health - Publications - Faculty & Research

June 2010 (Revised September 2010)
Case

athenahealth: Innovating in Response to a Crisis in Healthcare

When Jonathan Bush and his partner, Todd Park, realized that their revolutionary approach to delivering clinical care was being stymied by the inefficiencies in the healthcare system and insurance red tape, they turned their proprietary technology, athenaNet, to a new... View Details

Keywords: Entrepreneurship; Health Care and Treatment; Information Management; Innovation and Invention; Brands and Branding; Product Development; Health Industry; United States

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August 2006 (Revised September 2007)
Supplement

Istituto Clinico Humanitas (C): Pronto Soccorso

By: Richard M.J. Bohmer

Follows on from the cases Istituto Clinico Humanitas (A) and (B). Describes the design and running of the new Humanitas Emergency Department. Istituto Clinico Humanitas has developed a very efficient operating system for dealing with elective (largely surgical)... View Details

Keywords: Health Care and Treatment; Organizational Change and Adaptation; Service Operations; Service Delivery; Customer Focus and Relationships; Health Industry; Italy

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March 1999 (Revised July 1999)
Case

Dana-Farber Cancer Institute, The

By: Richard M.J. Bohmer and Ann Winslow

Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details

Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry

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June 2008 (Revised October 2010)
Case

Patient Flow at Brigham and Women's Hospital (A)

By: Anita L. Tucker and Jillian Alexandra Berry

Brigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's... View Details

Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts

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06 Mar 2018
News

A Voice for Diversity and Impact at Scale

scaling local knowledge. Back in the United States, that realization led Hunt to explore other aspects of the health care industry’s value chain, from billing to insurance to product development. “I loved the sense that I was working in... View Details

2004
Chapter

Genzyme's Gaucher Initiative: Global Risk and Responsibility

By: Christopher A. Bartlett and Andrew N. McLean

Keywords: Health Disorders; Corporate Social Responsibility and Impact; Globalization; Risk and Uncertainty; Health Industry; Health Industry

Citation

March 2015 (Revised February 2022)
Supplement

CV Ingenuity (B): Epilogue

By: Regina E. Herzlinger and Andrew Otazo

Duke Rohlen used a lea-nfunding, iconoclastic strategy for his start up for a drug eluding balloon for peripheral artery disease. His giant competitors were first movers. Did Duke obtain the funding he sought? How did his DEB fare versus that of his competitors? The... View Details

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28 Apr 2020
News

Lessons from a COVID Survivor

to focus on physical health alone. Slow down and soak it in. Pausing to feel gratitude for those on the front lines of this crisis, as well as those who lead in quiet service every day—beyond this pandemic—and rarely get acknowledged,... View Details

June 2008
Case

Gordon Williams: Clinical Research at Brigham and Women's Hospital

By: H. Kent Bowen and Courtney Purrington

Clinical research is a critical element of biomedical research and development. This case describes the challenges of clinical research, and its role in bringing breakthroughs to patients. Dr. Williams leads through his own research and special programs to train... View Details

Keywords: Training; Health Care and Treatment; Success; Programs; Research and Development; Health Industry; Health Industry

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11 Dec 2014
News

Improving the business of medicine

As founder and managing partner of KBL Ventures, Dr. Marlene Krauss (MBA 1967, MD 1979) combines her business and medical training to bring health care device and bio-tech ventures to market. (Published December 2014) View Details

16 Dec 2021
News

A Global Alumni Response to the Pandemic

fill the gaps in the production of personal protective equipment (PPE). Many stepped in to fight hunger, provide support for health professionals and frontline workers, deploy technology in new ways that helped communities thrive, and... View Details

Keywords: Margie Kelley

21 Jan 2013
Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

that organizations could motivate employees simply by showing them how their work helped others—in other words, by harnessing and increasing their altruistic capital. In December 2009, the Society for Family Health (SFH), an affiliate of... View Details

Keywords: by Carmen Nobel

15 Mar 2024
News

Hungry for Change

As a management consultant at Kurt Salmon, Kate Flynn (MBA 2012) often worked with clients in the packaged food industry. She saw customers asking for healthier and more sustainable foods, and she herself was seeking better options. From that hunger, Sun & Swell was... View Details

01 Feb 2001
News

The Doctor Is In

finance, it seems, are never far from the minds of anyone in health care these days, even at fiscally sound MGH, the Harvard-affiliated teaching hospital that is recognized as an industry model. Indeed, with its conflicting mix of human... View Details

Keywords: healthcare; Health, Social Assistance

May 2021
Supplement

Paul Levy: Confronting a 'Corporate Campaign' (B)

By: James K. Sebenius and Isaac Silberberg

Paul Levy, CEO of the Beth Israel Deaconess Medical Center hospital is faced with a formidable negotiation campaign to unionize staff at BIDMC. Armed only with his personal blog, does Paul stand a chance against the union's multi-million dollar organizing budget? View Details

Keywords: Healthcare; Healthcare Industry; Hospital Management; Unions; Negotiation Campaign; Blog; Health Care and Treatment; Labor; Labor Unions; Labor and Management Relations; Negotiation; Strategy; Social Media; Health Industry; Massachusetts; United States

Citation

01 Mar 2009
News

Model Patient

Rhenisch Rick Bern/Courtesy Commonwealth Health Insurance Connector Authority A community organizer during the 1960s, Madelyn Rhenisch was a pioneering advocate for better medical care for the people of rural upstate New York. More... View Details

Keywords: Garry Emmons; Health, Social Assistance

27 Jun 2016
News

Ulf Mark Schneider Has Plans to Make Nestlé Healthy

Nestlé’s growth plans: Health products, including medical foods for patients with conditions such as Alzheimers’ and gastrointestinal problems, have become an increasing focus for Nestlé in recent years, with a string of acquisitions and... View Details

01 Sep 2014
News

Making a Statement

Getting Behind Health Care Andrew M. Paul (MBA 1983) sees a powerful connection between the business side of health care and the benefits of better service delivery to patients. “By investing in companies... View Details

21 Nov 2024
News

Mother Nurture

health. “We’d all had experiences that left us feeling that the current health care system wasn’t serving us, as women,” Keshani says. The name Seven Starling was inspired by the flocking behavior of starlings. By following their seven... View Details

Keywords: Margie Kelley