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  • June 2000
  • Supplement

SCORE! Educational Centers

Contains three segments. In the first segment, Alan Tripp, founder of SCORE!, discusses his experience creating and growing SCORE!. Designed to be used with the (A), (B), and (C) cases. In the second segment, Tripp and Rob Waldron, current president of SCORE! (now a... View Details
Keywords: Organizational Change and Adaptation; Entrepreneurship; Service Industry; Service Industry
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  • Article

Can Big-Box Retailers Provide Local Health Care?

By: Robert S. Huckman
National retailers, most notably Walmart and Best Buy, are making big bets on their ability to fill this need for local health care. At first glance, these moves are a bit surprising given that these companies have not traditionally been focused on health care... View Details
Keywords: Health Care and Treatment; Service Delivery; Local Range; Retail Industry; Health Industry
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  • Web

The 20th Century Zeitgeist - Leadership

The 20th Century Zeitgeist The 20th Century Zeitgeist Great Leadership is not a singular concept. On the contrary, it is a function of the circumstances in which businesses and their top executives operate.... View Details
  • Web

Becoming an Entrepreneur - Alumni

choose your path For many HBS MBA candidates, entrepreneurship rivals general management, consulting, and financial services as a meaningful career path. But by definition,... View Details
  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

trials. As a result, this could change the types of products that can be profitably brought to market. To better understand the landscape of precision medicines, we use a... View Details
Keywords: Carmen Nobel
  • January 2008 (Revised January 2010)
  • Case

iBasis, Inc.

By: Andrew Wasynczuk, Katherine Dowd and Nicole Kravec
iBasis examines the development of a long-term relationship between equipment manufacturer Cisco and start-up iBasis, a voice-over-internet wholesaler. Questions arise for iBasis founders as to how best to build a beneficial relationship with the much larger partner.... View Details
Keywords: Information Technology; Intellectual Property; Value Creation; Equality and Inequality; Partners and Partnerships; Business Growth and Maturation; Price Bubble; Trust; Business Startups; Web Services Industry; Web Services Industry; Web Services Industry
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  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

change,” he says. “Firms typically don’t want to do that because once you change it, it’s very difficult to change it back. Also, experimenting with a select group of employees is deemed as unfair.” Past... View Details
Keywords: by Michael Blanding
  • 18 Jun 2014
  • Research & Ideas

Leading Innovation is the Art of Creating ‘Collective Genius’

As Harvard Business School Professor Linda A. Hill began to dig into the scholarship around leadership and innovation, she soon realized there was a lot of research on both. What she didn't find, however,... View Details
Keywords: by Kim Girard
  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

let up on himself, either, continuing to work and play tennis even as his body failed. "He loved tennis, but it was a constant struggle for him," remembers his son Peter. "We held his memorial... View Details
Keywords: by Julia Hanna; Education; Retail
  • 01 Jun 1998
  • News

Simmons Family Endows Professorship

and in our success as a family," notes L.E. Simmons (MBA '72), founder of L.E. Simmons & Associates in Houston, which manages a private equity fund that invests in the oil... View Details
  • Web

Marketing Awards & Honors - Faculty & Research

and Learning for her service as a teaching fellow for the undergraduate course "Social Psychology of Organizations" at Harvard College. Sunil Gupta : Winner of the 2003 Best... View Details
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency—the deliberate design of windows into and out of... View Details
Keywords: Dina Gerdeman
  • 22 Mar 2010
  • Research & Ideas

One Strategy: Aligning Planning and Execution

Sinofsky, as it encounters and overcomes many of these same challenges. Sinofsky's blog posts to his team provide a behind-the-scenes look at how the One Strategy approach works in practice. Sean... View Details
Keywords: by Sean Silverthorne; Web Services; Web Services
  • June 2010 (Revised September 2013)
  • Case

IDFC India: Infrastructure Investment Intermediaries

By: John D. Macomber and Viraal Balsari
Indian financial intermediary matching international capital to local infrastructure decides how to balance range of services, risk-adjusted return, margin pressure, and nation building. IDFC was chartered with partial ownership from the Indian government to help... View Details
Keywords: Investment; Infrastructure; Corporate Social Responsibility and Impact; Mission and Purpose; State Ownership; Business and Government Relations; Business and Shareholder Relations; Partners and Partnerships; Financial Services Industry; India
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  • July 2007 (Revised January 2008)
  • Case

Turnaround at the Veterans Health Administration (A)

By: Amy C. Edmondson, Brian R. Golden and Gary J. Young
Investigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system in North America, the Veterans Health Administration (VHA). Kizer was appointed as the Under Secretary of Health, to... View Details
Keywords: Problems and Challenges; Organizational Change and Adaptation; Transformation; Leadership; Consolidation; Health Care and Treatment; Service Delivery; Health Industry; Public Administration Industry; North and Central America
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  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

American Big Three and many other auto companies had done major benchmarking studies, and they and other companies had tried to implement their own forms of the Toyota Production System. There is the Ford Production System, the Chrysler Operating System, and General... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • Article

Social Recycling Transforms Unwanted Goods into Happiness

By: Grant Edward Donnelly, Cait Lamberton, Rebecca Walker Reczek and Michael I. Norton
Consumers are often surrounded by resources that once offered meaning or happiness but that have lost this subjective value over time—even as they retain their objective utility. We explore the potential for social recycling—disposing of used goods by allowing other... View Details
Keywords: Disposition; Well-being; Prosocial Behavior; Pro-environmental Behavior; Happiness; Behavior; Philanthropy and Charitable Giving; Environmental Sustainability
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  • 11 Aug 2003
  • Research & Ideas

Why Budgeting Kills Your Company

Associates (New York City), in a recent company publication. "Business units have used their budgets as a bargaining chip, bidding high to get View Details
Keywords: by Loren Gary
  • Web

HBS - Financials | Supplemental Financial Information

Salaries & Benefits 10% Publishing & Printing 9% Other 8% Space & Occupancy 7% Fellowships 6% Professional Services 6% Depreciation 3% University Assessments 2% Supplies & Equipment 0% Debt Service Faculty... View Details
  • 13 May 2022
  • Research & Ideas

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

widespread culture of bad behavior—or at least, a lot of people looking the other way as misconduct is taking place, he says. “You think about Wells Fargo, and there were thousands of employees engaging in... View Details
Keywords: by Michael Blanding; Technology