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  • All HBS Web  (9,607)
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  • All HBS Web  (9,607)
    • People  (41)
    • News  (3,250)
    • Research  (4,116)
    • Events  (42)
    • Multimedia  (161)
  • Faculty Publications  (2,890)
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  • 25 Apr 2016
  • News

Innovating Education to Create College-Ready Academic Achievers

with five points of light: character, academics, organizational stability, family/scholar engagement, and college knowledge. “What’s constant is the aspiration to create a greater good,” he says. “We can prove the possible and create hope in View Details
  • June 1988 (Revised December 1991)
  • Case

IBM Computer Conferencing

By: Lynda M. Applegate
Keywords: Communication Strategy; Communication Technology; Computer Industry
Citation
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Applegate, Lynda M. "IBM Computer Conferencing." Harvard Business School Case 188-039, June 1988. (Revised December 1991.)
  • 01 Jun 2016
  • News

Feedback

This pioneering effort is now a multibillion-dollar industry. —Donn Walklet (MBA 1976) via alumni.hbs.edu Community from Cuisine Re: Doug Duda (MBA 1985) Food is love, and love drives consumer behavior. As the developed world becomes... View Details
  • 01 Jun 2011
  • News

Housing Solutions for the Urban Poor

Rakhi Mehra (MBA ’09), cofounder of micro Home Solutions, is the 2011 recipient of the HBS Social Entrepreneurship Fellowship. Based on the principles of community involvement, affordability, and sustainable design, the New Delhi–based... View Details
  • Article

Why ‘Tell Them Something They Don't Know’ Is Bad Advice in B2B Sales

By: Frank V. Cespedes and Tracy DeCicco
Common advice in sales is to provide insights to customers during sales calls. But this advice generally stays at the level of “tell people something they don’t already know” and results in sales conversations littered with many irrelevant factoids. This article... View Details
Keywords: Sales; Interpersonal Communication; Communication Strategy
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Cespedes, Frank V., and Tracy DeCicco. "Why ‘Tell Them Something They Don't Know’ Is Bad Advice in B2B Sales." Harvard Business Review (website) (August 19, 2019).
  • January 2015 (Revised April 2025)
  • Technical Note

FIELD Global Capstone: Orchestrating a Compelling Presentation

By: Jill Avery
This note was written to help you organize and orchestrate your FIELD Global Immersion final project presentation to your global partner. It is designed to illustrate ways to make your final presentation persuasive, inspiring, and powerful — a presentation with... View Details
Keywords: Presentation Skills; Communication; Communication Intention and Meaning; Communication Strategy; Interpersonal Communication; Management Skills
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Avery, Jill. "FIELD Global Capstone: Orchestrating a Compelling Presentation." Harvard Business School Technical Note 315-085, January 2015. (Revised April 2025.)
  • 22 Sep 2015
  • News

Finding New Ways to Solve Civic Problems

As deputy majority whip in the Pennsylvania House of Representatives, Ryan MacKenzie (MBA 2010) has followed a path of community service and political involvement, transforming the business experience he received at HBS into an... View Details
  • December 2015
  • Case

Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback

By: Boris Groysberg and Ann Leamon
Keywords: Feedback; Organization Behavior; Interpersonal Communication; Organizations
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Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback." Harvard Business School Case 416-032, December 2015.
  • April 2023
  • Case

Twitter: The Freedom to Speak Freely and Be Heard

By: Randolph B. Cohen, Carin-Isabel Knoop and Mel Martin
In April 2022, serial entrepreneur Elon Musk announced that he would be interested in purchasing the social media site Twitter for $44 billion. With more than 100 million twitter followers, Musk had historically leveraged the site to engage with the customers of his... View Details
Keywords: Values and Beliefs; Acquisition; Social Media; Power and Influence; Communications Industry; Communications Industry; Communications Industry; United States
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Cohen, Randolph B., Carin-Isabel Knoop, and Mel Martin. "Twitter: The Freedom to Speak Freely and Be Heard." Harvard Business School Case 223-026, April 2023.
  • 04 Jun 2018
  • Research & Ideas

