Management Control Systems - Publications - Faculty & Research

01 Jun 2018
News

Ask the Expert: Star Search

retailer Wayfair. “They want to know, ‘Do I feel like I can add value and make a difference?’” Gulliver manages a 300-person team at Wayfair dedicated to helping the growing e-commerce company recruit and retain talent. Her role is... View Details

Keywords: Dan Morrell

01 Oct 2000
News

Raymond A. Baxter: Sweet Smell of Success

radically different company today," he says. "It's small enough that my fingerprints are everywhere -- you can get your arms around this place." Interbake's smaller size allows it to turn on a dime when it comes to supplying products to meet fickle consumer demand. Its... View Details

Keywords: Julia Hanna

25 Oct 2012
Research & Ideas

10 Reasons Customers Might Resist Windows 8

Software giant Microsoft is launching the Windows 8 version of its operating system this week, and suffice it to say that it's radically different from Windows 7. The familiar Start button and menu are gone, for example, replaced by a... View Details

Keywords: by Carmen Nobel; Computer; Consumer Products

22 Mar 2017
Research & Ideas

What's the Ideal Frequency for a Sales Quota?

spend more than $800 billion annually on those efforts. Sales compensation plans are at the center of all this activity, the primary tool managers use to motivate and incentivize salespeople. Sales reps feed on two forms of compensation:... View Details

Keywords: by Carmen Nobel

November 1997
Case

Colly Cotton Ltd.

By: Ray A. Goldberg and Tom Clay

Colly Farm is an entrepreneurial cotton farm complex that has to compete on a world market. In going public it has to satisfy the market that it can remain profitable in volatile times. View Details

Keywords: Earnings Management; Entrepreneurship; Going Public; Balance and Stability

Citation

Educators

Purchase

02 Jul 2001
What Do You Think?

Built to Last or Bought to Sell?

continuity; discard control systems that limit creativity; discourage too much "convergent" thinking that "thrives on focus"; encourage processes that identify and invest in ideas and... View Details

Keywords: by James Heskett

01 Sep 2012
News

Alumni Books

emulate, support, and manage these important individuals for long-term corporate success. Managing Local Governments: Designing Management View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information

01 Dec 2011
News

At Your Service

competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. To be a great service company, do you... View Details

Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation

29 Mar 2011
First Look

First Look: March 29

to deploy a system of statistical control that had been developed and applied successfully in the management of the Army Air Forces. Henry Ford II had recently assumed View Details

Keywords: Sean Silverthorne

01 Dec 1999
News

EMC's Ruettgers Finds Gold in Data Storage

noted, EMC has spent some $1 billion during the 1990s developing its own software for data storage and retrieval. Emphasis on R&D and quality control has been a key to EMC's success. But Ruettgers, often noted for making brilliant... View Details

Web

Vaughn Bryant Archives | Social Enterprise

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details

20 Jan 2015
News

Patient Medical Records, Pocket-sized

health care system. Bushkin’s unassuming item is MedKaz®, a 4-GB flash drive carried on a keychain or in a wallet that can hold a lifetime of medical records, giving patients control over their data and providing a full picture for... View Details

Keywords: Jennifer Myers; Ambulatory Health Care Services; Health, Social Assistance

30 Jan 2017
Research & Ideas

Vanguard, Trian And The Problem With 'Passive' Index Funds

M. Viceira, the George E. Bates Professor and senior associate dean for International Development at Harvard Business School. “That raises the question, who is exercising control in these corporations?” In traditional mutual funds,... View Details

Keywords: by Michael Blanding; Financial Services

23 Jan 2018
First Look

First Look at New Research and Ideas, January 23, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53811 Do Banks Have an Edge? By: Begenau, Juliane, and Erik Stafford Abstract—We decompose bank activities into passive and active components and evaluate the performance of the active components of the bank business... View Details

Keywords: Sean Silverthorne

01 Jun 2007
News

Letters

focused on attempting to connect federal government appropriation accounting to the internal management systems of the various agencies. Of course, the Congress would have none of it! Even in retirement and... View Details

01 Mar 2012
News

Noted & Quoted

“We need to get the drama out of the newspapers and, frankly, out of the company.” —Meg Whitman (MBA 1979), describing one of her many tasks as Hewlett-Packard’s new CEO. (The Times of London, December 12, 2011) “A lot of people are afraid of selling. It’s a hole in... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services

June 2014
Supplement

Chung and Dasgupta: Information for Jordan Ramirez

By: Ian Larkin and Karen Huang

The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance measurement, feedback, and promotion/compensation decisions. In the cases, a leading law firm must decide whether to... View Details

Keywords: Performance Appraisal; Performance Measurement; Employee Feedback; Motivation; Promotions; Human Capital; Performance Evaluation; Management Systems; Compensation and Benefits; Retention; Legal Services Industry; United States; Massachusetts