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  • TeachingInterests

Leadership and Corporate Accountability

By: Paul M. Healy
This course focuses on the responsibilities of companies, their leaders, and their boards. Its aim is to deepend students' understanding of the economic, legal, and ethical dimensions of these responsibilities and to provide practical guidance on driving performance... View Details

    What's the Right Kind of Bonus to Motivate Your Sales Force?

    Companies typically compensate their sales force by using some combination of salary, commission, and bonuses, but executives are often unsure which incentives provide the best motivation.  Should bonuses be tied to quotas or should they be given unconditionally?  Is... View Details

      International Strategy: Context, Concepts and Implications

      The comprehensive guide to managing and leading companies that compete internationally

      Drawing on the course material developed at the Harvard Business School and Yale School of Management by David Collis, International Strategy... View Details

      • January 2024
      • Case

      BWX Technologies

      By: Suraj Srinivasan, Yuan Zou and Aldo Sesia
      Rex Geveden and Robb LeMasters, CEO and CFO of BWX Technologies, Inc. (BWXT), were concerned that investors and analysts did not fully appreciate the company's transformation from a nuclear reactor provider to the US Navy and Canadian utilities to a multi-product line... View Details
      Keywords: Transformation; Communication Intention and Meaning; Business and Shareholder Relations; Valuation; Diversification; United States; Canada
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      • Web

      Geography of Care - Institute For Strategy And Competitiveness

      Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Geography of Care Geography of Care Today’s top health care providers can help lead the way toward a... View Details
      • 09 May 2017
      • What Do You Think?

      Should Management Be Primarily Responsible to Shareholders?

      looking for sustainability.” Rob Kautz provided us with a reminder that sustainability should be a concern of shareholders as well. In his words, “Empirical financial analyses have shown that consistent returns over three years or more... View Details
      Keywords: by James Heskett
      • 21 Aug 2020
      • Blog Post

      Pursuing a JD/MBA Joint Degree

      provides a unique opportunity to access the practical and clinical resources available at both schools. At HLS, I was involved in the Mississippi Delta Project, a student practice organization, during my 1L year and will be part of a... View Details
      • Web

      Jana Kierstead | About

      intellectual property, academic pedagogy and faculty talent of the School as a premier provider of high quality online business education. Since its inception in January 2013, HBS Online has launched twelve products on two distinct... View Details
      • 16 Jun 2020
      • Research & Ideas

      Your Customers Have Changed. Here's How to Engage Them Again.

      services or tiers of products that meet customers’ deaccession-based basic unmet needs. Walgreens allowed customers to purchase a number of products at their drive-through because of their fundamental utilitarian-based health and safety needs. TechSee is View Details
      Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
      • 14 Mar 2013
      • Working Paper Summaries

      No Taxation without Information: Deterrence and Self-Enforcement in the Value Added Tax

      Keywords: by Dina Pomeranz
      • Research Summary

      Business Leaders and Corporate Responsibility

      By: Thomas R. Piper
      Thomas R. Piper is trying to establish an appropriate sense of ethics and corporate responsibility for future business leaders. Earlier research provided compelling evidence that many future leaders seriously doubt that their interpersonal ethics can be brought into... View Details
      • 2022
      • Article

      Science-based Entrepreneurship in India: A Policy Glass (as yet) Quarter-Full

      By: Tarun Khanna
      India is celebrated for a resurgence of de novo entrepreneurship in recent decades. Entrants have engaged in creative risk-taking to provide market-based solutions for private or social needs despite not being scions of wealthy industrial or business families. In this... View Details
      Keywords: Entrepreneurship; Innovation and Invention; Science; Policy; Investment
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      • 2024
      • Working Paper

      Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

      By: Natalie Epstein, Santiago Gallino and Antonio Moreno
      Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
      We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
      Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication
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      • June 2015 (Revised January 2017)
      • Case

      Greece's Debt: Sustainable?

      By: George Serafeim
      The case "Greece's Debt: Sustainable?" describes the Greek economic crisis, bailout from the European Union and the International Monetary Fund (IMF), and the debt restructuring that followed. Because of a lack of trust in Greece's ability to repay its debt, two... View Details
      Keywords: Debt Crisis; Accounting; Debt Sustainability; Austerity; Solvency Opinions; Borrowing and Debt; Restructuring; Valuation; Accrual Accounting; Fair Value Accounting; Economy; Greece
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      • September 2013
      • Article

      Great Leaders Who Make the Mix Work

      By: Boris Groysberg and Katherine Connolly
      Business leaders send a powerful message when they make a commitment to diversity that goes beyond rhetoric. But what motivates them to do so, and how do they actually create inclusive cultures? To find out, the authors interviewed 24 CEOs whose firms were known for... View Details
      Keywords: Leadership Development; Working Conditions; Leading Change; Management Practices and Processes; Organizational Culture; Diversity; Gender
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      • 2010
      • Working Paper

      Just Say No to Wall Street: Putting A Stop to the Earnings Game

      By: Joseph Fuller and Michael C. Jensen

      Putting an end to the "earnings game" requires that CEOs reclaim the initiative by avoiding earnings guidance and managing expectations in such a way that their stocks trade reasonably close to their intrinsic value. In place of earnings forecasts, management should... View Details

      Keywords: Stocks; Performance Expectations; Goals and Objectives; Risk and Uncertainty; Growth and Development Strategy; Decisions; Risk Management; Budgets and Budgeting; Earnings Management; Value; Projects
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      • Research Summary

      Overview

      Patient Portals: The Provider Role
      Patient portals are widespread, but evidence of impact is limited. In this study, we use a large dataset spanning 2 years and >1 million patients across 650 primary care practices to explore the "other side" of portals: health... View Details
      Keywords: Healthcare Technology; Electronic Health Records; Health Care Delivery

        Strong Brands, Strong Relationships

        From the editor team of the ground-breaking Consumer-Brand Relationships: Theory and Practice comes this new volume. Strong Brands, Strong Relationships is a collection of innovative research and management insights that... View Details

        • 18 Apr 2011
        • Research & Ideas

        It’s Not Nagging: Why Persistent, Redundant Communication Works

        obvious pointed out to them." The results also provide a concrete strategy for managers in Neeley's Executive Education classes who are struggling with how best to communicate with workers. "This is an actual strategy—a... View Details
        Keywords: by Kim Girard
        • Web

        Publications - Institute For Strategy And Competitiveness

        Shah, M.D.e, Thomas W. Feeley, M.D.f, Neema Navai, M.D. Objectives: Patients undergoing radical cystectomy represent a particularly resource-intensive patient population. Time-driven activity based costing (TDABC) assigns time to events and then costs are based on the... View Details