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  • 04 Jun 2018
  • Research & Ideas

Think of it as Professors in Cars Having Coffee

that's more accessible? Moon: We're hoping for multiple byproducts. One is that we hope that people will feel a connection to HBS. It's a way to bring the community together in conversation a little bit, but it's also absolutely a way to... View Details
Keywords: by Sean Silverthorne; Education; Entertainment & Recreation
  • 11 Apr 2018
  • Research & Ideas

Sexual Harassment: What Employers Should Do Now

reviews, should never be conducted by one person alone. “Think about it. Every major corporation does not have the CEO interviewed alone. There’s always a corporate communications person and others in the room,” she says. “How hard would... View Details
Keywords: by Dina Gerdeman
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

to the customer's wants and needs. Two-way communication occurs at the third level with customer- or retailer-initiated feedback loops. “I think Nordstrom is a great example of a retailer that's doing it well” Alvarez has had hands-on... View Details
Keywords: by Maggie Starvish; Retail
  • 18 Nov 2020
  • News

Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar

what happened to George Floyd,” says Jack. “But in the Black community there are many stories like his that don’t get attention. It’s not new and it’s still happening. We need to bring these critical stories to the attention of people who... View Details
Keywords: Margie Kelley
  • 2012
  • Working Paper

FollowMe.IntDev.Com: International Development in the Blogosphere

By: Ryann Manning
This article explores online blogs as a new forum for discussing ideas and practices in international development. Based on a qualitative study of conversations that take place across multiple blogs, I conclude that the blogosphere combines features of a public sphere,... View Details
Keywords: Development Economics; Interpersonal Communication; Knowledge Acquisition; Experience and Expertise; Globalization; Blogs
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  • January 2015 (Revised April 2025)
  • Technical Note

FIELD Global Capstone: Orchestrating a Compelling Presentation

By: Jill Avery
This note was written to help you organize and orchestrate your FIELD Global Immersion final project presentation to your global partner. It is designed to illustrate ways to make your final presentation persuasive, inspiring, and powerful — a presentation with... View Details
Keywords: Presentation Skills; Communication; Communication Intention and Meaning; Communication Strategy; Interpersonal Communication; Management Skills
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  • Article

Why ‘Tell Them Something They Don't Know’ Is Bad Advice in B2B Sales

By: Frank V. Cespedes and Tracy DeCicco
Common advice in sales is to provide insights to customers during sales calls. But this advice generally stays at the level of “tell people something they don’t already know” and results in sales conversations littered with many irrelevant factoids. This article... View Details
Keywords: Sales; Interpersonal Communication; Communication Strategy
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  • 25 Apr 2014
  • News

Making travel possible for people with physical challenges

Darren Brehm (MBA 2007) launched an online travel guide and mobile app to help people with physical challenges find accessible hotels, restaurants, and activities, as well as emergency services. AbilityTrip.com and the online community it... View Details
  • 01 Jun 2004
  • News

Merck’s Gilmartin on Vaccines, Global Health

still die as a result of poverty, poor distribution systems, and lack of trained personnel. The business community and policymakers must work together to improve access to existing vaccines, Gilmartin declared. In addition, they need to... View Details
Keywords: Merck; public health; global public health; vaccines; Health, Social Assistance; Scientific Research and Development Services
  • 01 Oct 2000
  • News

A Message from Dean Clark

initiatives in Europe and Japan, the Latin America center is part of the School's continuing strategy to deepen the international content of our curriculum and research while opening new opportunities for cooperation with business and academic View Details
Keywords: Educational Services
  • 19 Sep 2016
  • News

The Real Meaning of Love

healthy relationship with your loved one? “And we’re trying to position this not as a women’s issue or domestic violence issue alone—it’s really a public health issue. It’s really a community health issue, and that’s the way we should... View Details
  • 18 Feb 2021
  • Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication
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  • November 2022
  • Article

My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations

By: Jon M. Jachimowicz, Andreas Wihler and Adam D. Galinsky
Companies often celebrate employees who successfully pursue their passion. Academic research suggests that these positive evaluations occur because of the passion percolating inside the employee. We propose that supervisors are also a key piece of this puzzle:... View Details
Keywords: Passion; Job Performance; Motivation; Emotions; Performance Evaluation; Interpersonal Communication
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  • February 2020
  • Case

Fake News at DER SPIEGEL (A)

By: Aiyesha Dey, Jonas Heese and Tonia Labruyere
The case discusses the strategy of DER SPIEGEL, the leading news magazine in Germany, in the aftermath of the discovery of a fake reporting scandal. It had come to light that one of DER SPIEGEL’s own reporters had falsified and made up entire articles for years,... View Details
Keywords: Scandal; Management Control Systems; Corporate Governance; Crisis Management; Communication Strategy; Journalism and News Industry; Germany
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  • April 16, 2019
  • Article

Research Confirms: When Receiving Bad News, We Shoot the Messenger

By: Leslie John, Hayley Blunden and Heidi Liu
Most jobs require us at some point to deliver bad news—whether it be a minor revelation such as a recruiter telling a prospective employee that there’s no wiggle room in salary, or something major, like when a manager must fire an employee. We dread such discussions... View Details
Keywords: Interpersonal Communication; Perception; Judgments
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  • 1988
  • Chapter

Joint Ventures and Collaborative Arrangements in the Telecommunications Equipment Industry

By: Gary P. Pisano, Michael Russo and David Teece
Keywords: Joint Ventures; Cooperation; Communication Technology; Telecommunications Industry
Related
  • 2006
  • Chapter

Products, Customers, and Front-Line Employees

By: Jay W. Lorsch
Keywords: Product; Customers; Employees; Interpersonal Communication
Related
  • 26 May 2015
  • News

Life plays out in phases

After five years of working as a consultant in the international telecom sector, Julie Wolinsky (MBA 1998) left the full-time workforce to focus on family. (Published May 2015) View Details
  • 30 Mar 2015
  • News

Reconnecting Californians with their history

As foundation director of LaSeñora Research Institute, Patricia Nettleship (AMP 86, 1981) helps preserve the rich cultural heritage of the Rancho Era of early California through research and education programs. (Published March 2015) View Details
  • 22 Sep 2015
  • News

Getting New Ideas off the Ground

month for Internet access. We bundled a computer and online access and support for less than $25 a month and launched that business. And soon into it [we] got a call from the Ford Motor Company. The CIO said, ‘We're spending over $125 million a year View Details