo... View Details

Keywords: Competition; Product Positioning; Marketing Strategy; Acquisition; Communications Industry; Communications Industry

Educators