Communication - Publications - Faculty & Research

June 2023 (Revised November 2024)
Case

Collaboration Wars: Slack vs. Microsoft Teams 2023

By: David B. Yoffie, Kriti Gupta, Mehek Punatar, Poonam Sacheti and Poorvi Vijay

What's the future of corporate communications? Email? Corporate messaging? The battle for corporate messaging in 2023 was stacking up as a fight between Slack, which had been recently acquired by Salesforce, and Microsoft Teams. This case explores a classic judo... View Details

Keywords: Competition; Product Positioning; Marketing Strategy; Acquisition; Communications Industry; Communications Industry

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11 Sep 2018
News

Bringing Government Up to Code

the foundations of our social safety net—making it easier, for example, for people to apply for food assistance or for probation officers to communicate with their parolees. On today's episode of Skydeck, Ingersoll talks with contributor... View Details

2024
Working Paper

Categorical Processing in a Complex World

By: Marco Sammon, Thomas Graeber and Christopher Roth

In real-world news environments, quantitative information is rarely presented in isolation; it is characterized through qualitative comparisons with various reference levels. Company earnings, for example, are commonly compared to analyst forecasts, previous earnings,... View Details

Keywords: Announcements; Cognition and Thinking; Communication Strategy

Citation

01 Feb 2000
News

No Place Like Home

housing is a problem that increasingly affects companies and employers, as well as the overall economy," says F. Barton Harvey (MBA '74), (see related story) chairman and CEO of the Enterprise Foundation, a nationwide housing and View Details

Keywords: Garry Emmons

01 Dec 2022
News

Contributing to a Better Future

understand what business is and can be doing, and then get that research out into the community of practitioners. BUSINESS AS A FORCE FOR GOOD IN SOCIETY READ MORE STORIES BUSINESS AS A FORCE FOR GOOD IN SOCIETY READ MORE STORIES Over the... View Details

Keywords: April White

09 Jun 2015
News

Lessons in perseverance lead to high-quality schools for Peru

private schools. It has grown to 1,022 students, drawn not only from Lima’s elite but also from 18 other countries. She also owns three other schools, licenses out another one, and has opened a center in a poor community that ensures... View Details

01 Mar 2011
News

Changing the Culture

To address Dean Nitin Nohria’s concern that HBS can be a difficult place for some groups to thrive, the School has launched a new Culture and Community Initiative to ensure that all members of the community... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

April 1986 (Revised December 1988)
Case

Massimo Menichetti

Examines different alternatives for the introduction of telemation and computer aided design in a small firm. The issues involve what extent of cooperation is required by different firms so that a telecommunicative interchange between them becomes effective. View Details

Keywords: Communication Technology; Cooperation

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December 2019
Article

It Helps to Ask: The Cumulative Benefits of Asking Follow-up Questions

By: Michael Yeomans, Alison Wood Brooks, Karen Huang, Julia A. Minson and Francesca Gino

In a recent article published in Journal of Personality and Social Psychology (JPSP; Huang, Yeomans, Brooks, Minson, & Gino, 2017), we reported the results of 2 experiments involving “getting acquainted” conversations among strangers and an observational field... View Details

Keywords: Question-asking; Conversation; Communication; Relationships; Interpersonal Communication

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01 Jun 2011
News

Housing Solutions for the Urban Poor

Rakhi Mehra (MBA ’09), cofounder of micro Home Solutions, is the 2011 recipient of the HBS Social Entrepreneurship Fellowship. Based on the principles of community involvement, affordability, and sustainable design, the New Delhi–based... View Details

01 Jun 2016
News

Feedback

This pioneering effort is now a multibillion-dollar industry. —Donn Walklet (MBA 1976) via alumni.hbs.edu Community from Cuisine Re: Doug Duda (MBA 1985) Food is love, and love drives consumer behavior. As the developed world becomes... View Details

24 Apr 2014
News

Find your passion through purposeful action

Roseann Hassey (MBA 1987) talks about providing service to communities in need in New Orleans, Mexico, South Africa, and Haiti. (Published April 2014) View Details

07 Jul 2016
News

A World Without Borders

Many people associate the name &Beyond with luxury adventure travel. CEO Joss Kent (MBA 1997) thinks of it, first, as a conservation company. Tourism pays for the company’s habitat management, community development, and other conservation... View Details

01 Jun 2013
News

Lesson Plans

one that will depend on investments by the business community to accelerate innovation and the capacity of technology to support great teaching. It can't happen quickly enough." "Education is our generation's civil rights cause. It is the... View Details

Keywords: Educational Support Services; Educational Services; Elementary and Secondary Schools; Educational Services

19 Aug 2021
News

A Letter to My White Friends and Colleagues

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Courtesy Steven Rogers Courtesy Steven Rogers On May 31st, 2020, six days after the murder of George Floyd, Steven Roger's daughter Ariel sent him a text. In it, she told her dad that the Black View Details

01 Mar 2010
News

Students Assist Needy Family

$1,550 for the family in less than 48 hours. “It was a truly rewarding and meaningful experience for both of us,” said Simmons. SmallCanBeBig.org, created by Boathouse Group, a Boston communications firm led by president John Connors (PMD... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

25 Jul 2006
Working Paper Summaries

A Gentler Capitalism: Black Business Leadership in the New South Africa

Keywords: by Linda A. Hill & Maria Farkas; Communications; Communications

June 1981
Supplement

AT&T Long Lines, Telemarketing, Video 3

By: Benson P. Shapiro

Keywords: Marketing Strategy; Communications Industry

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June 1985 (Revised March 1991)
Case

Camelback Communications, Inc.

Camelback Communications, Inc. has a poorly designed cost accounting system and is in the process of redesigning it. This case demonstrates how the old cost accounting system operated. View Details

Keywords: Cost Accounting; System; Communications Industry

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