Relationship Portfolio Management - Publications - Faculty & Research

04 Oct 2004
Research & Ideas

Start to Measure Your E-commerce Success

e-commerce initiatives, the payoffs of e-commerce investments must be calculated and integrated into management decision-making systems. Developing Appropriate Metrics To closely monitor the cause and effect View Details

Keywords: by Marc J. Epstein

September 2009 (Revised April 2011)
Supplement

Integrated Project Delivery at Autodesk, Inc. (B)

By: Amy C. Edmondson and Faaiza Rashid

Describes Autodesk's engagement in Integrated Project Delivery—a new model of risk management, inter-firm teamwork, and multi-objective (aesthetic, cost, and sustainability) optimization in building projects. In 2008, Autodesk, Inc. the world's largest design software... View Details

Keywords: Risk Management; Groups and Teams; Goals and Objectives; Collaborative Innovation and Invention; Integration; Construction Industry

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22 Dec 2003
Research & Ideas

Why Negotiation is Like Jazz

substantive dimension and sidestepping the relational dimension of the manager's statement, the sales rep helped the negotiation proceed smoothly. Managing a negotiation at the micro level means identifying and directing the multiple... View Details

Keywords: by Kathleen L. McGinn

18 Nov 2016
Sharpening Your Skills

Sharpening Your Skills: Making a Fast Start on a New Job

opportunity. How Female Stars Succeed in New Jobs Women who are star performers on Wall Street tend to fare better than men after changing jobs. Why? They place greater emphasis than men on external business relationships and conduct... View Details

Keywords: by Sean Silverthorne

March 2024
Teaching Note

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Peter S. Fader, Bruce Hardie and Michael Ross

Teaching Note for HBS Case No. 524-046. This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in... View Details

Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Customer Value and Value Chain; Retail Industry; United States

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September 2013 (Revised June 2017)
Supplement

IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone

IBM's Corporate Citizenship office created an innovation in public education through a business-school partnership for widespread replication and diffusion. In 2012, while P-TECH (Pathways in Technology Early College High School) was still in its first year operating,... View Details

Keywords: Social Enterprise; Partnerships; Innovation; Entrepreneurship; Organizational Change and Adaptation; Leadership; Partners and Partnerships; Social Entrepreneurship; Education; Business and Community Relations; Innovation and Invention; Growth Management; Chicago; Idaho

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02 Jul 2019
Blog Post

Summer Listening - HBS Podcasts to Take to the Beach

business and management. Advice for Entrepreneurs from a Leading Venture CapitalistScott Kupor, managing partner at Andreessen Horowitz, says there’s a lot about navigating the venture capital world that entrepreneurs don’t understand.... View Details

21 Nov 2024
Blog Post

How Alumni Can Recruit When They Aren’t Recruiters

some tips and tricks to tackle hiring at HBS like a recruiter. Reach out to our Corporate Relations Directors and Employer Relationship Managers for support The Career & Professional Development team is... View Details

Keywords: All Industries

16 Nov 2015
News

Connecting with Indigenous Traditions

Diego, followed by managing king crab and salmon fishing in Washington State and Alaska. “I was in Dutch Harbor, navigating the logistics of catching and freezing and making deals with Japanese customers,” he remembers. “I seemed to find... View Details

Keywords: Jill Radsken; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

Profile

Jeremy Andrus

classmate who was managing a $1 billion–plus hedge fund. Having those kinds of relationships as you make your way through the business world is a great advantage. The IPO went well? Yes, we raised nearly... View Details

Keywords: Entrepreneurship; Consumer Products; Entertainment / Media

Profile

Kevin Nazemi

Kevin Nazemi chose Microsoft after graduation from MIT for the chance to turn a small market presence into something much bigger. “When I arrived, our Customer Relationship Management (CRM) product had... View Details

23 Jun 2003
Research & Ideas

Psychology, Pathology, and the CEO

industrial and energy services—and was close to defaulting on its financial obligations. Some managers felt the company was also bankrupt in terms of ideas. There was insufficient communication across the company, including few common... View Details

Keywords: by Rosabeth Moss Kanter

21 Oct 2019
Blog Post

Know Your Audience: Recruiting HBS Students for Consumer Products

Director and Career Coach Katja Frey – Recruiting Relations Manager Get to know Lauren and Katja, the Career & Professional Development team that manages relationships with... View Details

Keywords: Consumer Products / Retail

09 Nov 2015
Working Paper Summaries

Toxic Workers

Keywords: by Dylan Minor

November 2013 (Revised March 2015)
Case

Rio Tinto and Mining in Mongolia: The Oyu Tolgoi Deposit

By: Eric Werker, Battushig Batbold, Kelsey Kennedy, Zanna McComish, Shaloo Savla and Nicole Shomair

In 2013, Rio Tinto was expected to begin commercial shipments from Oyu Tolgoi, a copper and gold mine in the Gobi Desert of Mongolia. Oyu Tolgoi was one of the last great unmined deposits in the world, and, once operations were in full swing, was expected to constitute... View Details

Keywords: Change Management; Investment; Business and Government Relations; Mining; Mining Industry; Mongolia

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December 2011 (Revised April 2012)
Case

On Two Wheels in Paris: The Vélib' Bicycle-Sharing Program (Supplement)

By: Peter A. Coles and Elena Corsi

Keywords: Partners and Partnerships; Contracts; Negotiation; Growth and Development Strategy; Bicycle Industry; Paris

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19 Nov 2021
News

How to Set Boundaries with a Chatty Colleague

01 Jun 1999
News

Joel Bines

Bines to help turn Letts around. Once again, Bines found himself taking on responsibilities he had never held before - this time as an operations manager - and rising to the occasion. So when Letts was sold to a large commercial printing... View Details

Keywords: Eileen K. McCluskey

01 Jun 1999
News

Sheila Lirio Marcelo

Cambridge, for example, she served as a market research consultant, covering the telecommunications industry in Asia. Her strong interest in the region prompted her to seek a summer internship in the Philippines with Monitor Company, the View Details

Keywords: Marguerite Rigoglioso

September 2022
Case

AllSpice: GitHub for Hardware Engineers

By: Jeffrey J. Bussgang and Mel Martin

AllSpice, a software-as-a-service company that built a GitHub-like revision control tool for hardware engineers, was in the midst of preparing for rapid scale when the 2022 market downturn left them with big decisions to make. Cofounder and CEO Valentina Ratner had to... View Details