Think of it as Professors in Cars Having Coffee

that's more accessible? Moon: We're hoping for multiple byproducts. One is that we hope that people will feel a connection to HBS. It's a way to bring the community together in conversation a little bit, but it's also absolutely a way to... View Details
Keywords: by Sean Silverthorne; Education; Entertainment & Recreation
  • 11 Sep 2018
  • News

Bringing Government Up to Code

the foundations of our social safety net—making it easier, for example, for people to apply for food assistance or for probation officers to communicate with their parolees. On today's episode of Skydeck, Ingersoll talks with contributor... View Details
  • 16 Sep 2015
  • News

Creating more effective content across all media

Associate Professor Thales Teixeira’s research into the economics of attention explores the ways in which companies can better communicate with buyers of goods and services in a marketplace cluttered with messaging across all media.... View Details
  • September 2007
  • Supplement

The MCI Takeover Battle: Verizon versus Qwest (CW)

By: Malcolm P. Baker and James Quinn
Keywords: Integration; Communications Industry
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Baker, Malcolm P., and James Quinn. "The MCI Takeover Battle: Verizon versus Qwest (CW)." Harvard Business School Spreadsheet Supplement 208-705, September 2007.
  • March 2006
  • Teaching Note

Telecomunicacoes de Sao Paulo SA (Telesp) (TN)

By: Lynda M. Applegate
Teaching Note to (804-149). View Details
Keywords: Communications Industry
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Applegate, Lynda M. "Telecomunicacoes de Sao Paulo SA (Telesp) (TN)." Harvard Business School Teaching Note 806-039, March 2006.
  • September 2004 (Revised August 2007)
  • Case

XM Satellite Radio (C): The Next Generation of Radio Receivers

By: David B. Godes and Elie Ofek
Supplements the (A) case. View Details
Keywords: Communications Industry
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Godes, David B., and Elie Ofek. "XM Satellite Radio (C): The Next Generation of Radio Receivers." Harvard Business School Case 505-015, September 2004. (Revised August 2007.)
  • November 2001
  • Teaching Note

Laura Martin: Real Options and the Cable Industry TN

By: Mihir A. Desai and Mark Veblen
Teaching Note for (9-201-004). View Details
Keywords: Communications Industry
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Desai, Mihir A., and Mark Veblen. "Laura Martin: Real Options and the Cable Industry TN." Harvard Business School Teaching Note 202-060, November 2001.
  • April 2000
  • Teaching Note

Implementing Strategies for Mobile Telephony: The Cases of BellSouth and US West TN

By: Clayton M. Christensen and Tara Donovan
Teaching Note for (9-699-123). View Details
Keywords: Communications Industry
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Christensen, Clayton M., and Tara Donovan. "Implementing Strategies for Mobile Telephony: The Cases of BellSouth and US West TN." Harvard Business School Teaching Note 600-127, April 2000.
  • 01 Mar 2015
  • News

@Soldiers Field

turnaround. Hilfiger also shared the story of his first company, which went bankrupt in 1977—an experience he referred to as “my MBA.” Some 500 members of the HBS community attended a candlelight vigil on Spangler Lawn organized by the... View Details
  • 01 Dec 2022
  • News

The Potential of Business to Improve Lives

says, people throughout the business community are interested in diversity in the workplace and looking to scholars to guide their decision making. Studying the complex and multifaceted topic requires a group of investigators from a wide... View Details
Keywords: April White

    William G. McGowan

    McGowan built a $4 billion telecommunication business that defeated the AT&T monopoly. Acting as a self-employed consultant, McGowan rescued MCI by paying off its debts and created a lean competitor to AT&T by under-pricing the monopolist. By the end of his... View Details
    Keywords: Communications
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