Publications

Article

Enfranchisement of Service Workers

By: Leonard A. Schlesinger and James Heskett

Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details

Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States

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01 Mar 2018
News

Every Trick in the Book

beloved,” she says. But beloved didn’t pay the bills, and by 2015, after decades of pressure from big chains and the internet, the small, independent store was on the verge of closing. That’s when Brody, a... View Details

Keywords: April White

October 1981 (Revised April 1984)
Case

H.J. Heinz Co.: The Administration of Policy (A)

Relates the April 1979 discovery of improper income transferal practices used at the H.J. Heinz Co. Background data on the company is presented, along with a detailed description of the organizational practices, the management incentive system, and the corporate... View Details

Keywords: Ethics; Business Processes; Compensation and Benefits; Manufacturing Industry; Consumer Products Industry

August 2005 (Revised March 2006)
Case

Moneyball (A): What Are You Paying For?

By: Frances X. Frei, Dennis Campbell and Eliot Sherman

Explores the contextual elements of Major League Baseball and presents data to allow for an analytic examination of alleged market inefficiencies within the sport. View Details

Keywords: Market Design; Performance; Sports; Compensation and Benefits; Sports Industry; United States

June 2007 (Revised April 2008)
Case

Say on Pay

By: Jay W. Lorsch, V.G. Narayanan and Alexis Chernak

Briefly describes the trend in 2006 and 2007 in the United States to give shareholders an advisory vote on executive compensation. Highlights a few examples where shareholders have successfully garnered a majority in support of an advisory vote measure on company proxy... View Details

Keywords: Voting; Corporate Governance; Governing and Advisory Boards; Executive Compensation; Business and Government Relations; Business and Shareholder Relations; United States

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03 Nov 2021
Blog Post

Recent Grad Reflections: From Being Cold Called to Becoming a Case Protagonist

cornerstone of the richness of my time at HBS, both in and out of the classroom. Now observing on the other side as a case protagonist, the benefits of perspectives from diverse backgrounds shined through to... View Details

26 Jun 2023
Blog Post

ClimateCAP 2023 & ClimateCAP Fellowship

In February 2023, students from top MBA programs across the country gathered in Austin, Texas at the McCombs School of Business for ClimateCAP, The Global MBA Summit on Climate, Capital, & Business. HBS sent a number of students to network with other MBAs View Details

Web

Augustine Heard & Co.: Building a Family Business - A Chronicle of the China Trade

firm had generally become identified with a stem family or families and its . . . dynastic alliances.” 7 While Augustine Heard & Co. had many partners over the years, these close familial relations were critical to the running of the... View Details

Web

Entrepreneurship Course Online | HBS Online

startup Understand the process of raising capital and how to speak to investors Who Will Benefit Aspiring Entrepreneurs Early-Stage Entrepreneurs Students Whether you’re a first-time entrepreneur with the... View Details

January 2019 (Revised January 2020)
Case

Chiacchierone's Owners Chat About Tipping

By: Lena G. Goldberg and Michael S. Kaufman

The founders of a successful upscale restaurant operating with a "no-tipping" policy are faced with employee defections to tipped establishments as well as difficulty in recruiting. They must decide whether to retain or jettison their policy and determine how to deal... View Details

Keywords: Compensation and Benefits; Employees; Policy; Food and Beverage Industry

Web

Frequently Asked Questions - Creating Emerging Markets

assemble high quality local camera crews and co-ordinate with interviewees, we need a local support base. We have made particular use of Harvard Business School’s network of global research centers . We have also View Details

March 1992 (Revised June 1992)
Case

AT&T Productos de Consumo de Mexico

By: Joseph L. Badaracco Jr.

Describes in detail the decisions AT&T made in designing and staffing their Mexican telephone answering machine plant. Allows students to evaluate a company's detailed implementation decisions on a plant in a developed country--involving wages, benefits, waste... View Details

Keywords: Decision Making; Executive Compensation; Selection and Staffing; Management Analysis, Tools, and Techniques; Management Systems; Mexico

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Web

Engagement - Christensen Center for Teaching & Learning

provide depth and authenticity to student learning and allow students to contextualize leadership behaviors. Class guests also can benefit from insights that emerge from the... View Details

Web

Sustainable Business Strategy Course | HBS Online

in your career to become a purpose-driven leader Who Will Benefit Purpose-Driven Professionals CSR and Consulting Professionals Leaders and Entrepreneurs Learn how businesses... View Details

October 16, 2024
Article

Physicians Can Help Cut Costs. They Just Need the Right Incentives.

By: Susanna Gallani and Derek A. Haas

Health care organizations have long tried to enlist physicians in their effort to control or reduce costs. One effective means for doing so is to create an incentive system that rewards physicians for their contributions. To design such a system, organizations should... View Details

Keywords: Cost; Motivation and Incentives; Compensation and Benefits; Health Industry

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Web

Involvement in Faculty & Student Ventures | About

longer modular programs such as OPM is challenging, as participants may spread out the completion of the program over multiple years, and many assume a key benefit of coming to HBS is access to faculty... View Details

2020
Working Paper

Consumers Punish Firms That Cut Employee Pay in Response to COVID-19

By: Bhavya Mohan, Serena Hagerty and Michael Norton

Two experiments, including one incentive compatible study, examine the impact of cutting pay for executives versus employees in response to COVID-19 on consumer behavior. Study 1 explores the effect of announcing cuts or no cuts to CEO and employee pay, and shows that... View Details

Keywords: Employee Furloughs; CEO Pay Cuts; Pay Ratios; Purchase Intention; Health Pandemics; Employees; Wages; Executive Compensation; Consumer Behavior

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August 2000
Case

Belmont Industries, Inc. (A)

By: Joseph L. Bower

A new general manager has to propose a salary structure for the top 20 managers. His task is complicated as he learns about past performance, ambitions, interpersonal relations, and market conditions. A rewritten version of an earlier case. View Details

Keywords: Executive Compensation; Goals and Objectives; Performance Evaluation; Compensation and Benefits

December 2013
Case

Clique Pens: The Writing Implements Division of U.S. Home

By: Frank V. Cespedes and James Kindley

The Clique Pens Writing Implements division of U.S. Home is a manufacturer of a full line of pens, pencils, markers, and art supplies. Despite solid sales, division president Elise Ferguson has seen gross margins drop from 42% in 2010 to just over 36% in 2012 as a... View Details

Keywords: Production; Marketing Strategy; Distribution Channels; Compensation and Benefits; Sales; Manufacturing Industry; Consumer Products Industry