Management Control Systems - Publications - Faculty & Research

04 Feb 2021
Research & Ideas

Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids

Employee well-being. CEOs were concerned about their employees: their safety on the job; overall well-being; and their own task as leaders of “keeping up morale and managing people’s fears.” Having to make decisions under uncertainty... View Details

Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg

15 Nov 2004
Research & Ideas

Solving the Health Care Conundrum

Olmsted Teisberg. Key Learnings 1. The U.S. health care system is a paradox in that it has competition yet fails to deliver improving value. Competition has been shown to be an incredibly powerful force in driving increased quality and... View Details

Keywords: by Michael E. Porter; Health

01 Jun 2014
News

Alumni and Faculty Books for June 2014

exercises, and practices that have helped managers gain the skills, courage, and confidence to lead. College Sports Traditions: Picking Up Butch, Silent Night, and Hundreds of Others by Stan Beck (PMD 64, 1992) and Jack Wilkinson... View Details

10 Jul 2000
Research & Ideas

The State of the Markets

Stock Exchange (NYSE); and Robert C. Gasser, managing director and head of U.S. equities at J. P. Morgan & Co. Financial exchanges today, Seifert began, must have the business systems of a technology... View Details

Keywords: by James E. Aisner

03 Oct 2024
Blog Post

Van den Ende Rozen

their flowers to have more natural greenery so they have more control over the final appearance of mixed bouquets. Van den Ende Rozen sells 65% of their flowers directly to customers such as grocers and convenience stores, while the rest... View Details

Profile

Daniel Serna

Reservations demonstrated community-supported agriculture by managing a dairy herd and producing grass-fed beef. "I took an A.P. class in economics," Dan says, "to learn more about the business environment." When he... View Details

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

one-standard-deviation increase in store labor brought about a 10 percent increase in profit margin. These findings ran contrary to the thinking of store managers that Ton interviewed. They consistently identified service quality as a top... View Details

Keywords: by Julia Hanna; Retail

June 1987
Supplement

Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger, Video

By: W. Earl Sasser, Christopher Hart and Lucy N. Lytle

To be used with Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program. View Details

Keywords: Employee Relationship Management; Human Resources; Management Systems; Selection and Staffing; Programs; Partners and Partnerships; Food and Beverage Industry

Citation

Purchase

14 Dec 2020
Research & Ideas

What Does December's Drug-Approval Dash Mean for COVID-19 Vaccines?

regulatory standpoint that might be expected to be sufficiently confusing or nerve-inducing that they then don't do this. And yet, I think [the FDA] should set up a system around these types of communications, so that following the... View Details

Keywords: by Danielle Kost; Pharmaceutical; Health

24 Apr 2014
News

Recasting environmentalism as a smart financial investment

A former managing director and partner for Goldman Sachs, where he spent 24 years, Mark Tercek (MBA 1984) is inspired by the opportunity to help businesses, governments, and environmental organizations work together in new, innovative... View Details

29 Jul 2008
First Look

First Look: July 29, 2008

Working PapersTraveling Agents: Political Change and Bureaucratic Turnover in India Authors:Lakshmi Iyer and Anandi Mani Abstract We develop a framework to examine how politicians with short-term electoral pressures control bureaucrats... View Details

Keywords: Martha Lagace

01 Sep 2007
News

To The Rescue

around the world — many of which have a single emergency number service. In their world travels, Raju and other Satyam executives saw the difference that a coordinated national emergency response system could make and realized that... View Details

Keywords: Garrett M. Graff; emergency response networks; Ambulatory Health Care Services; Health, Social Assistance; Telecommunications; Information

24 Aug 2016
Research & Ideas

Can Obamacare Be Saved?

single-payer system. Few national politicians are working to uncover why the public exchanges aren’t working for either insurers or consumers. While it’s difficult, the question everyone should be working to answer is: How can the system... View Details

Keywords: by John A. Quelch and Emily Boudreau; Insurance; Health

06 Nov 2000
Research & Ideas

The Determinants of Corporate Venture Capital Success

clear-cut business strategy for its research laboratory, and, in turn, many of PARC's technologies did not fit into Xerox's strategic objectives. For instance, the Alto's ability to adapt to large customers' computer systems was... View Details

Keywords: by Paul Gompers & Josh Lerner

23 Mar 2020
Research & Ideas

Product Disasters Can Be Fertile Ground for Innovation

In a forthcoming paper in Management Science, Risk-Mitigating Technologies: The Case of Radiation Diagnostic Devices, based on the CT scan case, Luo and Galasso discover that the accidents, while tragic, ultimately increased innovation... View Details

Keywords: by Michael Blanding; Health; Medical Devices & Supplies

19 Sep 2012
News

On a Sound Track

management consultant at Monitor, which sharpened my perspective on business and industry strategy. I learned a huge amount at HBS in discussions of leadership, entrepreneurial marketing, finance, and ethics. I also spent some time at... View Details

Keywords: Deborah Blagg; audio equipment; fashion; Computer and Electronic Product Manufacturing; Manufacturing

01 Sep 2007
News

Riding It Out

of hundreds and perhaps thousands of dogs and cats (the numbers remain unclear, as there is no centralized database of such information). While the situation was uncertain, there was some concern that a production run of SmartPak’s LiveSmart Weight View Details

Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade

06 Nov 2017
Research Event

Who is Responsible for the Future of Cities?

Worldwide Week global engagement initiative, the panel featured experts from the design, planning, technology, transportation, and business communities. "The question is not so much whether cities can survive, but whether their growth can be View Details

Keywords: by Carmen Nobel

April 1990 (Revised December 1992)
Case

Cut Flower Industry in Colombia (Abridged)

By: James E. Austin

The Colombian Cut Flower Exporting Association faces several problems concerning local government regulations and import restrictions from the U.S. government. The Colombian Export Promotion Agency also faces decisions as to its policy stance toward the industry. View Details

Keywords: Trade; Governing Rules, Regulations, and Reforms; Policy; Business or Company Management; Agriculture and Agribusiness Industry; Colombia