Publications

Read Now

24 Apr 2014
News

Leading the way in times of crisis

inspiring to see ordinary people respond with courage and humanity,” recalls Lhota, who worked to get New York’s business community up and running. This battle-tested native New Yorker’s leadership experience also includes managing major... View Details

April 1980 (Revised March 1993)
Exercise

Interactive Exercises

By: Howard Raiffa

Keywords: Interactive Communication

November 2008 (Revised August 2010)
Case

Whole Foods Acquires Wild Oats (A)

Examines the implications of Whole Foods' CEO's anonymous message board postings including its potential impact on the company's proposed merger with Wild Oats. View Details

Keywords: Forms of Communication; Acquisition; Communication Strategy; Retail Industry; Food and Beverage Industry

Educators

25 Apr 2014
News

Making travel possible for people with physical challenges

Darren Brehm (MBA 2007) launched an online travel guide and mobile app to help people with physical challenges find accessible hotels, restaurants, and activities, as well as emergency services. AbilityTrip.com and the online community it... View Details

16 Nov 2015
News

Connecting with Indigenous Traditions

rediscovering authentic and traditional ways to interact with a divine, natural world.” Today, he and Eagan also work as a Fire Keepers, hosting monthly fires and ceremonies near a tipi next to their house, where members of the local View Details

Keywords: Jill Radsken; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

January–February 2000
Article

The Electronic Negotiator: Negotiations over Email

By: Kathleen L. Valley

It's tempting to save time and money by negotiating through e-mail, rather than in person or by phone. But new research finds that people can be contentious-even dishonest-when negotiating solely by e-mail. View Details

Keywords: Negotiation; Communication Strategy

April 2019
Article

Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures

By: Alison Wood Brooks, Karen Huang, Nicole Abi-Esber, Ryan W. Buell, Laura Huang and Brian Hall

People often feel malicious envy, a destructive interpersonal emotion, when they compare themselves to successful peers. Across three online experiments and a field experiment of entrepreneurs, we identify an interpersonal strategy that can mitigate feelings of... View Details

Keywords: Emotions; Perception; Interpersonal Communication; Communication Strategy

Read Now

01 Apr 2002
News

"Rising to the Challenge" Program Addresses Post-9/11 Issues

"Rising to the Challenge" Program Addresses Post-9/11 Issues It was no doubt the first time in HBS history that those who gathered for a community event at Burden Auditorium were provided with lifesaving medical supplies. As they filed... View Details

Keywords: War on Terror; Ronald Levy; Health, Social Assistance

01 Jun 2007
News

34,000 Pages and Counting

fleeting sense of community created by the experience. Upon graduation, he continued, we miss the togetherness of our campus years. “It’s the togetherness that people thrive on,” he said, providing the answer I was looking for. For HBS... View Details

Keywords: class notes; Business Schools & Computer & Management Training; Educational Services

Article

Visual Attention to Powerful Postures: People Avert Their Gaze from Nonverbal Dominance Displays

By: Elise Holland, Elizabeth Baily Wolf, Christine Looser and Amy Cuddy

This paper investigates whether humans avert their gaze from individuals engaging in nonverbal displays of dominance. Although past studies demonstrate that both humans and nonhuman primates direct more visual attention to high-status others than low-status others,... View Details

Keywords: Nonverbal Behavior; Eye-tracking; Dominance; Nonverbal Communication; Interpersonal Communication; Power and Influence

1981
Chapter

Explanation and Social Interaction: Some Dialogues on Dialogue

By: R. F. Kidd and T. M. Amabile

Keywords: Interpersonal Communication; Society

18 May 2023
News

Cultivating Can-Do Attitudes

Do, Wilfong's fundraising—through events like a children arts auction and a community 5K walk and run—allowed the nonprofit to make the same commitment to the 4th graders of the following year and each of the subsequent 5 years. By the... View Details

Keywords: April White

December 2015
Case

Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback

By: Boris Groysberg and Ann Leamon

Keywords: Feedback; Organization Behavior; Interpersonal Communication; Organizations

Educators

October 1977 (Revised May 1993)
Teaching Note

Harriman Center for Communications, Teaching Note

By: Regina E. Herzlinger

Keywords: Communication

11 Sep 2018
News

Bringing Government Up to Code

the foundations of our social safety net—making it easier, for example, for people to apply for food assistance or for probation officers to communicate with their parolees. On today's episode of Skydeck, Ingersoll talks with contributor... View Details

December 2022
Article

Kindness in Short Supply: Evidence for Inadequate Prosocial Input

By: Jennifer E. Abel, Preeti Vani, Nicole Abi-Esber, Hayley Blunden and Juliana Schroeder

In everyday life, people often have opportunities to improve others’ lives, whether offering well-intentioned advice or complimenting someone on a job well done. These are opportunities to provide “prosocial input” (information intended to benefit others), including... View Details

Keywords: Prosocial Input; Gratitude; Feedback; Advice; Behavior; Interpersonal Communication

2000
Case

David Ellwood's First Senior Staff Meeting

By: Dutch Leonard

Keywords: Conferences; Strategy

September 1982 (Revised March 1989)
Background Note

Managing Interpersonal Feedback

Provides a discussion of both the importance and some possible pitfalls that may be encountered when one tries to talk candidly with others about their behavior on the job. View Details

Keywords: Interpersonal Communication; Performance Evaluation

Educators