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  • April 2016
  • Teaching Note

HNA Group: Global Excellence with Chinese Characteristics

By: William C. Kirby and Joycelyn W. Eby
This teaching note is designed to support the teaching of HBS case number 316-013, "HNA Group: Global Excellence with Chinese Characteristics." View Details
Keywords: Corporate Culture; Airline Industry; China; Cross-cultural Adaptation; Air Transportation; Business Conglomerates; Globalization; Corporate Social Responsibility and Impact; Air Transportation Industry; China
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Kirby, William C., and Joycelyn W. Eby. "HNA Group: Global Excellence with Chinese Characteristics." Harvard Business School Teaching Note 316-157, April 2016.
  • October 2019
  • Supplement

Airbus vs. Boeing (I): Airbus Introduces the A350 (2015)

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the introduction of Airbus’ A350XWB (Xtra Wide Body) in 2015. It also describes Airbus and Boeing’s current endeavors in 2015, including Airbus’ development of the A330neo (new engine option) , Boeing’s work on the 737 MAX, and Boeing’s announcement... View Details
Keywords: Product Development; Air Transportation; Projects; Competition; Air Transportation Industry; Air Transportation Industry; United States; Europe
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Casadesus-Masanell, Ramon, and Karen Elterman. "Airbus vs. Boeing (I): Airbus Introduces the A350 (2015)." Harvard Business School Supplement 720-384, October 2019.
  • 1992
  • Chapter

The Hubris of Regulated Competition in Airlines

By: R. H.K. Vietor
Keywords: Air Transportation; Governing Rules, Regulations, and Reforms; Air Transportation Industry
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Vietor, R. H.K. "The Hubris of Regulated Competition in Airlines." In Economic Regulation: Theory and History, edited by J. High. Ann Arbor, MI: University of Michigan Press, 1992.
  • 2000
  • Other Unpublished Work

Fettered Flight: Globalization and the Airline Industry

By: Richard H. K. Vietor, Daniel Yergin and Peter C. Evans
Keywords: Air Transportation; Globalized Markets and Industries; Air Transportation Industry
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Vietor, Richard H. K., Daniel Yergin, and Peter C. Evans. "Fettered Flight: Globalization and the Airline Industry." Cambridge, MA, November 2000.
  • December 1974 (Revised February 1985)
  • Case

Southwest Airlines (A)

Southwest Airlines, a small intrastate carrier serving Dallas, Houston and San Antonio, begins service in 1971 in the face of competition by two larger, entrenched airlines. Improved quality service, lower prices, and innovative advertising and promotional strategy... View Details
Keywords: Competition; Marketing Strategy; Air Transportation; Air Transportation Industry; Texas
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Lovelock, Christopher H. "Southwest Airlines (A)." Harvard Business School Case 575-060, December 1974. (Revised February 1985.)
  • June 1975
  • Case

Marsh & McLennan (B)

Presents the results of a computer simulation of aircraft hull insurance. Discussion will focus on the interpretation of the results described. Designed to be handed out in class. Rewrite of an earlier supplement by P. Vatter. View Details
Keywords: Air Transportation; Insurance; Air Transportation Industry; Air Transportation Industry
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Jackson, Barbara B. "Marsh & McLennan (B)." Harvard Business School Case 175-290, June 1975.
  • July 2006
  • Case

Boeing's e-Enabled Advantage

By: Lynda M. Applegate, Joseph S. Valacich, Mara Vatz and Christoph Schneider
Examines Boeing's new strategy of offering services to regain market dominance and help its struggling airline customers improve efficiency and profitability. View Details
Keywords: Air Transportation; Business Strategy; Marketing Strategy; Service Operations; Air Transportation Industry
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Applegate, Lynda M., Joseph S. Valacich, Mara Vatz, and Christoph Schneider. "Boeing's e-Enabled Advantage." Harvard Business School Case 807-011, July 2006.
  • September 1995 (Revised March 1999)
  • Teaching Note

Canadian Airlines: Reservations About Its Future (A) and (B) TN

By: F. Warren McFarlan
Keywords: Air Transportation; Risk and Uncertainty; Air Transportation Industry; Canada
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McFarlan, F. Warren. "Canadian Airlines: Reservations About Its Future (A) and (B) TN." Harvard Business School Teaching Note 196-050, September 1995. (Revised March 1999.)
  • April 2010 (Revised July 2010)
  • Teaching Note

JetBlue Airways: Managing Growth (TN)

By: Robert S. Huckman
Teaching Note for [609046]. View Details
Keywords: Growth Management; Air Transportation; Air Transportation Industry
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Huckman, Robert S. "JetBlue Airways: Managing Growth (TN)." Harvard Business School Teaching Note 610-069, April 2010. (Revised July 2010.)
  • August 1994
  • Case

Southwest Airlines: 1993 (Abridged Update)

By: James L. Heskett
Southwest Airlines management is faced with increasing competition. It must decide which of several route extensions provide the appropriate competitive response while preserving the internal culture that has made the airline so successful. View Details
Keywords: Air Transportation; Business Strategy; Competitive Strategy; Management Teams; Organizational Culture; Air Transportation Industry
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Heskett, James L. "Southwest Airlines: 1993 (Abridged Update)." Harvard Business School Case 395-025, August 1994.
  • 2002
  • Other Unpublished Work

