Communities - Publications - Faculty & Research

01 Mar 2015
News

@Soldiers Field

turnaround. Hilfiger also shared the story of his first company, which went bankrupt in 1977—an experience he referred to as “my MBA.” Some 500 members of the HBS community attended a candlelight vigil on Spangler Lawn organized by the... View Details

15 Mar 2018
Working Paper Summaries

Backhanded Compliments: How Negative Comparisons Undermine Flattery

Keywords: by Ovul Sezer, Alison Wood Brooks, and Michael I. Norton

2025
Book

Talk: The Science of Conversation and the Art of Being Ourselves

By: Alison Wood Brooks

We all struggle with difficult conversations, but we're often not very good at easy ones either. Though we do it all the time, conversation is one of the most complex, demanding, and delicate of all human tasks, rife with possibilities for misinterpretation and... View Details

Keywords: Interpersonal Communication

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September 20, 2019
Editorial

Why Asking for Advice Is More Effective Than Asking for Feedback

By: Jaewon Yoon, Hayley Blunden, Ariella S. Kristal and A.V. Whillans

Conventional wisdom says you should ask your colleagues for feedback. However, research suggests that feedback often has no (or even a negative) impact on our performance. This is because the feedback we receive is often too vague—it fails to highlight what we can... View Details

Keywords: Feedback; Advice; Advice Seeking; Feedback Culture; Advice Taking; Interpersonal Communication

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June 1979
Background Note

Developing Skill in Listening

By: Arthur N. Turner

Keywords: Interpersonal Communication

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30 Mar 2018
News

Fighting Poverty One Neighborhood at a Time

organization shares with other cities the three-pronged, neighborhood-based development strategy of mixed-income housing, a cradle-to-college education pipeline, and effective community wellness programs that helped to revitalize... View Details

December 2015
Case

Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback

By: Boris Groysberg and Ann Leamon

Keywords: Feedback; Organization Behavior; Interpersonal Communication; Organizations

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11 Sep 2018
News

Bringing Government Up to Code

the foundations of our social safety net—making it easier, for example, for people to apply for food assistance or for probation officers to communicate with their parolees. On today's episode of Skydeck, Ingersoll talks with contributor... View Details

01 Jun 2012
News

Porter, Kanter Win McKinsey Awards

capital and labor, disconnecting business from society and posing conflicts between them. She advocates a new approach to leadership and corporate behavior in which companies exhibit, among other things, a common purpose, a long-term view, emotional engagement, and... View Details

Keywords: awards

11 Apr 2018
Research & Ideas

Sexual Harassment: What Employers Should Do Now

reviews, should never be conducted by one person alone. “Think about it. Every major corporation does not have the CEO interviewed alone. There’s always a corporate communications person and others in the room,” she says. “How hard would... View Details

Keywords: by Dina Gerdeman

16 Jan 2014
News

Learning from Helping Others

things happen to people and they are forced to live off of food stamps or go to soup kitchens and food pantries to get their meals," she says. The New Jersey native recalled that her own earliest altruistic efforts—performing Gilbert and Sullivan musicals at nursing... View Details

Keywords: Jill Radsken; Health, Social Assistance

25 Apr 2014
News

Making travel possible for people with physical challenges

Darren Brehm (MBA 2007) launched an online travel guide and mobile app to help people with physical challenges find accessible hotels, restaurants, and activities, as well as emergency services. AbilityTrip.com and the online community it... View Details

23 Mar 2020
News

Signal Boost

as an organization or as a community to be more welcoming. I get employers telling me, ‘Well, you know, we tried hiring diverse people but they don’t stay.’ There’s a reason they don’t stay. They don’t feel like they belong.” That sense... View Details

2024
Working Paper

Categorical Processing in a Complex World

By: Marco Sammon, Thomas Graeber and Christopher Roth

In real-world news environments, quantitative information is rarely presented in isolation; it is characterized through qualitative comparisons with various reference levels. Company earnings, for example, are commonly compared to analyst forecasts, previous earnings,... View Details

Keywords: Announcements; Cognition and Thinking; Communication Strategy

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01 Dec 2022
News

Contributing to a Better Future

understand what business is and can be doing, and then get that research out into the community of practitioners. BUSINESS AS A FORCE FOR GOOD IN SOCIETY READ MORE STORIES BUSINESS AS A FORCE FOR GOOD IN SOCIETY READ MORE STORIES Over the... View Details

Keywords: April White

May 2000
Supplement

Old Colony Associates

By: Linda A. Hill

Presents performance management interviews between James Cranfield and Eugene Kearney of Old Colony Associates. View Details

Keywords: Interpersonal Communication; Management; Performance

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1991
Chapter

With Open Ears: Listening and the Art of Discussion Learning

By: Herman B. Leonard

Keywords: Learning; Interpersonal Communication

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21 Jun 2016
News

Rescuing Families from ISIS-Led Genocide

remote mountain hideouts where many died before relief efforts reached them. “They are genocide victims,” states Aziza, who now works full time with Operation Ezra, an initiative led by the city’s active Jewish community that has raised... View Details

2023
Article

A Randomized Trial of Behavioral Nudges Delivered through Text Messages to Increase Influenza Vaccination among Patients with an Upcoming Primary Care Visit

By: Mitesh S. Patel, Katherine L. Milkman, Linnea Gandhi, Heather N. Graci, Dena Gromet, Hung Ho, Joseph S. Kay, Timothy W. Lee, Jake Rothschild, Modupe Akinola, John Beshears, Jonathan E. Bogard, Alison Buttenheim, Christopher Chabris, Gretchen B. Chapman, James J. Choi, Hengchen Dai, Craig R. Fox, Amir Goren, Matthew D. Hilchey, Jillian Hmurovic, Leslie John, Dean Karlan, Melanie Kim, David Laibson, Cait Lamberton, Brigitte C. Madrian, Michelle N. Meyer, Maria Modanu, Jimin Nam, Todd Rogers, Renante Rondina, Silvia Saccardo, Maheen Shermohammed, Dilip Soman, Jehan Sparks, Caleb Warren, Megan Weber, Ron Berman, Chalanda N. Evans, Seung Hyeong Lee, Christopher K. Snider, Eli Tsukayama, Christophe Van den Bulte, Kevin G. Volpp and Angela L. Duckworth

Purpose: To evaluate if nudges delivered by text message prior to an upcoming primary care visit can increase influenza vaccination rates.
Design: Randomized, controlled trial.
Setting: Two health systems in the Northeastern US between September 2020 and... View Details

Keywords: Vaccination; Health Care and Treatment; Interpersonal Communication; Communication Technology; Behavior; Health Industry