Make versus Buy in Trucking: Asset Ownership, Job Design and Information

By: George P. Baker and Thomas N. Hubbard
Keywords: Truck Transportation; Decision Choices and Conditions; Ownership; Transportation Industry
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Baker, George P., and Thomas N. Hubbard. "Make versus Buy in Trucking: Asset Ownership, Job Design and Information." January 2002.
  • 1996
  • Chapter

The Mexican Toll Roads Program

By: Willis Emmons
Keywords: Infrastructure; Transportation; Taxation; Programs; Transportation Industry; Mexico
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Emmons, Willis. "The Mexican Toll Roads Program." In Privatizing Monopolies: Lessons from the Telecommunications and Transport Sectors in Latin America, edited by Ravi Ramamurti. Baltimore: Johns Hopkins University Press, 1996.
  • March 2024 (Revised February 2025)
  • Case

Doing Business in Buenos Aires, Argentina

By: Joseph B. Fuller, Alan D. MacCormack, Nori Gerardo Lietz, Leonard A. Schlesinger, Karina Souza and Zeke Gillman
This case examines the challenges and opportunities of doing business in Argentina. It highlights Argentina's economic and political transformation in the decades leading up to 2024. The case gives an overview of some of the main obstacles faced by businesses operating... View Details
Keywords: Business History; Business and Government Relations; Corporate Strategy; Transformation; Economy; Air Transportation; Air Transportation Industry; Air Transportation Industry; Argentina; Latin America; Buenos Aires
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Fuller, Joseph B., Alan D. MacCormack, Nori Gerardo Lietz, Leonard A. Schlesinger, Karina Souza, and Zeke Gillman. "Doing Business in Buenos Aires, Argentina." Harvard Business School Case 324-108, March 2024. (Revised February 2025.)
  • July 1984 (Revised April 1997)
  • Case

British Airways

By: John A. Quelch
British Airways (BA) has recently introduced a global advertising campaign. The development of the campaign and its implementation are discussed. BA and advertising agency executives must renew the campaign and resolve issues pertaining to its future direction. View Details
Keywords: Air Transportation; Globalization; Advertising Campaigns; Air Transportation Industry; England
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Quelch, John A. "British Airways." Harvard Business School Case 585-014, July 1984. (Revised April 1997.)
  • 1983
  • Other Unpublished Work

Orbiting Space Observatory - HBS Analysis and Decision Case

By: J. Ronald Fox
Keywords: Decision Making; Air Transportation; Science; Air Transportation Industry; Air Transportation Industry
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Fox, J. Ronald. "Orbiting Space Observatory - HBS Analysis and Decision Case." October 1983.
  • October 2019
  • Supplement

Airbus vs. Boeing (J): New Plane Developments (2016)

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes Airbus and Boeing developments in 2016, including Airbus' delivery of the first A320neo (new engine option) and Boeing’s work on the 737 MAX and 777X programs. It also notes Airbus’ restructuring in 2016. View Details
Keywords: Product Development; Air Transportation; Projects; Competition; Restructuring; Air Transportation Industry; Air Transportation Industry; United States; Europe
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Casadesus-Masanell, Ramon, and Karen Elterman. "Airbus vs. Boeing (J): New Plane Developments (2016)." Harvard Business School Supplement 720-385, October 2019.
  • 29 Jun 2017
  • Research & Ideas

Why Uber Is Worth Saving and How To Do It

by the company. “I see this as part of the transportation model of the future,” she says. “I want Uber to succeed. It’s too important a concept to let it fail. I do think they have a chance to reinvent themselves.” Uber’s wild ride The... View Details
Keywords: by Dina Gerdeman; Transportation
  • September 2016 (Revised August 2018)
  • Supplement

United Airlines: More Out-and-Back Flying?: Case Supplement #1

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
This spreadsheet supplement accompanies 617-010 United Airlines: More Out-and-Back Flying? and is intended to provide students with an opportunity to apply analysis concepts with real operational data. View Details
Keywords: Service; Service Excellence; Service Management; Operating Systems; Operational Complexity; Operational Disruptions; Operational Efficiency; Operational Focus; Air Transportation; Operations; Service Operations; Service Delivery; Air Transportation Industry; United States
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Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines: More Out-and-Back Flying? Case Supplement #1." Harvard Business School Spreadsheet Supplement 617-701, September 2016. (Revised August 2018.)
  • April 1995
  • Case

USAir "Letters to Travelers" Campaign

By: Stephen A. Greyser and Norman Klein
Keywords: Advertising Campaigns; Air Transportation; Air Transportation Industry; Air Transportation Industry
Citation
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Greyser, Stephen A., and Norman Klein. USAir "Letters to Travelers" Campaign. Harvard Business School Case 595-105, April 1995.
  • June 2002
  • Case

Tale of Two Airlines in the Network Age: Or Why the Spirit of King George III Is Alive and Well!

By: F. Warren McFarlan
Describes an airline service incident that ought not to have happened in the network age. Inadequate use of available technology creates service problems. A rewritten version of an earlier case. View Details
Keywords: Air Transportation; Information Management; Information Technology; Service Delivery; Problems and Challenges; Air Transportation Industry
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McFarlan, F. Warren. "Tale of Two Airlines in the Network Age: Or Why the Spirit of King George III Is Alive and Well!" Harvard Business School Case 302-128, June 2002.
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